Customer reviews from whirlpool.com
Whirlpool - 21.3 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
4.2
(599 Reviews)
Rating breakdown 599 reviews
5 Stars
327
4 Stars
147
3 Stars
71
2 Stars
22
1 Star
32
82%of customers recommend this product.
(
451 out of
549)
Customer Reviews for Whirlpool - 21.3 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
4
no ice trays?
on November 23, 2022
Posted by: john
from iowa
[This review was collected as part of a promotion.] There is no ice trays, I didn't want a ice maker. Why no ice trays
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor quality
on July 28, 2023
Posted by: Unhappy in Freedom NH
from Freedom
Purchased April 2022, now the unit will not cool. The freezer does not go below 40 degrees and the fridge is at 60. Whirlpool will not do any thing about this since it 3 months past warranty. There quality in components is very poor. Replaced the thermostat, starter relay and the bimetal switch. Will not purchase a whirlpool product again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, July 31, 2023
Thank you for sharing your insights with us, Unhappy in Freedom NH. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 363462.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Doors seal up
on August 21, 2023
Posted by: I have none ?
from Suffolk county ny
[This review was collected as part of a promotion.] Doors dont swing tightoftin i have to close them. Set up by instaler not great
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice looking
on August 30, 2023
Posted by: Phyllis
from New York
[This review was collected as part of a promotion.] Bought this refrigerator about a month or so ago
and had to have a replacement soon after I received it.. Water kept dripping down the back wall. However the replacement is doing the same thing. I found a puddle of water on the top shelf of fridge. Need to have a service man come and inspect it. This is not what I expect from a brand new fridge. Its obvious its cheaply made. Would not recommend this Whirlpool refrigerator.
and had to have a replacement soon after I received it.. Water kept dripping down the back wall. However the replacement is doing the same thing. I found a puddle of water on the top shelf of fridge. Need to have a service man come and inspect it. This is not what I expect from a brand new fridge. Its obvious its cheaply made. Would not recommend this Whirlpool refrigerator.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Can't compare to older, better made, refrigerator.
on October 11, 2023
Posted by: Janet 52
from New York City
[This review was collected as part of a promotion.] I had a 21 year old Maytag refrigerator that was excellent. It was built with quality materials. Unfortunately I needed to replace it,and chose a Whirlpool. The new Whirlpool is built with flimsy plastic parts inside. The deli drawer slides out too easily and too far so that it fell off the track. The freezer door storage racks in the inside have such wide gaps that frozen foods that are stored there slip through and onto the floor. My old refrigerator had shelves that slid out for easy access. This new refrigerator does not.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Issues with Temperature Control
on January 6, 2024
Posted by: Bill516
from New York
[This review was collected as part of a promotion.] We purchase this refrigerator two weeks ago and have issues with the temperature in the refrigerator and freezer. If we maintain the temperature in the freezer at 0 degrees, the food in the refrigerator is frozen. if we increase the temperature in the refrigerator, the freezer is too warm. This is totally unacceptable.
We have a technician coming next week to look at the problem
We have a technician coming next week to look at the problem
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 10, 2024
Thank you for sharing your insights with us, Bill516. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 461862.
We’re looking forward to hearing from you.
Michael D
We’re looking forward to hearing from you.
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
3
Improve the quality
on February 6, 2024
Posted by: jlb39
from Shoreham, NY
[This review was collected as part of a promotion.] I bought this 2 weeks ago and am a little disappointed in the quality of the product. The temperature dial is not very well placed, after 2 days some of my produce froze on bottom shelf of ref. and could not find air control. The plastic used will never last. The shelf on freezer door is a poor design, the bags can easily fall thru the bottom. Both doors have to be pushed shut. My old GE lasted 22 years, I will be lucky to get 5 with this one. I taught Home and Careers for many years and have worked with a lot of ref, I guess I expected better quality for what I paid
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Great refrigerator, but way too loud
on February 13, 2024
Posted by: KarenA
[This review was collected as part of a promotion.] We bought a refrigerator and are very happy, but it is very loud. We can hear the refrigerator in our living room. It's been very hard to get used to the noise.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com