Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB S928U Unlocked - Titanium Blue
Average customer rating
4.4 out of 5
4.4
(144 Reviews)
Open Ratings Snapshot
Rating breakdown 144 reviews
5 Stars
108
4 Stars
13
3 Stars
7
2 Stars
8
1 Star
8
87%of customers recommend this product. 
(
85 out of 98
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB S928U Unlocked - Titanium Blue
Customer Rating
5 out of 5
5
Great cell phone
on January 4, 2025
Posted by: MNGR
from Soledad, CA
Verified Purchase:Yes
I got my husband the phone for Christmas, and he’s absolutely thrilled with it! The camera takes stunning photos, and there are so many incredible features to discover. He's still diving into all the amazing options, but so far, he’s loving every minute of it!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Supreme
on January 4, 2025
Posted by: New Mexico Mark
from New Mexico
Expertise:Expert
I've used this S24 Ultra for a year now and just love it. It is very fast and reliable. It never freezes and connects so well with my Samsung tablet, my Samsung watch, my Samsung computer, and my Samsung earbuds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2025
Hello New Mexico Mark, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We couldn't be happier to hear how much you have enjoyed the features and capabilities of your new phone over the past year. We have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Oleophobic Coating Issues
on January 6, 2025
Posted by: Joseph
Verified Purchase:Yes
The screens oleophobic coating has issues which makes finger prints show up very easily.
Response from Samsung USBy R&R Team, January 7, 2025
Hi there Joseph, we appreciate you sharing your experience with your Samsung Galaxy S24 Ultra. We understand how important the ideal viewing experience is to you during usage of your new device. We would be more than happy to help review any options available to you to resolve this matter, and we have provided links to the Samsung Support Team and warranty information for your device. This team of experts can work with you directly to review any options available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing display
on January 7, 2025
Posted by: Victor
Verified Purchase:Yes
I really love the display of this phone, but i think the sound can be better.
Response from Samsung USBy R&R Team, January 8, 2025
Hi Victor, thank you for taking time out of your day to share your perspective on your Samsung Galaxy S24 Ultra with us. We are thrilled to hear how pleased you are with the display of your device, and we would love to help you adjust the audio settings to best align to your preferences. We have provided a link below to help you discover the advanced audio settings. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance, or you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
pretty good but still way too much money
on January 8, 2025
Posted by: speed
from MS
Expertise:Intermediate
Verified Purchase:Yes
nice phone, seem to get better reception than I did on my samsung s21.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 10, 2025
Hi Speed, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are so happy toh ear you can feel the different in functionality every day from your previous device to this new one. We understand that a new device is a substantial investment for some customers, and we would love to help you feel that you have made the perfect choice for yourself every day. We have provided a link to the complete manual for your device to help you discover the full capabilities of your new phone. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Ultra Samsung
on January 9, 2025
Posted by: la super mom
from U.S. A
Expertise:Beginner
I brought this z month ago but I want to know if I can try it for the Ultra Samsung?
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great feature for me
on January 9, 2025
Posted by: Chuck
from Iowa
Expertise:Beginner
This is a good upgrade for my business. And for my personal calls all is well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 10, 2025
Hey there Chuck, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We love hearing how much you have enjoyed your upgraded device, and are finding it useful for both personal and professional needs. We hope you have also had a chance to explore the ways you can use Galaxy AI for both of these needs with features like Live Translate, Note Assist, and Generative Edit. We have provided a link to the complete manual for your device to help you with this discovery, and also to the Samsung Support Team to answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Galaxy yet!
on January 11, 2025
Posted by: Christopher
Verified Purchase:Yes
Love this phone!! Its sleek and the processor is ideal
I would recommend this to a friend!
Written by a customer while visiting Samsung US
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