Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A12 32GB(Unlocked) - Black
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
270
4 Stars
147
3 Stars
58
2 Stars
5
1 Star
16
77%of customers recommend this product.
(
34 out of
44)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A12 32GB(Unlocked) - Black
Customer Rating
1
Worst phone ever
on September 14, 2021
Posted by: Debbie
from Richmond
Expertise:Intermediate
I bought the A12 a few months ago and it is the worst purchase I think I have ever made. This is the worst phone it is so slow it takes forever to get from one screen to another. The camera takes forever to take a picture and half the time the camera fails. So, I would NOT recommend buying this phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely no features what so ever.
on October 15, 2021
Posted by: Tbone
from Hartford ct
Expertise:Expert
Won't work with Bluetooth hearing aids. Has no multicast feature. Just a basic phone. One step above 2 tin cans and a string.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
It gets the job done
on August 21, 2023
Posted by: Katiebug
[This review was collected as part of a promotion.] I can connect with people but it's kinda slow and has very small storage .
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 1, 2023
Hello Katiebug, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy A12. We understand how important being able to keep all of your memories and other data inside your device is to you. We would be more than happy to help expand the storage capacity of your device. We have included a link to the Samsung Support Team to help you with setup or answer any questions. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Has great features
on September 24, 2023
Posted by: L0ve2be
[This review was collected as part of a promotion.] All the features are right on even better than an iPhone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Features
on March 25, 2022
Posted by: hamood
from Texas
[This review was collected as part of a promotion.] Its has good Features but its slow and it Lags alot
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Charles, Samsung Care, April 5, 2022
Hi Hamood. Thank you for bringing this to our attention. I see you have some concerns with Galaxy A12, slow and lag. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144370838
Have a great day.
^Charles
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144370838
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Simply excellent features
on April 14, 2022
Posted by: Dmax
from California
Expertise:Expert
[This review was collected as part of a promotion.] I was looking for an unlocked phone and this one is just what I need
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with a large display screen.
on October 1, 2022
Posted by: haneydna888
from Asheboro, NC
[This review was collected as part of a promotion.] I like the size of the phone and how large the display screen is. I dropped it and it completely submerged into water during the hurricane but no problems at all from being under water. The only gripe I have it's that it's a bit slow. But other than that I love it and would definitely recommend this phone to others.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I like the phone I just wish the camera was better
on October 8, 2022
Posted by: Dezra
from Montana
Expertise:Beginner
[This review was collected as part of a promotion.] I wish the camera was better and had more storage space but other then that I like the phone
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, October 11, 2022
Hi Dezra,
Thank you for taking the time to review the Samsung Galaxy A12. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link to Samsung Support below, please reach to them for any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy A12. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link to Samsung Support below, please reach to them for any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US