Customer reviews from whirlpool.com
Whirlpool - 21.3 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
4.2
(600 Reviews)
Rating breakdown 600 reviews
5 Stars
327
4 Stars
148
3 Stars
71
2 Stars
22
1 Star
32
82%of customers recommend this product.
(
452 out of
550)
Customer Reviews for Whirlpool - 21.3 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
3
spacious and bright
on March 1, 2024
Posted by: EricaG
from Charlottesville, Virginia
[This review was collected as part of a promotion.] Great new fridge and was what I needed. The condenser is super loud though. Will call the vendor and ask about it.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Whirlpool QC Issues
on May 1, 2024
Posted by: Sparky
from L.A.
[This review was collected as part of a promotion.] Three days after purchasing, I realized that the reason the freezer was frosting up, and that the fridge wasn't cooling, was that the the refrigerator door was warped, leaving a 1/4" gap across the bottom seal. The Whirlpool service technician that came out tried to heat and stretch the seal, but now has ordered a new door; says it should be delivered in 4 to 5 weeks.
You be the judge.
You be the judge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 7, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 531062.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Poor Handle Design
on July 23, 2024
Posted by: Chief Cook
from Staten Island, NY
I bought this refrigerator in December 2023 and the refrigerator door handle broke in July. There are two adults in the household so the handle was not abused. Using plastic to attach the handle to the door is a poor design. Although the handle has been replaced under warranty with an OEM part by a certified Whirlpool repair company, the stainless steel handle on the refrigerator door does not match that on the freezer door. It is noticeably darker. I was told by Whirlpool that this is due to the variation in manufacturing plants. This is not acceptable. I purchased a Whirlpool appliance due to my past positive experience with the company.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Plastic part of the handle does not last!!!!
on November 30, 2024
Posted by: Rene
from Manorvill,NY
I bought this in January. The plastic part of the handle broke and was replaced in July under warranty. The handle broke again and I have to pay for the handle. The top plastic part of the handle is cheap plastic and does not hold up.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great BUT ...
on March 10, 2025
Posted by: Mike
[This review was collected as part of a promotion.] I have had this refrigerator for about 1 month and it works great. However 2 complaints are:
1 - Refrigerator is very low so I have to bend down to reach inside to get things.
2 - Refrigerator temperature is difficult to read and the manual does not explain which way is a higher or lower temperature.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Overall a good, basic refrigerator!
on October 26, 2016
Posted by: Chet Junior
from SLIDELL, LA
[This review was collected as part of a promotion.] Overall, it's a nice refrigerator after about a week of use. The LED lighting works great illuminating the food and freezer compartments. Shelf locations are very flexible, and the temperature control works very well. The main issue I would point out is quality control. The food compartment door is angled down slightly (right to left), and I haven't had any success in leveling it. Also, that door's gasket was not tight enough and had a small gap allowing hot air to enter the food compartment ( I was able to fix this). Finally, the two crispers have almost a half inch gap between them and the bottom shelf, to me making the crisper humidity vents useless.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Simple but Great
on November 30, 2021
Posted by: Michelle
from Stamford CT
[This review was collected as part of a promotion.] I was looking to replace my old style refrigerator with the same one. Of course they don't make it anymore since I've had it for over 20 years. I do not like the new side by side or bottom freezer styles. The market is saturated with those. I wanted an old school regular refrigerator. Well that's exactly what I got. My last one was a bit bigger than this one, but it's as close as I was going to get and I am more than happy with my choice. It is just what I wanted. Top freezer with large refrigerator space. Perfect. If you don't want bells and whistles.....go for it....room for food for those who still cook these days lol!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not Recommended
on November 8, 2018
Posted by: speedy z
from California
Gender:Male
I do not recommend this model for two reasons:
1. Poor temperature controls. Instead of separate temperature controls for the refrigerator and freezer sections, you get one "temperature balance" control - turn it one way or the other and more or less cooling is directed to each section. Very hard to get BOTH sections at optimal temperatures together.
2. Poor self design, especially on the freezer inside door. Shelves have huge gaps on the bottom. Any slender item placed in them (a package of frozen peas or corn, for example) slips right through and falls to the fall. Really stupid design.
1. Poor temperature controls. Instead of separate temperature controls for the refrigerator and freezer sections, you get one "temperature balance" control - turn it one way or the other and more or less cooling is directed to each section. Very hard to get BOTH sections at optimal temperatures together.
2. Poor self design, especially on the freezer inside door. Shelves have huge gaps on the bottom. Any slender item placed in them (a package of frozen peas or corn, for example) slips right through and falls to the fall. Really stupid design.
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, November 9, 2018
Hi speedy z, Thank you for taking the time to write regarding your Refrigerator. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your Refrigerator. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you.
Written by a customer while visiting whirlpool.com