Customer reviews from whirlpool.com
Whirlpool - 28 in. Wide 14.3 cu. ft. Top-Freezer Refrigerator - White
Average customer rating
4.4
(314 Reviews)
Rating breakdown 314 reviews
5 Stars
185
4 Stars
89
3 Stars
27
2 Stars
7
1 Star
6
92%of customers recommend this product.
(
269 out of
291)
Customer Reviews for Whirlpool - 28 in. Wide 14.3 cu. ft. Top-Freezer Refrigerator - White
Customer Rating
4
Solid refrigerator
on November 22, 2025
Posted by: blonde bass
from Wallingford CT
[This review was collected as part of a promotion.] I have limited space and this model was one of the only ones that would fit. It's a little on the small side but the cooling system is good. I wish there was a shelf on the bottom of the door and that there was a third drawer in the middle. Otherwise, happy with the choice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
ease of use
on November 21, 2025
Posted by: Jim2236
from Horiconj
[This review was collected as part of a promotion.] Every thing is lower than my other one. Have to bend over to get every thing out of refrigerater.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Like the size
on November 10, 2025
Posted by: Me 1234
from Des moines ia
[This review was collected as part of a promotion.] I haven't had even a month yet so still reviewing it's service
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor design
on November 4, 2025
Posted by: fridge
[This review was collected as part of a promotion.] It is difficult to reach products in the back of the refrigerator. The freezer door is in the line of vision. You have to get on your knees to access the bottom drawers
Response from whirlpool.comBy Branded Team, Consumer Care, November 7, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 833828
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 833828
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Greg Value
on October 18, 2025
Posted by: Duke
[This review was collected as part of a promotion.] We bought a 14 cubic foot refrigerator. Perfect size for two retired people. More than enough room for us. Operates quietly. Love the adjustable temp controls for the fridge and freezer! Greta value for the price.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Exasperating temperature control
on October 13, 2025
Posted by: Suzanne 51
from Madison, Ohio
[This review was collected as part of a promotion.] I am have a very hard time on getting the right temperature settings. Items in the freezer are frosted. The refrigerator has ice buildup on the back top vent. I have to keep adjusting the knobs. Have not found the sweet spot yet.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 15, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6429A0Krx or Direct Message on Instagram at http://spr.ly/6420A0KrI, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #820921.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
2
Buyer's remorse
on October 10, 2025
Posted by: Gabby
[This review was collected as part of a promotion.] Bought a week ago. Smaller than I thought and I am not confident of the seal when the door closes. I wanted swap out wire shelves for glass shelves and inquired but no response as of yet, except to say they have seen my inquiry. The only reason I am keeping it is because of the hassle if would be to remove and return.
Response from whirlpool.comBy Branded Team, Consumer Care, October 14, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #819905.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #819905.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Refrigerator is efficient with excellent features.
on September 27, 2025
Posted by: Marcus
[This review was collected as part of a promotion.] I have never had any Issues with Whirlpool products, that's why when it came to a smaller 28" refrigerator I chose a Whirlpool. The refrigerator was installed and we set the recommended temperatures. Once it shut off we loaded the refrigerator. The next day the juice turned into a slushy and the sour cream was frozen. We adjusted it accordingly and it is working using less energy than the refrigerator we replaced.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com