Customer reviews from brother-usa.com
Brother - Refurbished Excellent - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer
Average customer rating
4.3
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
90
4 Stars
23
3 Stars
15
2 Stars
10
1 Star
5
Customer Reviews for Brother - Refurbished Excellent - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer
Customer Rating
4
Power failure requires reconnection to the network
on May 19, 2025
Posted by: None
from Florida
It's great except for just one thing. I wish the printer would be smart enough to remember it's wifi connection, and reconnect itself to the network on it's own after a power failure.
Written by a customer while visiting brother-usa.com
Customer Rating
1
PRINT QUALITY
on May 20, 2025
Posted by: Michael A
from las vegas, nv
the print quality is either too dark in contrast or too light. NO HAPPY MEDIUM QUALITY
Written by a customer while visiting brother-usa.com
Customer Rating
2
Disappointed customer
on February 17, 2026
Posted by: Marcia
from Los Angeles, CA
Unfortunately, there are frequent jams; the ink runs our quickly although I don't print out more than 1 or 2 pages at a time. The quality of printing is poor. The guide doesn't keep envelops straight..... etc. etc.
Response from brother-usa.comBy Brother Customer Service, February 18, 2026
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCL2820DW. We sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer
on December 22, 2023
Posted by: frogandgrimm
[This review was collected as part of a promotion.] Super fast printing and easy to set up. Took a couple minutes to connect to the Internet but the app at m works really slick and easily accesses documents. Love this for a small office
Written by a customer while visiting influenster.com
Customer Rating
5
Printer
on January 2, 2024
Posted by: tkaaay
[This review was collected as part of a promotion.] Works wonderfully! So happy I was chosen to try this printer not only dose it print it copy’s faxes and lasers things highly recommended for small companies or homes
Written by a customer while visiting influenster.com
Customer Rating
5
Nice printer
on January 2, 2024
Posted by: timothyh6
[This review was collected as part of a promotion.] This prints like a dream. Wish it was color. Very nice smooth printing. Easy to set up and easy to use. Brother always does a great job on thier printers.
Written by a customer while visiting influenster.com
Customer Rating
5
Prints so fast
on January 3, 2024
Posted by: chelseym50
[This review was collected as part of a promotion.] This printer should be a staple in every home. It looks nice with its color display, it prints quickly, and uses a toner so it won’t need ink for a long time. This is a wonderful item I didn’t know I needed!
Written by a customer while visiting influenster.com
Customer Rating
5
Black & white does it all printer
on January 3, 2024
Posted by: ashleycfa18
[This review was collected as part of a promotion.] This printer is exactly what I need for my home office. This sits on top of my little bookshelf and doesn’t take up a ton of space which I love. First this printer was sooo easy to setup took less than 5 minutes. I downloaded the app which shows you your ink level, machine status, allows you to print and scan. When you print it’s not super loud and prints quick. This uses toner which can print up to 3,000 pages, reducing your frequency to replace. I like that I can print and scan so easily. This has a fax option but I don’t use that. The only downside is that this doesn’t have a usb port for a flashdrive. Overall this compact printer does everything you need for at home.
Written by a customer while visiting influenster.com