Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB S928U Unlocked - Titanium Blue
Average customer rating
4.4
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
108
4 Stars
13
3 Stars
7
2 Stars
8
1 Star
8
87%of customers recommend this product.
(
85 out of
98)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB S928U Unlocked - Titanium Blue
Customer Rating
4
True to life doc stylist handwriting. Rests a wash
on November 20, 2024
Posted by: Bobb
Expertise:Expert
Great phone, although as a daily power user there are two notable improvements over the s23u. Vast amounts of my life in flagship devices.
Pros:
1- Digital documents... goodbye copier/printer! Cause of the breathtaking pixel ratio. Where this is the FIRST device that allows nearly true stylist handwriting. Where previous models distorted handwriting docs, lacking the ability to zoom in and continue with fluid handwriting throughout a digital document.
1- Digital documents... goodbye copier/printer! Cause of the breathtaking pixel ratio. Where this is the FIRST device that allows nearly true stylist handwriting. Where previous models distorted handwriting docs, lacking the ability to zoom in and continue with fluid handwriting throughout a digital document.
2- the square bezel. Frankly, a wash. This years view wallet case is bad. Slippery especially for kickstand/desktop horizontal viewing. Where it requires a backstop watching at table and i had to purchase a bathtub phone holder...
Cons: (as of October 24 updates)100x zoom on s23u still beats the s24u! Looks overly watercolored on s24u by ai. Tested on signs, faces and license plates.~100yards. S23u won- capable of securing a better image.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
2
Response from Samsung USBy Social Commerce, December 10, 2024
Hi there Bobb, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear you are overall pleased with the enhanced features of your new device. If you are finding the Galaxy AI features with your camera to not align to your preferences and expectations, we have provided a link to the full device manual. This will help you adjust the settings to help you capture your moments with ease. We have also shared a link to the Samsung Support Team if you would like one on one assistance with your camera or any aspects of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
No more vivid mode.
on February 5, 2024
Posted by: NewYorker
from New York,NY
Expertise:Expert
I pre ordered few weeks ago and got it on January 26th. Wanted to trade in my S22ULTRA . And thankfully I didn't do so. The cameras quality is bad compared to the S23U and S22U . It makes me look pale. The screen colors washed out. Looks dull. Grey.
Even on vivid mode. Seems like they chose for us that vivid mode will look identical to Natural mode without allowing us to really enjoy the colors of vivid on the S24 line.
I returned my S24ultra Today and staying for another year with my S22Ultra.
Hopefully they will make a better display colors for the S25Ultra next year.
Even on vivid mode. Seems like they chose for us that vivid mode will look identical to Natural mode without allowing us to really enjoy the colors of vivid on the S24 line.
I returned my S24ultra Today and staying for another year with my S22Ultra.
Hopefully they will make a better display colors for the S25Ultra next year.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, February 6, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
2
Fix dull screen asap
on February 2, 2024
Posted by: Reese
Expertise:Intermediate
Just bought this phone today, super disappointed in the screens dullness
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, February 5, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
1
Bad screen
on September 24, 2024
Posted by: WaitforS25U
So sad to see how an absolute beauty of phones (like S21-S23 Ultra series) turn so bad in the S24 ultra version. I'm speechless and can't understand what was the reason to make such a bad display. Thankfully I can still return it, but I'm really disappointed as I was looking to upgrade from my S21U which btw, has a much much better display. Seems Samsung is aware of it considering how many comments and feedback they received from customers on this, so hopefully it will be just a one off. As for upgrade I would rather wait for the S25U to see the screen on new version, but for current version, I would just recommend potential buyers to first check the phone in person.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, September 30, 2024
Thanks for sharing your candid review with us. It's our goal to ensure that our customers have the best experience when using our devices. It looks like you reached out regarding the Galaxy S24 Ultra. The Galaxy S24 Ultra is an exceptional device that integrates cutting-edge technology to deliver a superior user experience. One of the key highlights of this device is its utilization of the new Snapdragon 8 Gen 3 for Galaxy, which represents a significant leap forward in terms of processing power and efficiency. With this advanced chipset, graphics are rendered in real-time with ray tracing, resulting in hyper-realistic shadows and reflections that significantly enhance the visual quality of content on the device. Moreover, we have made substantial improvements to the device's thermal management system by nearly doubling the size of the Vapor Chamber. This enhancement is designed to optimize heat dissipation, thereby ensuring that the device maintains optimal performance even during intensive graphical tasks. As a result, users can expect a smooth and seamless graphics experience, whether they are gaming, streaming high-definition content, or engaging in other visually demanding activities on their Galaxy S24 Ultra. Again, we appreciate your feedback and hope to hear more from you in the future. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
