Customer reviews from whirlpool.com
Whirlpool - 28 in. Wide 14.3 cu. ft. Top-Freezer Refrigerator - White
Average customer rating
4.4
(314 Reviews)
Rating breakdown 314 reviews
5 Stars
185
4 Stars
89
3 Stars
27
2 Stars
7
1 Star
6
92%of customers recommend this product.
(
269 out of
291)
Customer Reviews for Whirlpool - 28 in. Wide 14.3 cu. ft. Top-Freezer Refrigerator - White
Customer Rating
5
Great backup
on July 23, 2026
Posted by: flap
[This review was collected as part of a promotion.] Good size and able to be brought to basement for use as an overflow refrigerator. Simple and dependable.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not A Fan
on February 15, 2026
Posted by: Traxx
from Chisago City, MN
[This review was collected as part of a promotion.] Not really liking this refrig. Top shelf of frig freezes everything that I put on it. Except pickles, olives and anything with vinegar and or salt. Also bottom freezer half the time when you open it looks like it has been defrosting cause it is frosted. Frig is set at 39 degrees. Not a fan also of no split shelves but living with it. Have not called for service cause I figure they wouldn't do much anyway.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 17, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 920497.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 920497.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Eventual knock inside refrigerator.
on January 15, 2026
Posted by: Isael
from Ponce, Puerto Rico
[This review was collected as part of a promotion.] I hear a loud knock in the refrigerator once in a while. I'm wondering wether it's normal or not.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Perfect for the space I have
on December 25, 2025
Posted by: None
[This review was collected as part of a promotion.] Happy with my new refrigerator mostly. One thing I would change is the door storage. Small shelf is too small for most of my bottles.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on December 14, 2025
Posted by: Llizzy
[This review was collected as part of a promotion.] I called to register but I have no e-mail to show that I did that
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fit our needs
on December 8, 2025
Posted by: Kitchen Fridge
from Sedalia, Missouri
[This review was collected as part of a promotion.] This unit was inexpensive and fit our needs. I wish the shelves were not simply wire.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Don't last long
on December 5, 2025
Posted by: Short term
[This review was collected as part of a promotion.] These only last about 6 or 7 years then you have to buy a new one.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Big difference
on November 26, 2025
Posted by: Yram004
from Indiana
[This review was collected as part of a promotion.] Much more room + organization. Love 2 thermostats to control freezer + bottom fridge. Easy clean surface
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com