Customer reviews from brother-usa.com
Brother - Refurbished Excellent - DS-640 Compact Mobile Document Scanner
Average customer rating
4.1
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
44
4 Stars
18
3 Stars
3
2 Stars
3
1 Star
9
Customer Reviews for Brother - Refurbished Excellent - DS-640 Compact Mobile Document Scanner
Customer Rating
4
Brother DSmobile DS-640
on March 23, 2020
Posted by: Anonymous
from Austin,TX
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I`m very impressed with the quality of this scanner for its size. Lugging around a huge printer-scanner in my car was starting to wear on me. Now I just slip it into my backpack along with my laptop. It is perfect for my needs. Portable and only required a USB .Load the drivers before you plug in the USB device and it`s ready to go.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Pleasantly Surprised
on March 11, 2020
Posted by: GeorgeG330318
from Chicago, IL
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. The first thing I noticed about the scanner was how small it was! It can easily fit in a backpack. While it was a bit of a struggle to install the drivers (through my own fault, not Brothers), once everything was up and running, I was pleasantly surprised by the print speed and quality, especially considering its size. My scanned pages came out clean and sharp, even though the paper I scanned initially was worn and wrinkled. I couldn`t be happier.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Mobile Doc Scanner
on March 11, 2020
Posted by: KiaraS481686
from Atlanta, GA
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I thought that this was an awesome product. It is super compact and lightweight so I can literally throw it inside my bag and go! It is extremely easy to use once you get it downloaded properly. I have to be honest in saying that im I thought I would be able to use it from my mobile device but I realized that there is a different mobile that you have to have to use the app. But all in all is very convenient loose to using a large scanner and having to make sure it is slight to scan properly. I love how this product can easily adjust to the document size whether it`s a card or a full sheet of paper and it aligns perfect so no need to rescan! I find this item very helpful for scanning invoice for my business so I can stay more organized and the best thing is I can take it everywhere with me!!!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Never connects
on February 16, 2021
Posted by: Zuli
from California
Every time I need at least an hour to be messing with the scanner for it to actually connect. No matter what I do it does not connect and it makes it complicated to scan anything.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 17, 2021
We are sorry to hear that you are experiencing connection issues with your Brother DS-640 scanner. We have many helpful resources on our support website which may help. The following answer with step by step instructions should resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/170718
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ds640
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ds640
Written by a customer while visiting brother-usa.com
Customer Rating
4
GREAT EASY TO USE TOOL
on March 13, 2020
Posted by: DawnS996877
from Chicago, IL
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. This scanner is super easy to set up and also easy to use. I have used it to scan some recent papers - and it worked great for those. I also used it to scan a bunch of old photos and documents. This was a little trickier, but the results were satisfactory.This is an easy to transport, portable scanner. A good addition to my office
Written by a customer while visiting brother-usa.com
Customer Rating
1
Not happy
on May 31, 2022
Posted by: Janine Avery
I was told when I purchased your product that it would connect to my Lenix based computer. I have not been able to get the software to download. This is the second scanner I have purchased that will not connect. I am having my computer looked at to ensure it is not a problem with the computer
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, June 2, 2022
We understand you're experiencing connectivity issues with your Brother DS-640 machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Review for Snanner
on March 11, 2020
Posted by: RanitaC652204
from Chicago, IL
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. Good scanner- it scans pretty fast and both, in color and black/white. Its compact and lightweight and since its USB Powered, it doesn`t require wall outlets, which helped make my workplace tidier and clutter free. I`ve scanned receipts, business cards, identification cards, invoices, photographs, and more in the last few weeks and they`ve all come out great. Also the multi page scanning is fairly easy and the Brightness and Contrast can be adjusted to optimize the scans. So far, product has served its purpose very well and I am very satisfied with the scanner.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Terrible product, very buggy, hard to use
on January 11, 2022
Posted by: dissattisfied123
Piece of junk - avoid at all costs!
simply does not work as advertised. Keeps adding tons of white spae to photos, big time issues even trying to get the feeder to work so i can scan, software written in the 70's alll around bottom of the barrel product just like everything Brother makes.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., January 12, 2022
We are sorry that you are experiencing scanning issues with your Brother DS640 machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com