THIS PHONE IS A GIMMICK
on February 10, 2024
Posted by: Lance
from North Carolina
I've had my S24 Ultra for about two weeks now. This was a worthless upgrade for me. I upgraded from an S21 Ultra, and my fiancé has the S23 Ultra as well. So, the AI is very limited in what it can do. A lot of what is advertised won't always work, especially when you get creative. Also, as someone who watches a lot of media on my phone, the stuttering is horrible, with Hulu getting the worst of it. Even after uninstalling apps and reinstalling them, the stutter continues. I even tried changing the screen refresh rate from adaptive to standard, and still, no solution. If you're looking for something good, the cameras are great, and that's about it. If you have an S21 Ultra, stay with it because this phone was just an advertising gimmick, which I hate to say because I've always had a Samsung phone, and this is the first upgrade where I'm sincerely disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
3
Response from Samsung USBy Social Commerce, February 12, 2024
Salutations Lance,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at the article titled, "App is crashing or not working on Samsung phone or tablet" when you have some free time to help resolve what you have described to be experiencing with your device, linked below. Without having more information regarding your Galaxy AI features and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest contacting Samsung Support if you would like any further assistance and/or help with troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at the article titled, "App is crashing or not working on Samsung phone or tablet" when you have some free time to help resolve what you have described to be experiencing with your device, linked below. Without having more information regarding your Galaxy AI features and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest contacting Samsung Support if you would like any further assistance and/or help with troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the upgrade
on October 28, 2024
Posted by: Milk
Expertise:Expert
Wanted to upgrade from my S22Ultra and absolutely hated it. The washed out colors were atrocious and their update to fix it still didn't compare to the vivid tones of any previous phone. Got my battery replaced by a third party and I'm very happy with it and will be using it for the foreseeable future.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, October 28, 2024
Thanks for taking the time to share your feedback on the Galaxy S24 Ultra with us. We value your input as we continue to make improvements. The Galaxy S24 Ultra is designed with cutting-edge technology to elevate your experience. One of its standout features is real-time graphics rendering powered by ray tracing. This advanced technology allows for hyper-realistic shadows and reflections, providing a more immersive visual experience, whether you’re gaming or enjoying high-definition videos. Galaxy phone displays aren't just beautiful; they're smart, too. Samsung's adaptive super AMOLED screen optimizes the color range, saturation, and sharpness of the picture depending on what you're watching or doing. Our phones also offer the ability to customize the color settings to match your preferences. We recommend adusting the display setting to fit your personal preference. From Settings, tap Display, and then tap Screen mode. Tap Vivid or Natural. If you choose Vivid, you can adjust the slider to make the display look cooler or warmer. You can also tap Advanced settings to manually adjust the screen's color. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great picture 📸 and videos.
on February 1, 2024
Posted by: Jay1
from Lowell,ma
Expertise:Expert
I got the Samsung Galaxy S24 ultra 5G
I love how it feels in my head so far exactly how I was hoping this is a super excited upgrade 🙌
I love how it feels in my head so far exactly how I was hoping this is a super excited upgrade 🙌
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It's good partly, but
on June 23, 2024
Posted by: Cole
Love the camera, the durability, and the resolution on the phone but I'm going to be honest I really don't like those new security updates that blocked me from being able to download modded games from a third party sorce, telling me that the app is not compatible with my phone but when I download the non modded version, it downloads just fine from Google Play Store, its very upsetting for me
Response from Samsung USBy R&R Team, June 25, 2024
Thank you for reaching out to us, Cole. We always appreciate your feedback. Please keep in mind that sometimes these apps are not compatible with the current Android version. If you have any other feedback or concerns, please reach out to us at Samsung support. -Kelvin
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Written by a customer while visiting Samsung US