Customer reviews from xerox.com
Xerox - B225/DNI MFC / All-In-One Up to 34 ppm Monochrome Ethernet (RJ-45) / USB / Wi-Fi Laser Printer - Monochrome
Average customer rating
3.8
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
29
4 Stars
9
3 Stars
4
2 Stars
3
1 Star
11
Customer Reviews for Xerox - B225/DNI MFC / All-In-One Up to 34 ppm Monochrome Ethernet (RJ-45) / USB / Wi-Fi Laser Printer - Monochrome
Customer Rating
5
Great multifunctioning piece of equipment!
on December 20, 2022
Posted by: ASchultz1180
from Cornwall on Hudson, NY
[This review was collected as part of a promotion.] We bought this machine a couple years ago for our small office. All of the functions are easy to use. There are little extra things, like a special function to copy Insurance cards easily, that are nice to have. I would recommend it to any office.
Written by a customer while visiting xerox.com
Customer Rating
1
WORST SETUP EVER
on December 23, 2022
Posted by: JOHN L
from TN
JUST GOT THIS WORST INSTRUCTION EVER CAN'Y GER DRIVER DISK WON'T READ
I HAVE USED COMPUTERS WHEN THEY WERE DOS BASED NEVER HAD THIS MUCH PROBLEM WILL RETURN NO MORE ZEROX
I HAVE USED COMPUTERS WHEN THEY WERE DOS BASED NEVER HAD THIS MUCH PROBLEM WILL RETURN NO MORE ZEROX
Response from xerox.comBy Xerox Customer Support, January 5, 2023
I apologize that you are experiencing problems with your Xerox B225 device. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device.
https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
5
Fast and convenient multi-purpose laser printer
on January 1, 2023
Posted by: tjc1
from Massachusetts
[This review was collected as part of a promotion.] I really like the layout and footprint along with the quick printing and economical toner use and low energy use when in stand-by mode.
Written by a customer while visiting xerox.com
Customer Rating
1
Junk, honestly
on January 16, 2023
Posted by: LLCNJ
from New Jersey
Purchased and had to leave sitting in box for a while due to other issues, but when it was finally installed, it worked great for TWO DAYS! Then optical reader apparently failed and all we could use it for was to print - no scanning, no copying,
Response from xerox.comBy Xerox Customer Support, January 19, 2023
I apologize that you are experiencing problems with your Xerox B225 device. We recommend that you contact our Support Department to assist you with this issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
3
Printing and scannin OK but I don't quite trust it
on April 17, 2023
Posted by: G M Ogg
from London, U.K.
Bought it a couple of months ago. It took two half hour calls to Xerox in the U.S. to persuade mybrand-new printer to accept drivers and retain print and fax settings. It now works OK as long as it is left in sleep mode, but if I switch off at the mains for any reason, when I fire it up again I get a variety of status error messages - "Reinstall toner cartridge", "Unable to enter sleep mode" etc., etc. Mechanicals may be OK but electronics seem flaky. Control panel is trickier to use and less intuitive than on any previous printer.
It does the job - for now - but doesn't inspire confidence for longer term reliability.
It does the job - for now - but doesn't inspire confidence for longer term reliability.
Response from xerox.comBy Xerox Customer Support, April 20, 2023
I apologize that you are experiencing problems with your Xerox B225 device. We are glad you were able to get it working. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device. Also please check out the Support Page for help with any future issues:
Xerox B225 Playlist: https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
Xerox B225 Support Page: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
Xerox B225 Playlist: https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
Xerox B225 Support Page: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
Written by a customer while visiting xerox.com
Customer Rating
5
Awesome printer with many features at a great cos
on April 28, 2023
Posted by: TRADER X
from Chicago, IL
Purchased the printer a few months ago and has not disappointed me at all.
Written by a customer while visiting xerox.com
Customer Rating
5
I like toner for ink. everyday I learn something
on May 19, 2023
Posted by: Trish
from Kcmo
I purchased this a couple of months ago. It did take me some time to get use to it, but that I understand, I love it. I am 80 years old and it takes me more time.
Written by a customer while visiting xerox.com
Customer Rating
2
most multifunction mistake I' ve ever made
on June 5, 2023
Posted by: Pooh
You'll get like inside the file if you try to reach a driver xerox b225.
Response from xerox.comBy Xerox Customer Support, June 8, 2023
I apologize that you are experiencing problems with your Xerox B225 device. We would be happy to help you resolve this. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device:
Xerox B225 YouTube Playlist: https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
Also, here is the link to the driver you can download: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/downloads?language=en
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Xerox B225 YouTube Playlist: https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
Also, here is the link to the driver you can download: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/downloads?language=en
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com