Best Buy - Samsung - Refurbished Excellent - Galaxy A12 32GB(Unlocked) - Black customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy A12 32GB(Unlocked) - Black

Average customer rating

4.3

(496 Reviews)

Rating breakdown 496 reviews

5 Stars

270

4 Stars

147

3 Stars

2 Stars

1 Star

77%of customers recommend this product.

(

34 out of 44

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy A12 32GB(Unlocked) - Black

Customer Rating

Junk

on June 9, 2022

Posted by: Ronnie

this is the worst phone i have ever owned. it's very slow and sometimes doesn't respond to touch controls.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022

Thank you for your feedback on The Samsung Galaxy A12. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.

Best,
-Michael

Written by a customer while visiting Samsung US

Customer Rating

Do not recommend

on March 13, 2023

Posted by: Chilla

[This review was collected as part of a promotion.] A12 is a horrible phone. Slow. Not enough memory. I switched back to my note 10. I do not recommend.

Response from Samsung USBy Debra, Social & Commerce, March 20, 2023

Hey Chilla, thank you for finding the free time in your busy day to share your thoughts with us about your Samsung Galaxy A12. We appreciate your honesty as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that your Galaxy A12 has expandable storage capabilities of up to 1TB when you add a microSD card to your device? If you're looking for more internal storage right out of the box, I would recommend checking out the Galaxy A23 5G, the Galaxy A42 5G, and the Galaxy A53 5G. Each of these phones offer you at least double the amount of storage, if not more, compared to what you currently have in your Galaxy A12. They even offer you more RAM! If you have any additional feedback to share with us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info
https://www.samsung.com/us/compare/#category/N0002101/products/SM-A125UZKAVZW,SM-A236VZKAVZW,SM-A426UZABXAA,SM-A536UZKDXAA

Written by a customer while visiting Samsung US

Customer Rating

This product stinks, maybe good as a burner phone

on April 25, 2023

Posted by: Ruffdog

[This review was collected as part of a promotion.] You can't use this phone for anything except making phone calls, no memory and no way to expand memory, good phone for a 4 year old - no blue tooth absolutely 1980's tech with fast 5g service

Response from Samsung USBy Debra, Social & Commerce, April 27, 2023

Greetings Ruffdog, thank you for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A12. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy A12 has expandable storage capabilities of up to 1TB when you add a microSD card to your device? Good news! The Galaxy A12 offers Bluetooth v5.0, Wi-Fi Connectivity (802.11 a/b/g/n/ac 2.4+5GHz), and a 3.5mm headset jack just to name a few features. For your convenience I have included a link below containing your device's user manual to help you become better acquainted with your device and its features. If you would like further assistance, please feel free to reach out to Samsung Support when it is most convenient for you. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/downloads/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community

Written by a customer while visiting Samsung US

Customer Rating

Low space and speed

on August 21, 2023

Posted by: AlBARAA

[This review was collected as part of a promotion.] Gaming and work and everything but I love Samsung devices

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 24, 2023

Hey Aibaraa, thank you for sharing your thoughts with us about your Samsung Galaxy A12. We are so happy to hear you love your gaming and are keeping up with your work with your device. We would be more than happy to help you make the most of your device. We have included a link below to the Samsung Support Team. They can work with you on methods to expand the storage capacity and potentially speed up your gaming speeds. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Customer Rating

This is the worst phone I've ever had to use

on August 21, 2023

Posted by: CarolMD

[This review was collected as part of a promotion.] I had to use the A12 phone temporarily, when I was added to my family's mobile plan. I demanded a Galaxy because I'm loyal to the brand, and it was the cheapest one available to get and pay off right away, until I could afford to upgrade to a better Galaxy phones.

I LOVE the Samsung brand, and I've always been extremely pleased with the Galaxy phones, but the A12 is absolutely the worst phone I've ever owned! The only good thing about it was its battery life, and the brand. Other than that, there is nothing good I can say about it...

I couldn't transfer any of my apps to it, because there was barely enough storage space for the built-in apps and OS updates. The picture quality was laughable, if it would even take a picture without force-closing mid-capture. It didn't have the fast charge or wireless charging features, which are musts for me. The volume during calls, for notifications, and while playing media, was barely audible even on max volume. Again any app I tried to open would either not open to begin with, or force-close when it did open, due to taking up too much memory. I hated that phone and was very grateful when I finally dropped it and cracked the screen, rendering it even more useless. I finally paid off my previous Galaxy Note10+ and switched the sim card immediately! I love everything about the Note10+, besides the fact that the stylus won't connect or work for air commands anymore. I wish I could get that fixed, it's just not in my budget at this time.

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 31, 2023

Hey there CarolMD, thank you for your feedback on your Samsung Galaxy A12. We completely understand how important the software functionality and usage of your device is to your daily life. We would be more than happy to help you in any way we can with your device. We have provided for your convenience a link to the full product manual and the Samsung Support Team to help if anything can be done. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Customer Rating

Cant make celluar calls

on August 21, 2023

Posted by: TexasJL

[This review was collected as part of a promotion.] I cant make cellular calls. I tried two diffetent network providers. I can receive text messages and access the LTE network. But a phone that can't make or receive calls is almost worthless.

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 1, 2023

Hi there TexasJL, thank you for sharing your thoughts with us about your Samsung Galaxy A12. We understand how important to your safety and other aspects of your life how important calls are to your experience with your device. We recommend reaching out to your service provider to ensure you have coverage or not some other difficulty with your account. We have also included a link to the Samsung Support Team if you are still experiencing this difficulty. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Customer Rating

This phone is the throw away Samsung galaxy

on September 3, 2023

Posted by: A12BLUWhat

[This review was collected as part of a promotion.] Terrible phone I would never recommend this product to my worst nightmare..... phone consistently be shutting down, freezing up, and the battery life was trash

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 5, 2023

Hello A12BLUWhat, thank you for sharing your thoughts with us about your Samsung Galaxy A12. We appreciate your feedback as we strive to provide the best experience possible to all of our customers with their chosen device. We have included a link below to the Samsung Support Team to help you with the features of your device that may not be functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

Customer Rating

Could be better

on September 7, 2023

Posted by: Biggalaxyking713

[This review was collected as part of a promotion.] Worst phone ever don't buy if you want a good quality galaxy phone get the a23 best cheap one available

Value

Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023

Hey there Biggalaxyking713, thank you for sharing your thoughts with us about your Samsung Galaxy A12. We would love nothing more than to help our customers make the most of their chosen device. Without knowing what difficulties you are experiencing with your device we have provided a few links below. We have included a link to the Samsung Support Team and the full product manual. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages

Written by a customer while visiting Samsung US

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