Customer reviews from xerox.com
Xerox - B225 Multifunction Printer - Monochrome
Average customer rating
3.9
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
29
4 Stars
9
3 Stars
4
2 Stars
2
1 Star
9
Customer Reviews for Xerox - B225 Multifunction Printer - Monochrome
Customer Rating
5
Great printer
on May 9, 2024
Posted by: Spence
from Pennsylvania
[This review was collected as part of a promotion.] We purchased this printer for our business. It works great. It’s fast and easy to use. I would recommend it.
Written by a customer while visiting xerox.com
Customer Rating
1
I understand why it was on clearance now
on June 14, 2024
Posted by: KToot
from Ottawa, Kansas
Awful setup - this printer only functions partially. The scanning feature is more trouble than it is worth. Would not recommend or purchase again. I have already stopped using it.
Response from xerox.comBy Xerox Customer Support, July 8, 2024
I apologize that you are experiencing problems with your B225 device. We would be happy to help you resolve this.
We recommend you check out the Print and Scan Experience app for hassle-free scanning and printing without the complicated setup: https://www.xerox.com/en-us/office/software-solutions/xerox-print-and-scan-experience-app
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
We recommend you check out the Print and Scan Experience app for hassle-free scanning and printing without the complicated setup: https://www.xerox.com/en-us/office/software-solutions/xerox-print-and-scan-experience-app
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
4
Xerox Quality
on July 1, 2024
Posted by: guitarman
from Arkansas
[This review was collected as part of a promotion.] This is my second Xerox Multifunction printer, and I can vouch for their quality. My first is a "Workcentre 3225 MF Printer" which is still operational (10 years old). My second is the B225 and all though I have had somewhat of a difficult time setting it up, it had nothing to do with the printer or Xerox. The set up is somewhat different than my first Xerox, so it took a little time before I got it right. My apologies go out to any of those I may have offended at Xerox. Thanks for your understanding.
Written by a customer while visiting xerox.com
Customer Rating
1
Worst Printer Installation in 25 Years
on January 7, 2026
Posted by: Paul1976
from Wiltshire, UK
In 25 years working with computers, I've never experienced so many problems with trying to install a printer.
Firstly, I must point out the display panel. It is very poor quality, wrongly positioned and feels no better than a school calculator. The menu system is truly poor and extremely basic, and makes finding the information you want hard. Not intuitive in any way.
Firstly, I must point out the display panel. It is very poor quality, wrongly positioned and feels no better than a school calculator. The menu system is truly poor and extremely basic, and makes finding the information you want hard. Not intuitive in any way.
The installation however was where things took a nosedive.
Windows didn't recognise the printer drivers, even off the CD is used! Even the printer software you'd expect to see wasn't present - you have to go online. Why the CD then?
I could have solved this by other means, but what is most frustrating is the app. Oddly, it's called Easy Assist??
EASY ASSIST
Complex, unforgiving and not user friendly is ANY way. I even tried it on different phones to check whether this made any difference. It didn't.
I could not connect the app to the printer, despite trying multiple times and ways. Not connecting automatically, I opted for a manual connection.
The app told me "Locate the SSID name and PW on your Printers display." Finding that information using the instructions given on the app was beyond infuriating! Lookin at the help option presents: Press OK on the control panel until you see the SSID and PW.
Not only does nothing happen, but the information doesn't even appear anywhere else.
The instructions simply do not correspond with how it functions.
Windows didn't recognise the printer drivers, even off the CD is used! Even the printer software you'd expect to see wasn't present - you have to go online. Why the CD then?
I could have solved this by other means, but what is most frustrating is the app. Oddly, it's called Easy Assist??
EASY ASSIST
Complex, unforgiving and not user friendly is ANY way. I even tried it on different phones to check whether this made any difference. It didn't.
I could not connect the app to the printer, despite trying multiple times and ways. Not connecting automatically, I opted for a manual connection.
The app told me "Locate the SSID name and PW on your Printers display." Finding that information using the instructions given on the app was beyond infuriating! Lookin at the help option presents: Press OK on the control panel until you see the SSID and PW.
Not only does nothing happen, but the information doesn't even appear anywhere else.
The instructions simply do not correspond with how it functions.
I'd had enough of inkjet printers and expected a far better experience than what I've had. This is Xerox! It's going back to the supplier and I won't be ordering another Xerox. Dreadfully disappinted.
Written by a customer while visiting xerox.com
Customer Rating
5
It's a beautiful machine!
on January 10, 2026
Posted by: jimbill
from Annapolis, Maryland USA
[This review was collected as part of a promotion.] My wife bought the B225 as a birthday gift and it is the best ever. I'm still learning to scan with it. It's not that easy for me.
Written by a customer while visiting xerox.com