Customer reviews from brother-usa.com
Brother - Refurbished Excellent - DS-640 Compact Mobile Document Scanner
Average customer rating
4.1
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
44
4 Stars
18
3 Stars
3
2 Stars
3
1 Star
9
Customer Reviews for Brother - Refurbished Excellent - DS-640 Compact Mobile Document Scanner
Customer Rating
1
Not good at all
on May 14, 2021
Posted by: RDaniel
from NY, NY
Jams the paper every time that I try to scan. Please do not buy this item.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 17, 2021
We understand that you are experiencing document jams with your Brother DS-640 scanner and we'd like to help. We believe that the following answer link with step by step instructions should resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/170442
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ds640
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ds640
Written by a customer while visiting brother-usa.com
Customer Rating
1
This is the worst scanner i used.
on April 20, 2023
Posted by: Customer
from Va
This is the worst scanner i have ever used.scanning is such a big deals on this scanner.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 21, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother DS640. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Fast, compact and lightweight scanner
on March 3, 2020
Posted by: MikeA926252
from Calabasas, CA
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. Simple and easy setup with simple software integration. No issues with Windows based computer. I have used this scanner for a short term and am very impressed. It did not take long to get it set up and working and the instructions are good and easy to use. It is small and compact to fit on my desk and easy to use. I have not had any issues with scanning and feel that it has good quality scans. Speed of scanning is fairly quick.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Easy and compact
on March 9, 2020
Posted by: Anonymous
from Studio City, CA
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. After using the scanner for the past week I am very happy with it. It is a lot more compact than having a printer/scanner combo which is nice when I have to travel to worksites. The instructions are easy to follow and it`s size is very nice. I also like that it was very easy to set up with both my personal apple computer and my work PC, making if a great multifunction device.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Quick scan
on May 1, 2022
Posted by: Harry
from Dayton OH
Works very well for quick scan of receipts that just clutters up an office.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Little Life Saver
on May 2, 2022
Posted by: Blinzi
from Albany NY
Absolutely love this scanner. The only downside was i had to search online for the drivers to use it.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great product
on May 7, 2022
Posted by: Hisler Sadeck
from Mexico
Super product, I love it, but dont like software at all because it pops up every time I start my laptop.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Small size great scanning
on May 10, 2022
Posted by: KathyB
from Pennsylvania
works great for a one sheet scanner. The size is awesome.
Written by a customer while visiting brother-usa.com