Customer reviews from brother-usa.com
Brother - Refurbished Excellent - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer
Average customer rating
4.3
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
90
4 Stars
23
3 Stars
15
2 Stars
10
1 Star
5
Customer Reviews for Brother - Refurbished Excellent - MFC-L2820DW Wireless Monochrome All-in-One Laser Printer
Customer Rating
5
Brother Refresh program used on MFC-L2820DW printe
on January 15, 2025
Posted by: Anonymous
This is a fine machine. My only complaint has to do with the Brother refresh program. Evidently, the program only works if the printer is hooked up to the computer wirelessly. I use a cord and wasn't able to sign up.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Needs better connection availability
on January 17, 2025
Posted by: Delores
Good printer but cannot connect to internet with 5G
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fantastic printer
on January 18, 2025
Posted by: Melanie
from Idaho
It was easy to setup and the app makes it easy to use. The printed pages look great.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Brother MFC-L2820DW
on January 23, 2025
Posted by: S Raskin
from Richmond TX
Very efficient printer. Easy to set up and connect.
However, one shortcoming is the fact that it does not have a USB port to use a a print port or as a scan to to port.
However, one shortcoming is the fact that it does not have a USB port to use a a print port or as a scan to to port.
Written by a customer while visiting brother-usa.com
Customer Rating
3
scan option not user friendly
on January 26, 2025
Posted by: chris
nice printer but the scan option is not user friendly still cant figure out how to scan
Response from brother-usa.comBy Brother Customer Service, January 30, 2025
We understand you're experiencing issues scanning with your Brother MFCL2820DW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/185179
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/185179
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Brother MFP L2820
on January 27, 2025
Posted by: jchastain
The machine was quite noisy especially when dialing a fax message. Once you send the fax there was no notification that the fax had been successfully sent or failed. I had trouble printing labels successfully as the print was skewed and unusable. I found it unusually cumbersome to print envelopes as you must open the rear door and make some adjustments. The display blacked out and only appeared as you were attempting a print, fax or scan job.
Response from brother-usa.comBy Brother Customer Service, February 3, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
need to find out how to retrieve recent faxes sent
on January 31, 2025
Posted by: Sun tide
from san diego
could not find out how to print fax report for recent faxes sent
Written by a customer while visiting brother-usa.com
Customer Rating
5
Small Footprint
on February 5, 2025
Posted by: JanC
from New Haven CT
I like this printer/copier/fax. It is reliable, and it has a small footprint.
Written by a customer while visiting brother-usa.com