Customer reviews from whirlpool.com
Whirlpool - 19.2 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless Steel
Average customer rating
4.1
(363 Reviews)
Rating breakdown 363 reviews
5 Stars
174
4 Stars
112
3 Stars
41
2 Stars
10
1 Star
26
82%of customers recommend this product.
(
280 out of
343)
Customer Reviews for Whirlpool - 19.2 Cu. Ft. Top-Freezer Refrigerator - Monochromatic Stainless Steel
Customer Rating
2
Unhappy
on December 26, 2015
Posted by: Disappointed Pat
from Newark, NJ
I purchased themail first refrigerator in Jan 2015. The unut was cooling at all. The refrigerator had to be replaced in Feb 2015. I purchased the same model. I've had problems with the freezer not defrosting and my food end up going bad in the bottom part. I have had work done twice on this unit, the last being in November 2015. Now I have to make another service call. It is very frustrating.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ddisappointed
on January 18, 2017
Posted by: Anonymous
from NJ
Purchased this brand because it was one of the few fitted in my space. Flimsy quality. Meat drawer glide broke after 6 months. Makes running noises. Difficult to see whats in my fridge. I usually get on my knees. No egg tray or usual accessories. I was spoiled with my GE bottom drawer freezer that is no longer in spock
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
temperature control
on September 17, 2015
Posted by: brady12
from Massachusetts
very hard to control temp in freezer and fridge. It freezes produce in fridge. there are only three setting to choose from. It's just OK at best for me.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointing
on June 28, 2017
Posted by: Anonymous
from Lancaster, NY
[This review was collected as part of a promotion.] Three things disappoint me about this fridge: first the fact that it only has one temperature adjustment means that when the freezer is cold enough for ice cream, the fridge is freezing things a little. Next, the wide freezer door shelf bottom is not wide enough and items easily fall through. Last, the plastic liners inside the fridge are not sealed up to the outer cabinet, air leaks. Another brand bites the dust.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Love it all EXCEPT the freezer door shelve
on September 1, 2017
Posted by: judy
from Saint Louis, Mo
I do like this frig--it is quiet-unlike the last GE model we bought--however, I have nothing good to say about the freezer door shelves. There is definitely a design flaw--a BIG one--nothing will fit--things are either too big to fit or things slide out the enormous gap. WHAT IS UP WITH THAT??? I can think of nothing that will stay on these shelves without falling out. I will have to buy some stupid container to fill the gap (2 inches)--the "shelves" on the door measure approx 2" each in width but they are curved where they meet the door. What can fit on that??? There should be a retro fit shelf available. Nowhere in the info is this pointed out when looking for frigs. Who designs these things. Please develop a shelf fix for this. We payed $$$ for this model and now I cannot use half the freezer. I do not accept that there is no fix for this because in the comments here you have known about this for some time.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
None
on February 8, 2019
Posted by: Barlover
from Brooklyn, new York
Gender:Male
[This review was collected as part of a promotion.] Terrible, description claimed there was a light in the freezer, the freezer door guard rails allows all your priduce to fall out the bottom. Cleaning the bottom is a nuisance because door has to be open 90 degrees. Overall this product sucks from your false description to its actual application plwase give me back my money.
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, February 8, 2019
We're sorry to hear about the problems with the Refrigerator and we'd be glad to look into them with you, Barlover. We ask that you email us at Whirlpool_reviews@Whirlpool.com with the model and serial number as well as your contact information (street address and best contact telephone number) and the Review ID. We also ask that you provide us with a brief description of the problem. Thank you for the review!
Whirlpool® Social Care Team
Whirlpool® Social Care Team
Written by a customer while visiting whirlpool.com
Customer Rating
1
Fails after TWO Years
on July 27, 2020
Posted by: KwanWei
from Vaughan, Ontario
When I bought my Condo 2 years ago, this fridge came with the appliance package. After 2 years the cooling died on me. I never had a fridge die on me that quickly. Whirlpool Warranty does not cover "SEALED REFRIGERATION SYSTEM" for this model, different models different general warranties.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Bad quality
on June 1, 2021
Posted by: Raman
from Delta, BC
[This review was collected as part of a promotion.] I bought this fridge less then 6 months ago and all of the fridge door bins have cracked and shattered.
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , July 5, 2021
Hello there, Raman!
We are so very sorry to hear that you are satisfied with your Whirlpool refrigerator. Thank you for taking the time to reach out to us with your concerns about the door bins breaking. Please accept our sincere apologies as it is never our intention to leave a customer feeling less than satisfied, and sadly, that has happened to you. You are a valued Whirlpool customer and we want to help you. Please email us at canadasocial@whirlpool.com with your model number, serial number, your best contact number, and review ID 246275543. We look forward to hearing from you and hope you have a fabulous day. Thank you, - Andrea
We are so very sorry to hear that you are satisfied with your Whirlpool refrigerator. Thank you for taking the time to reach out to us with your concerns about the door bins breaking. Please accept our sincere apologies as it is never our intention to leave a customer feeling less than satisfied, and sadly, that has happened to you. You are a valued Whirlpool customer and we want to help you. Please email us at canadasocial@whirlpool.com with your model number, serial number, your best contact number, and review ID 246275543. We look forward to hearing from you and hope you have a fabulous day. Thank you, - Andrea
Written by a customer while visiting whirlpool.com