Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz (US04206A) - Yellow
Average customer rating
4.1
(615 Reviews)
Rating breakdown 615 reviews
5 Stars
409
4 Stars
83
3 Stars
10
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz (US04206A) - Yellow
Customer Rating
2
New fragrance is too strong
on May 9, 2023
Posted by: mpi66
from Florida, USA
Gender:Female
How about no fragrance as opposed to your new fragrance? It's supposed to neutralize odors not add a pungent offensive odor to your hands. The new fragrance defeats the whole purpose of this "odor neutralizing" soap. I am so disappointed, I've been using the original Kitchen Fresh Hands forever, now every time I wash my hands I have to turn away from my own hands.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 10, 2023
We’re sorry our new fragrance is more than you want. We will share your comments with our team. We hope we have another hand soap with a scent, light enough to work for you.
Response from softsoap.comBy Colgate Rep, Customer Care, May 10, 2023
We’re sorry our new fragrance is more than you want. We will share your comments with our team. We hope we have another hand soap with a light enough scent to work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Old version was great. This one 👎
on September 10, 2023
Posted by: Softsoap fan(previously)
from Reno, NV
Gender:Male
The new formula is terrible. The previous version from just a couple of months ago was a lot less perfumed. The whole idea of the soap is to neutralize odors, which it did very well. This new formula seems to just masks odors with more scent. A great product ruined by the company.
Response from softsoap.comBy Colgate Rep, Customer Care, September 19, 2023
We're sorry to hear you don't like our new fragrance. We hope we have another hand soap that can work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the original!
on September 21, 2023
Posted by: BummedHands
Why would you change the original Kitchen Fresh hands? This new formula and scent is nowhere near as good. I loved the old Kitchen Fresh hands. I normally wouldn't even bother taking the time to comment on a hand soap, but the original was that good.
Response from softsoap.comBy Colgate Rep, Customer Care, September 22, 2023
Thanks for taking the time to give us a review. We will share it with our team. We hope one of our other hand soaps can cheer your hands up.
Written by a customer while visiting softsoap.com
Customer Rating
2
New scent - eek!
on November 13, 2023
Posted by: Linda
from Quincy MA
Gender:Female
Loved this product for many years but the new scent is far too overwhelming and then just sticks with you - and not in a pleasant way. Won't purchase again.
Written by a customer while visiting softsoap.com
Customer Rating
1
Not everything has to smell like perfume
on December 30, 2023
Posted by: NLH
from Arlington, TX
Gender:Female
I do not like the new fragrance of this soap. I’ve used it for years, but will not be buying it again. It’s way too perfumey and I don’t want my hands to smell like perfume every time I wash them. Bring back the lemon scent please.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 2, 2024
Thank you for being a long-time user. We'll share your comments with our team.
Response from softsoap.comBy Customer Care, January 2, 2024
Thanks for being a long-time user. We'll share your comments with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Don't Waste Your Money!
on May 2, 2018
Posted by: Luv2shop
from Orange, California
This new version of kitchen soap is awful. It's watery, smells terrible, doesn't lather and is nothing like the original. In short, don't waste your money on this product. SoftSoap should bring back the original and until they do I will buy kitchen soap elsewhere.
Pros: Attractive Packaging
Cons: Difficult To Use, Dries Skin, Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear our new Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap formula is not working as well as our previous formulation did for you. We'd like to speak with you so we can try to help make this right. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 104773620A. We hope to talk to you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
This had changed
on April 27, 2017
Posted by: Julie
from North Carolina
Verified Purchase:No
I have the used the Softsoap Kitchen Hands for years...not only in the kitchen but bathrooms also. Recently purchased the new formula. There are none of the little granules in it that were so great for cleaning. This new formula turned white and watering as soon as we began using it. I had purchased 30 bottles so I tried 3 different bottles and they are watery and do not clean. I sure miss the Kitchen Hands that I have used and enjoyed for so long.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your loyalty and we're sorry to read about your most recent experience with our Softsoap Kitchen Fresh Hands Liquid Hand Soap. The new formulation is a unique formula. If the new formula is mixed with any previous formulation it could result in the product changing colors or appearing separated and watery. We'd like to speak with you directly so we can gather some additional details and help resolve this to your satisfaction. Please call us at 1-800-255-7552 at your earliest convenience. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
3
Used to be a 5 star liquid soap.
on March 2, 2020
Posted by: Wannabe Squeaky Clean
from CO
Verified Purchase:No
I've used this product for years in my kitchen because it was so different from the other liquid soaps. It had tiny particles in it and did not leave a residue, making it great for vegetables. It left a squeaky clean feeling rather than a moisturized feeling that you don't want on your vegetables, but didn't dry out my skin. The previous formula cleaned better and required a smaller amount to do the job. The old bottle had a rectangular shape. I included a pic. If you want the old formula back like I do, please let them know, too.
Pros: Pleasant Smell
Cons: Formula has changed, Leaves a lotion like residue
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com