Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB S928U Unlocked - Titanium Blue
Average customer rating
4.4
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
108
4 Stars
13
3 Stars
7
2 Stars
8
1 Star
8
87%of customers recommend this product.
(
85 out of
98)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB S928U Unlocked - Titanium Blue
Customer Rating
5
I'm excited to get the new Samsung s25 Ultra
on December 10, 2024
Posted by: Ricky
Samsung is the Best ever, I'm so happy with Samsung cell phones
Written by a customer while visiting Samsung US
Customer Rating
5
S24 Ultra
on December 15, 2024
Posted by: Robert
Love my samsung galaxy s24 ultra It takes great photos
Written by a customer while visiting Samsung US
Customer Rating
3
One feature worth 2 stars.
on December 18, 2024
Posted by: Anonymous
from Las Vegas
Expertise:Intermediate
Just got this phone about 2 weeks ago. it will take a long time just to get thru all the features and cool things it does. I upgraded from a note 9...so you can imagine how much fun I'm having. I will say one thing tho that I don't like about it that was much better on the note 9. I am talking about the fingerprint sensor. on other phone it was on the back by the camera and flash and your finger was already back there it was super convenient to use your fingerprint to sign into all your apps and other things. it's actually crazy how often I use it. I didn't even realize with the note 9 because it was just there and user friendly. on this one it's on the front and you have to put your finger on just perfect or it won't take it. my other one i could barely touch with side of finger and it would accept it. This is such a major feature for me it's worth losing 2 stars for. otherwise would have been 5 stars.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R Team, December 19, 2024
Hi there Maggiemae1988, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are so happy to hear you are overall pleased with the features of your new device, and understand that a full discovery can take time with the full capabilities. If you are finding the fingerprint reader to not align to your preferences, you have additional options such as facial recognition to unlock your device. We have provided a link to an article to help you troubleshoot the fingerprint reader, and another to the full device manual to help you with all of the settings. We have lastly provided a link to the Samsung Support Team if you have any questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00082563/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00082563/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Chris
from Florida
Expertise:Beginner
Verified Purchase:Yes
It's is awesome , it's the best choice I ever made
Design
4
Written by a customer while visiting Samsung US
Customer Rating
5
Makes the unmanageable, manageable
on December 23, 2024
Posted by: OneLove77
All Samsung products are well worth purchasing. You will not regret it.
Written by a customer while visiting Samsung US
Posted by: Parthi
from Texas
Expertise:Expert
Verified Purchase:Yes
Expected a great camera but not worth the money paid..
Nothing innovative for the price paid and retuning to back to samsung but regretting it
Nothing innovative for the price paid and retuning to back to samsung but regretting it
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
1
Response from Samsung USBy R&R Team, December 26, 2024
Hello Parthi, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We completely understand that brand new devices can take time to learn the enhanced features and capabilities, and that frustration can occur during this process. We have provided links to the full device manual to help you in this discovery, and adjust the settings to align to your preferences. This manual can help you discover the new Galaxy AI features that can enhance your experience with your device every day for a range of tasks. The Samsung Support Team, linked below, can answer any questions you may have about any of your Sasmsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Pepe
Expertise:Intermediate
Verified Purchase:Yes
Very good 👌 👍 camara,and a lot of memory,and it's fast on everything
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: Good
from Ny, US
Expertise:Intermediate
Verified Purchase:Yes
With the most megapixels on a smartphone and AI processing, Galaxy S24 Ultra sets the industry standard for image quality every time you hit the shutter. What's more, the new ProVisual engine recognizes objects — improving color tone, reducing noise and bringing out detail.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US