Customer reviews from xerox.com
Xerox - B225 Multifunction Printer - Monochrome
Average customer rating
3.9
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
29
4 Stars
9
3 Stars
4
2 Stars
2
1 Star
9
Customer Reviews for Xerox - B225 Multifunction Printer - Monochrome
Customer Rating
1
Junk, honestly
on January 16, 2023
Posted by: LLCNJ
from New Jersey
Purchased and had to leave sitting in box for a while due to other issues, but when it was finally installed, it worked great for TWO DAYS! Then optical reader apparently failed and all we could use it for was to print - no scanning, no copying,
Response from xerox.comBy Xerox Customer Support, January 19, 2023
I apologize that you are experiencing problems with your Xerox B225 device. We recommend that you contact our Support Department to assist you with this issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
3
Printing and scannin OK but I don't quite trust it
on April 17, 2023
Posted by: G M Ogg
from London, U.K.
Bought it a couple of months ago. It took two half hour calls to Xerox in the U.S. to persuade mybrand-new printer to accept drivers and retain print and fax settings. It now works OK as long as it is left in sleep mode, but if I switch off at the mains for any reason, when I fire it up again I get a variety of status error messages - "Reinstall toner cartridge", "Unable to enter sleep mode" etc., etc. Mechanicals may be OK but electronics seem flaky. Control panel is trickier to use and less intuitive than on any previous printer.
It does the job - for now - but doesn't inspire confidence for longer term reliability.
It does the job - for now - but doesn't inspire confidence for longer term reliability.
Response from xerox.comBy Xerox Customer Support, April 20, 2023
I apologize that you are experiencing problems with your Xerox B225 device. We are glad you were able to get it working. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device. Also please check out the Support Page for help with any future issues:
Xerox B225 Playlist: https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
Xerox B225 Support Page: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
Xerox B225 Playlist: https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
Xerox B225 Support Page: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
Written by a customer while visiting xerox.com
Customer Rating
5
Awesome printer with many features at a great cos
on April 28, 2023
Posted by: TRADER X
from Chicago, IL
Purchased the printer a few months ago and has not disappointed me at all.
Written by a customer while visiting xerox.com
Customer Rating
5
I like toner for ink. everyday I learn something
on May 19, 2023
Posted by: Trish
from Kcmo
I purchased this a couple of months ago. It did take me some time to get use to it, but that I understand, I love it. I am 80 years old and it takes me more time.
Written by a customer while visiting xerox.com
Customer Rating
2
most multifunction mistake I' ve ever made
on June 5, 2023
Posted by: Pooh
You'll get like inside the file if you try to reach a driver xerox b225.
Response from xerox.comBy Xerox Customer Support, June 8, 2023
I apologize that you are experiencing problems with your Xerox B225 device. We would be happy to help you resolve this. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device:
Xerox B225 YouTube Playlist: https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
Also, here is the link to the driver you can download: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/downloads?language=en
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Xerox B225 YouTube Playlist: https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
Also, here is the link to the driver you can download: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/downloads?language=en
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
5
Perfectly Suitable
on July 9, 2023
Posted by: SRT18
from White Plains, NY
Bought this printer- scanner-copier unit a few months ago for home office uses. Absolutely perfect for my needs, dependable, small, easy to operate and attractive unit.
Written by a customer while visiting xerox.com
Customer Rating
5
Great features
on September 1, 2023
Posted by: DC2811
from Conyers, GA
I bought this items about three month ago. Love it so much about 5?of my friends bought the same thin
Written by a customer while visiting xerox.com
Customer Rating
5
Great printer for the price.
on September 27, 2023
Posted by: Anatole
from Sarasota, Fl
We have a small office and find that this printer does everything we require. The software is simple to install.
Written by a customer while visiting xerox.com