Customer reviews from brother-usa.com
Brother - Refurbished Excellent - DS-640 Compact Mobile Document Scanner
Average customer rating
4.1
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
44
4 Stars
18
3 Stars
3
2 Stars
3
1 Star
9
Customer Reviews for Brother - Refurbished Excellent - DS-640 Compact Mobile Document Scanner
Customer Rating
4
DD-640 is worth the money
on December 1, 2022
Posted by: Trip
from Upstate, NY
The scanner works really good, not sure of can actually scan at 16 pages per minute. This is due to the iprint and scan software that asks multiple questions to scan additional pages. The DS-620. Had great software.
All in sll is is nice portable scanner.
All in sll is is nice portable scanner.
Written by a customer while visiting brother-usa.com
Customer Rating
1
No updated drivers for new Apple products.
on January 29, 2023
Posted by: Kodiak
from New Jersey
I thought it would be a good idea. Brother doesn't have any updated drivers for new Apple products. Therefore, it does not work.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 30, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother DS640. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
You are a valued customer to us. We would love to hear more details to be able able to better assist you. Our Brother customer support team is available to assist you at www.brother-usa.com/brother-support
You are a valued customer to us. We would love to hear more details to be able able to better assist you. Our Brother customer support team is available to assist you at www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Portable Scanner
on May 9, 2023
Posted by: PattiP
from Jacksonville, FL
This is a great little scanner. Easy to use. Scans very fast. Light weight and portable. Scans as well as a full size scanner/printer without the hassle.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Small and mighty
on August 27, 2024
Posted by: Donna H
from Pocono Mountains, PA
Being a notary on the go, having a reliable portable scanner is an essential piece of equipment. This scanner is small and gets the job done. It’s also very affordable. Great purchase!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Not nearly as practical as an Epson
on January 11, 2025
Posted by: Mike B
from Calgary, AB, Canada
Quite disappointed in the scanner in comparison to an Epson DS-30 which I owned for 12 years. The DS-640 has to be reconnected to the computer each time I launch the scanning app. Additionally, the scanning app requires clicking through several screens to just save a scan. Way more cumbersome that the Epson Scan app. The only positive is that it scans quicker than the Epson.
Response from brother-usa.comBy Brother Customer Service, January 14, 2025
Thanks for taking the time to review your experience with the Brother DS640. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Simple great scanner
on May 27, 2020
Posted by: Naveed
from Trondheim, Norway
The only reason I like this scanner is its independency on external. So I just throw in my backpack and I am ready to go. Kudos!
Written by a customer while visiting brother-usa.com
Customer Rating
2
What a joke!
on June 4, 2021
Posted by: Annoyed
from Austin, TX
Recently purchased to convert all of my school files to digital copies. It jams easily, and suddenly today I received a message that says "memory full" when trying to scan in color. Yet, when I try to find how to clear the "memory" which I didn't know it supposedly had, there are no directions anywhere. The support site gives information for unrelated products. On top of that, the main driver won't load onto 2 different devices, so I have to pretend to let it be downloading just so I can use it at all. As the headline says...WHAT A JOKE!
Response from brother-usa.comBy Brother Customer Service.Brother Customer Service., Brother Customer Service., June 7, 2021
We are sorry to hear that you are having issues with your Brother DS640 scanner machine and we would like to help. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Brother mobile scanner DS-640
on March 11, 2020
Posted by: AnthonyG662824
from Steger, IL
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I enjoyed the DS-640. I wished I had gotten the mobile friendly version because I would have loved to try it out on my phone. I like the design. It is simple, compact, and travels well. Connecting the scanner to the laptop is a breeze. The user interface is easy to work with. I like that it has 4 save/share features (save to PC, scan to cloud service, open in application, and attach to email. The scans were super crisp as well. I am not a very computer savvy person and this product was easy to set up and use. I like the product very much and look forward to using it
Written by a customer while visiting brother-usa.com