Customer reviews from brother-usa.com
Brother - Refurbished Excellent - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer
Average customer rating
4.3
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
80
4 Stars
21
3 Stars
12
2 Stars
9
1 Star
4
Customer Reviews for Brother - Refurbished Excellent - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer
Customer Rating
3
Almost impossible to download driver
on April 8, 2025
Posted by: RMAto
Since drivers don't come on discs any more, it's almost impossible to download them . After 20 hours, I still can't download the drivers necessary to scan to my laptop using the printer itself. Very frustrating!
Response from brother-usa.comBy Brother Customer Service, July 29, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having drivers installation issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507050006/workspaceContext/workspace/processedPrint/Answer/179196
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507050006/workspaceContext/workspace/processedPrint/Answer/179196
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great New Brother Printer!
on April 9, 2025
Posted by: Martha
from Davis CA
My old Brother printer served me well for many years. We tried to repair (without success) the little plastic piece that controlled the paper feed. A friend told me that he had this new Brother printer and suggested that I buy one. I’m really glad I did!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great for Home Office
on April 9, 2025
Posted by: Kevin S
from Brooklyn Center, MN
Perfect size for my home office, and the fact it is wireless means I can print from whereever I am using my laptop throughout my house and deck. Crisp printing, easy to use copying.
Written by a customer while visiting brother-usa.com
Customer Rating
5
mfcl2820dw
on April 14, 2025
Posted by: Metal
from Texas
this is minor upgrade from mfcl2710dw but it is faster 34bpm brother makes best laser printers on the market so worth buying
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother MFCL2819DW Beats My Canon By A Mile
on April 15, 2025
Posted by: Lawrence H Levy
from Porter Ranch, CA.
The Brother MFCL2820DW is a good price for high quality printing. Easy to install.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Waste of material.
on April 15, 2025
Posted by: Frank
from Pheonix, Az
Printer itself is not bad. It goes through toner very fast, and you are required to swap it before it is fully depleted. Waste of material and money.
Response from brother-usa.comBy Brother Customer Service, August 4, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having Toner yield not as expected issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you.
Please be advised, If you feel you aren't getting the correct yield out of your toner cartridge, consider the following:
1. Is the toner cartridge the starter cartridge that came with the machine or is it a replacement toner cartridge?
If the toner cartridge is the starter cartridge that came with the machine, the start cartridge has a lower amount of toner compared to the standard and high yield replacement cartridges and doesn't yield as high a page count as the replacement toners.
2. What types of documents do you typically print on your machine? For example:
- Memos
- Documents
- Spreadsheets and reports
- Graphics
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
- TN830 Standard Toner, Black - approx. 1,200* pages (black)
- TN830XL High Yield Toner, Black - approx. 3,000* pages
- TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge
*The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Please be advised, If you feel you aren't getting the correct yield out of your toner cartridge, consider the following:
1. Is the toner cartridge the starter cartridge that came with the machine or is it a replacement toner cartridge?
If the toner cartridge is the starter cartridge that came with the machine, the start cartridge has a lower amount of toner compared to the standard and high yield replacement cartridges and doesn't yield as high a page count as the replacement toners.
2. What types of documents do you typically print on your machine? For example:
- Memos
- Documents
- Spreadsheets and reports
- Graphics
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
- TN830 Standard Toner, Black - approx. 1,200* pages (black)
- TN830XL High Yield Toner, Black - approx. 3,000* pages
- TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge
*The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
3
Maybe should do more research?
on April 15, 2025
Posted by: Charlieray 2727
A few things I do not like about this printer:
1. It makes too much noise when printed.
2. Everytime I turn my computer on or wake it up I have
A update notice it automatically begins to update but never completes. I have to stop it using task manager.
1. It makes too much noise when printed.
2. Everytime I turn my computer on or wake it up I have
A update notice it automatically begins to update but never completes. I have to stop it using task manager.
Written by a customer while visiting brother-usa.com
Customer Rating
5
New printer, works great!
on April 16, 2025
Posted by: Kris
from Eau Claire, WI
So far so good! We are very pleased with our new printer!
Written by a customer while visiting brother-usa.com