Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB S928U Unlocked - Titanium Blue
Average customer rating
4.4 out of 5
4.4
(144 Reviews)
Open Ratings Snapshot
Rating breakdown 144 reviews
5 Stars
108
4 Stars
13
3 Stars
7
2 Stars
8
1 Star
8
87%of customers recommend this product. 
(
85 out of 98
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB S928U Unlocked - Titanium Blue
Customer Rating
5 out of 5
5
Trusted brand
on December 26, 2024
Posted by: Corrie
Verified Purchase:Yes
My family trusts Samsung. They work well and have great cameras. There is no disappointment with this one.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Bad camera
on December 26, 2024
Posted by: Akshay
The phone is good, but the camera is really bad. It's not worth the price.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 27, 2024
Hey Akshay, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are pleased to hear you are overall finding the phone useful and good for your daily usage. We understand the changes that have come with Galaxy AI in regards to the phone can be noticable to our customers, and may not perfectly align with your preferences. We have provided a link to the full device manual to help you adjust the settings and capture the best photos and videos possible with your device. We have also s hared a link to the Samsung Support Team to offer additional assistance if you are interested or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New S24 Ultra 256GB
on December 27, 2024
Posted by: Eric P
Expertise:Intermediate
Verified Purchase:Yes
I have been a long-term Samsung customer. I finally decided to upgrade my Note 20 Ultra to a S24 Ultra and i am excited about it. The integrated AI is great, especially the translation. It's all pretty new to me but looking forward to exploring and learning about all this phone can do.
I would recommend this to a friend!
Features
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Quality not to par.
on December 27, 2024
Posted by: Elaine M
from Dallas, TX
Expertise:Intermediate
Verified Purchase:Yes
There is a clear, hole like, spot on my screen when the screen is black /it turns off.
Battery only last 6 hours when I was out taking pictures and the phone is on Airplane mode.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 31, 2024
Hey there Elaine M, we appreciate you sharing your experience with your Samsung Galaxy S24 Ultra with us. We know how important your phone is to you every day, and we would love to help you troubleshoot the battery life to maximize your experience every day. We have provided links to a few articles below to help you with the battery life at your convenience. We have also shared links to the Samsung Support Team and warranty information if the spot you mention on your display is not the camera lens. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S24 ultra
on December 28, 2024
Posted by: ARASHK
from IOWA, United state
Expertise:Intermediate
Verified Purchase:Yes
It is a good and handy phone, I liked the color and size.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They love them
on December 29, 2024
Posted by: Cash
I bought this its the best phone ever i will tell evetyo e about it
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 30, 2024
Hi Cash, thank you for your feedback on your Samsung Galaxy S24 Ultra. We love hearing how much you are enjoying the features and functionality of your new device. We have provided a link to the full device manual to help you further discover the capabilities of your new device. We have also provided a link to the Samsung Support Team to answer any questions and offer assistance to help you maximize your usage of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Messages dont transfer to new phone
on January 2, 2025
Posted by: SamsungUser
from Miami, Florida
Expertise:Intermediate
Verified Purchase:Yes
Wasnt aware that my messages wouldnt be transferred from the old phone to the new phone.
No, I would not recommend this to a friend.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 3, 2025
Hi there SamsungUser, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are happy toh ear you are overall pleased with the features of your new device, although disappointed at the loss of your messages. We have provided a link to the Samsung Support Team if you are interested in any potential options available to restore the messages and resolve this matter. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone!
on January 2, 2025
Posted by: PoppaB
from Alabaster, AL
Expertise:Intermediate
Verified Purchase:Yes
This is the second S24 Ultra I've bought. It works quite well. The camera is amazing!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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