Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A12 32GB(Unlocked) - Black
Average customer rating
4.3
(496 Reviews)
Rating breakdown 496 reviews
5 Stars
270
4 Stars
147
3 Stars
58
2 Stars
5
1 Star
16
77%of customers recommend this product.
(
34 out of
44)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A12 32GB(Unlocked) - Black
Customer Rating
1
Phone suxs
on September 11, 2023
Posted by: Lizcraw0
[This review was collected as part of a promotion.] Phone suxs service even suxs phone has bugs there's been nothing but problems with the phone
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 19, 2023
Hey there Lizcraw0, we appreciate you taking time out of your day to share your feedback with us about your Samsung Galaxy A12. Here at Samsung we do our best to offer the best devices possible to all of our customers regardless of needs, hobbies, or budget. We have provided below a link to the full product manual and the Samsung Support Team. These two resources together can help you maximize your usage and experience with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A12 Samsung
on September 22, 2023
Posted by: Dntheman
[This review was collected as part of a promotion.] It's great that you're doing a great job with all the phones and devices that you have.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good performance all around.
on July 6, 2021
Posted by: Critty
from Topeka Kansas
Expertise:Intermediate
I had the A11 and it was decent but laggy at times but I got the A12 and it's doing everything nicely. Very well worth the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 8, 2021
Hello Critty, thank you for taking time out of your busy day to leave feedback on this phone! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. would buy again.
on August 18, 2021
Posted by: Anonymous
Expertise:Intermediate
I bought this as a prepaid under cricket mobile to replace my old iPhone 7, and I could not be happier! Everything works much better than expected and I am surprised with all the features that come with this phone. I also love the design on the phone, and personally I am in love with the blue. 10/10 would buy again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 20, 2021
Hello Oskar Cobb, we are happy to hear you're enjoying this phone! Thanks for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Phone Ever
on November 17, 2021
Posted by: Jason
from Magnolia, ar
i have been a samsung customer for years. phones, tv's and appliances. i have never had a regret until now. i broke my phone (s10+) and needed a new one asap because of my work. went to my cell carrier and they did not have any samsungs in stock except for the a-12. i could not wait so i went ahead and bought it.
that was a mistake. the phone is extremely slow and lags. the apps it is pre loaded with almost takes up all the memory space. there is a 3-4 second delay when you press a button or open an app. the phone is almost non functional. i am disappointed samsung would even release such an inferior product. i tried to give it a fair shot...too bad i am beyond the return window!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 18, 2021
Hello Jason, thank you for sharing your experience with this phone. If I were in your position, I would be upset too. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001605/) to an article that will help you troubleshoot slow mobile data speed. This is a link (https://www.samsung.com/us/support/answer/ANS00078985/) to an article that will help you learn more about how to keep your phone from slowing down. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143897065
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143897065
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
I feel like i downgraded
on January 26, 2022
Posted by: The a12 is trash
Expertise:Intermediate
Coming from owning a galaxy s7 active, i can tell you that this phone sucks, the a12 is by far the biggest downgrade i have ever gotten. If i were able to switch back to my s7 active i would do so in a heart beat, a nearly 7 year old phone can play games and just do about everything way better than the a12 can. I wanted to give it a chance but i just simply cant handle how much of a downgrade this is
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 26, 2022
Hey there, thank you for taking the time to leave this review. We are sorry to hear of your experience with this phone. I understand how it can feel when expectations don't quite meet. We would be more than happy to look into any issues you may be having with the phone. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144115117
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144115117
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
worst phone ever
on December 26, 2021
Posted by: fedup
i've almost always had samsung phones but this one is the worst phone i've ever used. i hate every single thing about it. samsung really dropped the ball on it. they are much better than this piece of crap. now i have to spend more money to risk buying another phone. i have never had a phone i hated let alone hated this much
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 31, 2021
Hello fedup, thank you for sharing your experience. I understand how it can feel when expectations don't quite meet. We would definitely like to look into any issues you may be having. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144034703
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144034703
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
terrible phone
on September 9, 2021
Posted by: rick
from texas
Expertise:Intermediate
phone sucks do not buy!!!!!! wast of money loads slow even to make calls
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US