Customer reviews from xerox.com
Xerox - B225 Multifunction Printer - Monochrome
Average customer rating
3.9
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
29
4 Stars
9
3 Stars
4
2 Stars
2
1 Star
9
Customer Reviews for Xerox - B225 Multifunction Printer - Monochrome
Customer Rating
5
Great features for a competitive price
on July 16, 2022
Posted by: Blaise70
from Budapest, Hungary
I bought this device 2 month ago. It is easy to use on different OSs (Windows, Mac, Linux) both for printing and scanning. Configuration is easy and straightforward within the drivers and also using the built-in web interface. Double-sided printing is great. One thing I miss is that the ADF cannot handle double-sided documents which can be handled for scanning, but can be a pain for copying.
Written by a customer while visiting xerox.com
Customer Rating
3
Probably a good copier, but hard to set up
on July 30, 2022
Posted by: MJD007
from NYC
I bought this because I have always liked Xerox. I wanted a simple, basic machine that would copy and print. Setting it up was impossible. No instruction manual. Just a page of pictures basically telling you how to unpack it. There was a disc with it, but nothing that made sense. I finally admitted defeat and went back to my old Brother copier. Xerox you let me down.
Response from xerox.comBy Xerox Customer Support, August 4, 2022
I apologize that you are experiencing problems with your Xerox B225 device. We would be happy to help you resolve this. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device:
https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
Also, here are some instructions for unboxing your device:
Unbox the Printer: https://www.support.xerox.com/en-us/article/en/2138878.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
Also, here are some instructions for unboxing your device:
Unbox the Printer: https://www.support.xerox.com/en-us/article/en/2138878.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
4
Nice features, great quality
on August 11, 2022
Posted by: Alleyoop303
from Seville, fl
Great printer, does everything that I need, and easy to operate.
Written by a customer while visiting xerox.com
Customer Rating
1
Horrible printer
on October 7, 2022
Posted by: BecW
from California
Jams more than it doesn't. The tray won't accept more than a few pieces of paper at a time. The manual feed function is a joke. I'm sure I bought a lemon because it has definitely put a sour taste in my mouth for Xerox products.
Response from xerox.comBy Xerox Customer Support, October 13, 2022
I apologize that you are experiencing problems with your Xerox B225 device. We recommend that you contact our Support Department to assist you with this issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
1
Horrible product- Do not buy
on October 25, 2022
Posted by: NeberAgainXerox
from Finland
1. There is connection error with ink cartridge all the time
2. The printer app is horrible, now it is not allowing scanning etc and printer disconnected all the time. It was working for a while at least.
2. The printer app is horrible, now it is not allowing scanning etc and printer disconnected all the time. It was working for a while at least.
Response from xerox.comBy Xerox Customer Support, October 27, 2022
I apologize that you are experiencing problems with your Xerox B225 device. We would be happy to help you resolve this. Can we recommend you check out this article from our Support page:
Connect the Printer to a Wired (Ethernet) Network:https://www.support.xerox.com/en-us/article/en/2166017.html
Use Print and Scan Experience: https://www.support.xerox.com/en-us/article/en/2138883.html
Replace Cartridge Error Message: https://www.support.xerox.com/en-us/article/en/2138398.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can contact you local Support department from our world wide contact list: https://www.xerox.com/en-us/about/contact-us
We look forward to hearing from you and helping you with this issue.
Connect the Printer to a Wired (Ethernet) Network:https://www.support.xerox.com/en-us/article/en/2166017.html
Use Print and Scan Experience: https://www.support.xerox.com/en-us/article/en/2138883.html
Replace Cartridge Error Message: https://www.support.xerox.com/en-us/article/en/2138398.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can contact you local Support department from our world wide contact list: https://www.xerox.com/en-us/about/contact-us
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
5
Great multifunctioning piece of equipment!
on December 20, 2022
Posted by: ASchultz1180
from Cornwall on Hudson, NY
[This review was collected as part of a promotion.] We bought this machine a couple years ago for our small office. All of the functions are easy to use. There are little extra things, like a special function to copy Insurance cards easily, that are nice to have. I would recommend it to any office.
Written by a customer while visiting xerox.com
Customer Rating
1
WORST SETUP EVER
on December 23, 2022
Posted by: JOHN L
from TN
JUST GOT THIS WORST INSTRUCTION EVER CAN'Y GER DRIVER DISK WON'T READ
I HAVE USED COMPUTERS WHEN THEY WERE DOS BASED NEVER HAD THIS MUCH PROBLEM WILL RETURN NO MORE ZEROX
I HAVE USED COMPUTERS WHEN THEY WERE DOS BASED NEVER HAD THIS MUCH PROBLEM WILL RETURN NO MORE ZEROX
Response from xerox.comBy Xerox Customer Support, January 5, 2023
I apologize that you are experiencing problems with your Xerox B225 device. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device.
https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
5
Fast and convenient multi-purpose laser printer
on January 1, 2023
Posted by: tjc1
from Massachusetts
[This review was collected as part of a promotion.] I really like the layout and footprint along with the quick printing and economical toner use and low energy use when in stand-by mode.
Written by a customer while visiting xerox.com