Customer reviews from whirlpool.com
Whirlpool - 21.3 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
4.2
(599 Reviews)
Rating breakdown 599 reviews
5 Stars
327
4 Stars
147
3 Stars
71
2 Stars
22
1 Star
32
82%of customers recommend this product.
(
451 out of
549)
Customer Reviews for Whirlpool - 21.3 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
1
Disappointing unit
on October 13, 2024
Posted by: joeR
Problems began 1 year after purchase when the freezer LED stopped working. A year later the freezer/refrigerator temps couldn't be balanced and a service call determined the Secure System (compressor, evaporator, condenser) was failing. Whirlpool refused any repair consideration with the unit being out of warranty. Poor quality control, and I will not replace with a Whirlpool product.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 15, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 607821.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
only ok
on October 21, 2024
Posted by: Traveler
[This review was collected as part of a promotion.] i've had this refrigerator for Only two weeks now, It's OK insurance company actually picked this one. I do not care for the fact that there's no graduated temperature control there's only three settings on the temperature normal put more cold for the freezer put more cold air to the refrigerator old-fashioned like through seven do not care for the shows in the freezer door that's where I used to always keep my small items this is going to be easier to clean because it's not like a solid piece of plastic it the horizontal shelf with a vertical shelf with just a horizontal bar cold things in but they don't touch so small things don't stay. And the icemaker sucks
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice and cool
on October 31, 2024
Posted by: Rick
[This review was collected as part of a promotion.] Good fridge for space and cooling, The bins could be made stronger
Written by a customer while visiting whirlpool.com
Customer Rating
3
Maybe I should have bought something else
on November 8, 2024
Posted by: Rastus
[This review was collected as part of a promotion.] I bought this sight unseen, actually had to order it and wait 3 months. It replaced a still working 22 year old Whirlpool. Not sure I would have bought it if I had checked it out or read some honest reviews. The fan runs almost constantly & the wife complains about the high-pitched noise. The storage on the freezer door is almost worthless because the gap between the 'shelf' and the retaining bar is so wide a Lean Cuisine falls through it onto the floor - terrible design. Still waiting to see what an Energy Star frig does to my electric bill.
Written by a customer while visiting whirlpool.com
Customer Rating
5
DWW Whirlpool Fridge
on November 23, 2024
Posted by: Dww2024
[This review was collected as part of a promotion.] Great fridge. Great ice maker. No issues whatsoever since I started using it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on January 18, 2025
Posted by: turtle-42
[This review was collected as part of a promotion.] This was a great product and whirlpools customer service is incredible
Written by a customer while visiting whirlpool.com
Customer Rating
3
Could Be Better
on February 27, 2025
Posted by: Popo
from Salinas, CA
[This review was collected as part of a promotion.] It has been a week now that I had the top freezer refrigerator. The overall interior design of the shelves & space on the doors are very spacious for our use. The storage containers are wider than our previous Whirlpool (lasted 30 yrs) which means I am able to store all of our bottles of sauces, dressing, & jams. With the adjustable placement of the storage units, the door is able to hold tall bottles as well as wider jars like mayonaise. I am very pleased with the easy access to all these items (30+items).
That being said wider storage on the door means less depth for the refrigerator shelves which are still sufficient for our use. There is plenty of space for leftover Rubbermaid stackable acrylic containers on the refrigerator shelves (two container deep).
The two shelves in the freezer are well lit. I have the deli meat drawer along with 2 other deep door containers from the previous ref. in the freezer to keep my meat items separated and stacked without sliding and falling. There is still plenty of space next to these containers for other items. The two shelves on the freezer door definitely needs to be designed better. (Other reviews also mentioned this) The depth of the space from the door to the bar is about 5". The depth of the lip/shelf is only 2". So anything that isn't at least 4" wide will slip through the open space. To remedy that by creating a container like those for flatware/pencils to store my items.
As mentioned in many other reviews, the vegetable bins and deli drawer are much thinner than the previous Whirlpool ref. The glass shelves are also thinner. This is not a complaint so far because nothing has cracked; it's just not as sturdy as before. Also, the glass shelf covering the vegetable bins doesn't reach the edge of the bin so there is a constant opening about 1/2 inch. (can't change humidity)
There is one major complaint. There is only one temperature control for both the freezer & the refrigerator. There is an airflow control in the freezer. I left the temp. control setting as "recommended" & the air flow in the middle when I first got the refrig. With those 2 settings, it froze pretty much everything in the refrigerator and the bins. So, I adjusted the temp control to almost 2 ** and changed the airflow control to take less air from the freezer. The vegetables and leftover containers still froze, but the vegetable bins seemed okay. The persimmon pulp in the freezer was somewhat pliable, not solid. I didn't have any ice cream in the freezer to test. But will do so at a later date. So today, I adjusted the temp. control to 2** and left the airflow. I will check it at the end of the day.
The overall design is satisfactory with small flaws that can be fixed. The functionality of the appliance temperature controls definitely needs some adjustment from the manufacturers. I will continue to review after I find the better setting for both the freezer and refrigerator which will freeze ice cream & not freeze items in the refrigerator.
That being said wider storage on the door means less depth for the refrigerator shelves which are still sufficient for our use. There is plenty of space for leftover Rubbermaid stackable acrylic containers on the refrigerator shelves (two container deep).
The two shelves in the freezer are well lit. I have the deli meat drawer along with 2 other deep door containers from the previous ref. in the freezer to keep my meat items separated and stacked without sliding and falling. There is still plenty of space next to these containers for other items. The two shelves on the freezer door definitely needs to be designed better. (Other reviews also mentioned this) The depth of the space from the door to the bar is about 5". The depth of the lip/shelf is only 2". So anything that isn't at least 4" wide will slip through the open space. To remedy that by creating a container like those for flatware/pencils to store my items.
As mentioned in many other reviews, the vegetable bins and deli drawer are much thinner than the previous Whirlpool ref. The glass shelves are also thinner. This is not a complaint so far because nothing has cracked; it's just not as sturdy as before. Also, the glass shelf covering the vegetable bins doesn't reach the edge of the bin so there is a constant opening about 1/2 inch. (can't change humidity)
There is one major complaint. There is only one temperature control for both the freezer & the refrigerator. There is an airflow control in the freezer. I left the temp. control setting as "recommended" & the air flow in the middle when I first got the refrig. With those 2 settings, it froze pretty much everything in the refrigerator and the bins. So, I adjusted the temp control to almost 2 ** and changed the airflow control to take less air from the freezer. The vegetables and leftover containers still froze, but the vegetable bins seemed okay. The persimmon pulp in the freezer was somewhat pliable, not solid. I didn't have any ice cream in the freezer to test. But will do so at a later date. So today, I adjusted the temp. control to 2** and left the airflow. I will check it at the end of the day.
The overall design is satisfactory with small flaws that can be fixed. The functionality of the appliance temperature controls definitely needs some adjustment from the manufacturers. I will continue to review after I find the better setting for both the freezer and refrigerator which will freeze ice cream & not freeze items in the refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Pleased with appliance design and features.
on April 7, 2025
Posted by: Pleased Customer
[This review was collected as part of a promotion.] My old refrigerator died and I bought the same model as a replacement. I like the look of the appliance, it's the right size for my kitchen and I like the layout of shelves and freezer. It suits my needs well.
Written by a customer while visiting whirlpool.com