Customer reviews from whirlpool.com
Whirlpool - 19.2 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(363 Reviews)
Rating breakdown 363 reviews
5 Stars
174
4 Stars
112
3 Stars
41
2 Stars
10
1 Star
26
82%of customers recommend this product.
(
280 out of
343)
Customer Reviews for Whirlpool - 19.2 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless Steel
Customer Rating
5
Great Appliance
on November 7, 2023
Posted by: Liza J
[This review was collected as part of a promotion.] It works perfect. Thank you! It keeps my food cold, drinks cold, no issues.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best in class
on February 9, 2024
Posted by: sandh
from solana beach, california 92075
[This review was collected as part of a promotion.] Only the best for me! Whirlpool. Quiet, great space for a 19 cubic foot frige. Adjustable size. Perfect for me.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Great quality for the price, needs new compressor
on June 21, 2024
Posted by: Frank
from Ottawa Ontario
[This review was collected as part of a promotion.] The build quality is amazing for the price point. Drawers glide easily and everything else is what you would expect from a refrigerator at this price/configuration. However, the compressor makes a lot of noise when running. For example, it resonates in our shower which is located on the other side of the refrigerator. As a consumer (and a product engineer in another life) I find this unacceptable, irrelevant of technology/efficiency improvements. A technician did diagnose the refrigerator promptly, he explained that the compressor might be noisy by design, but they will attempt to replace it as he agrees that a certain frequency might be out of range. Time will tell if they can reduce the noise it produces. If we get it to an acceptable level, I would score this refrigerator 5 out of 5.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 21, 2024
Hello, Frank ! Thank you for reaching out to us. Kindly e-mail us at Canadasocial@whirlpool.com with your model, serial, and phone number; Please include review ID # 554486 in the subject line. We look forward to hearing from you! - Eric
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the Look
on June 25, 2024
Posted by: Suevv
from Quinte West
[This review was collected as part of a promotion.] Love the look and layout of this fridge. However a few comments for your consideration 1) would be nice to have a freezer light 2) only adjustable leg is on front left - really needed one on the right as well, so am using a block of wood to level.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Frustrating unrepairable issue
on June 30, 2024
Posted by: Jane
from Southport NC
[This review was collected as part of a promotion.] I got this to replace the one I had that was deemed unrepairable. This new one is doing the same thing the first one did and I am beyond disappointed. It was an inconvenience to say the least to have to replace it at only 6 months old but to have the same issue happening with the replacement is very frustrating. I am not sure how to proceed as it seems to be a defect in the appliance at large. I wonder if a different model will have the same problems or if I need to try a different brand altogether....
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 1, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 558799.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
Light up freezer
on July 15, 2024
Posted by: Speedout 555
from Kitchener
[This review was collected as part of a promotion.] Frigerator is awesome but 4 star because it had no light in freezer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Satisfied
on August 7, 2024
Posted by: SueMac
from Midland, Ontario
[This review was collected as part of a promotion.] I bought this about a month ago and am very satisfied with how it looks and how it works and how it is set up inside
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Door does not reverse sides as promised.
on September 4, 2024
Posted by: CiociaD
from Hamilton, Ontario
[This review was collected as part of a promotion.] I bought this model as it said you could reverse the door. Not true, door would not seal once moved to other side. Repair man had same issue and said the newer part on the bottom was not fitting on opposite side. He reversed it back and it seals. He has tried ordering and older version of the same part to see if that works. It has been 2 months and still have not had it fixed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA Social Care, September 11, 2024
Hello CiociaD! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include case/review ID #284425462 in the subject line. Thank you! -Regina
Written by a customer while visiting whirlpool.com