Customer reviews from brother-usa.com
Brother - Refurbished Excellent - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer
Average customer rating
4.3
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
80
4 Stars
21
3 Stars
12
2 Stars
9
1 Star
4
Customer Reviews for Brother - Refurbished Excellent - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer
Customer Rating
2
Just Okay. Will not crop scanned photos.
on February 18, 2025
Posted by: Rick W
from Michigan
Not a bad unit but not a great one either. No way to crop photos or documents on the scanner. The last one I had allowed it. Major drawback. Prints good though.
Response from brother-usa.comBy Brother Customer Service, February 21, 2025
Thanks for taking the time to review your experience with the MFCL2820DW. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother MFCL2820DW is excellent unit
on February 19, 2025
Posted by: tdpham04
from Houston, TX
Brother MFCL2820DW is excellent unit. Install was easy over WIFI. Unit is working as expected.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Disappointed
on February 20, 2025
Posted by: Brother user
Seems to use excessive toner. Seems to be using a toner cartridge per ream of paper.
Response from brother-usa.comBy Brother Customer Service, February 21, 2025
We understand your Brother MFCL2820DW cartridge did not last long. We'd like to help. The stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. If you have any questions about your Brother Genuine cartridge, please contact Brother customer service: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Get A Brother with A KEYPAD--NOT a Touch-Screen
on February 24, 2025
Posted by: M Ditmars
Without a keypad this printer/fax is crippled. The nasty touch-screen is almost useless.
Response from brother-usa.comBy Brother Customer Service, March 3, 2025
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with the touch screen for the Brother MFCL2820DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
5
My First Laser Printer
on February 23, 2025
Posted by: Berry
from Virginia
Easy to install. Easy to operate. Excellent output, either printed, copied, or scanned.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother MFCL 2820DW. Good price for a work horse.
on March 13, 2025
Posted by: Ed Toupin
I replaced an older Brother laser with this unit. Was glad to see that all my existing software worked with this unit. Brother even provided an upgraded version of Paper Port . Same as older one, but, supported the newer hardware. Set up was extremely easy, and took less then 30 minutes, including the network stuff. This is my 3rd Brother Laser. They are dependable, reasonable priced, and work
horses...
horses...
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Sturdy Printer
on March 15, 2025
Posted by: tkj99
The printer works great, and it is faster than my older MFC-7370. Here are a few things I don't like. The toner cartridges have an embedded chip to monitor toner usage. This supports the automatic refresh program. However, aftermarket toner cartridges are now more expensive because of it. I also miss the old Brother utilities app. Scanning is a bit more difficult now, but I am getting used to it. I like that all pages of a scan are visible before you save the file on your computer or cloud account. Overall, it is a solid printer. Much better than other printers I have used.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Flawless!
on March 17, 2025
Posted by: Theo Rising
from Atlanta GA
This is a phenomenal device! It does everything you could possibly want from a printer, does it very well, and does it in a small footprint. When we chose to obtain a second printer we already knew where to look, as we have had a larger Brother All-in-One for well over 10 years, with nary a problem. That this device is also wireless provides a huge benefit. Very highly recommended!!!
Written by a customer while visiting brother-usa.com