Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB S928U Unlocked - Titanium Blue
Average customer rating
4.4 out of 5
4.4
(144 Reviews)
Open Ratings Snapshot
Rating breakdown 144 reviews
5 Stars
108
4 Stars
13
3 Stars
7
2 Stars
8
1 Star
8
87%of customers recommend this product. 
(
85 out of 98
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB S928U Unlocked - Titanium Blue
Customer Rating
1 out of 5
1
Heavy device, and battery are drain so fast.
on October 27, 2024
Posted by: Fabio F
from Iowa
Expertise:Expert
Verified Purchase:Yes
Heavy device, and battery are drain so fast.
Not recommended!
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 27, 2024
Thank you for reaching out to us, Fabio. We appreciate you taking the time to share your feedback about the Galaxy S24 Ultra. With its large battery capacity and enhanced energy efficiency, the Ultra provides extended battery life when you need it most—like during that epic boss battle you’ve been preparing for. Samsung Galaxy phones and tablets come with settings and features to help you monitor and extend your device's battery life. Keep tabs on battery performance and use power-saving modes when needed to get the most out of your battery life. Check out the link attached for options to help optimize your phone's battery life. If this continues to be your experience, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Bad video uploads to Facebook
on February 1, 2024
Posted by: Israel
from Dallas
Expertise:Intermediate
The phone uploads bad videos into Facebook. The videos look redish.
Response from Samsung USBy Social Commerce, February 2, 2024
Hello there Israel,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. 8K video is the newest, best-quality picture standard available, and devices like your Galaxy S24 series phone can record videos in this impressive format. Your videos can also be edited however you like, while maintaining a high resolution with zero blur. On some supported devices, you'll have access to additional editing options and can even control which microphone is recording. If you’d like to show the world your new videos, you can share them to YouTube or to your Smart TV. Take a moment to review, "Record, edit, and share 8K videos using your Galaxy phone." Let us know if you would like any further assistance afterwards by reaching out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra

smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00086582/
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
5
on February 2, 2024
Posted by: Jayp
Great phone ever i really like everything in galaxy
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Power button getting stuck
on November 26, 2024
Posted by: MsiB
from Overland Park, Kansas
Expertise:Intermediate
I am using galaxy since first version, had Galaxy S, Galaxy s4, Note 10+, Galaxy S23 and now Galaxy S24. In my opinion Note 10 was best. In Galaxy S23 noticed issue in power button in less than 1 year - power button was getting stuck. I am experiencing similar issue in S24 now when have this phone less than 1 year. Also phone become non responsive while using You Tube, Google map sometime which I never experienced in Note10+.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, November 26, 2024
We appreciate you taking the time to reach out to us, MsiB. Your feedback is important as we continue to make improvements. We see that you reached out to share your feedback on the Galaxy S24 Ultra. The S24 Ultra features a 13% larger battery and is equipped with the latest Snapdragon 8 Gen 3 for Galaxy processor, delivering powerful performance and all-day battery life for both entertainment and productivity on the go. We noted your feedback about your power button being stuck. We recommend reaching out to us at Samsung Support so that we can look into what can be done to get this resolved. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out the link attached for options to help troubleshoot this. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not best experience sadly
on January 3, 2025
Posted by: Teresa
from Bay Area California
Expertise:Intermediate
Verified Purchase:Yes
I do not like this phone. Perhaps because it’s different than what I’m used to. But I tried to return it on day 17 after delivery but was told it had to be by day 15. Keep in mind Christmas was during those 15 days plus I was traveling in an area with spotty connectivity. Experience left a bad feeling for me with Samsung unfortunately.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 6, 2025
Hey there Teresa, thank you for your feedback on your Samsung Galaxy S24 Ultra. We know that new devices can come with a steep learning curve that can cause frustration. We would be thrilled to help you discover the full capabilities of your new devices and align the settings to your wants and needs. We have provided for your convenience a link to the full device manual to aid you in your discovery. We have also shared a link to the Samsung Support Team to answer any questions you may have and help you troubleshoot any frustrations you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I always go bac to samsung
on February 4, 2024
Posted by: Big bob
Expertise:Beginner
I bot this s22ultra about a year ago and I want to get a s24ultra but I got shut off after I gave my credit card #..I don't want 2, just 1 let me no and send a s24 ultra unlocked phone..1 payment..1 not 2
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Loving the camera and the battery life this is goi
on February 4, 2024
Posted by: DSweet
from Texas
Expertise:Intermediate
I'm just about to try this new phone. I'm hoping to be pleased with it
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great futures
on February 10, 2024
Posted by: Molly
A very good phone , 8 allway have had Samsung, very easy to handle 😀
Written by a customer while visiting Samsung US
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