Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(30,485 Reviews)
Rating breakdown 30,485 reviews
5 Stars
26,098
4 Stars
3,444
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
3
No useful features left, that older versions have
on May 15, 2026
Posted by: Mrkchgr
Not only is it MUCH stupider than older versions, all of the usable features are gone ! Voice to text is just GONE! Hey Google , GONE ! SET a timer by voice , GONE! I've been on hold for a while, and, since this latest update, can barely hear it, in my quiet house! It would be Less than Useless on a jobsite.or outside.
I can't even remember the rest of the useful features, that even the galaxy 9 had, that are just GONE!
A GOOD camera is NOT the most important thing on a phone, yet that's ALL they talk about
I can't even remember the rest of the useful features, that even the galaxy 9 had, that are just GONE!
A GOOD camera is NOT the most important thing on a phone, yet that's ALL they talk about
Response from Samsung USBy R&R Team, May 18, 2026
Hey Mrkchgr, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when you've upgraded to a new device that has been changed from what you have been using for a prolonged period of time. We have provided a link to the complete manual to help you with the features you are seeking such as the ways to set timers, voice to text, and other features available on your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best Samsung phone I've ever had!
on May 15, 2026
Posted by: marysnowhite
[This review was collected as part of a promotion.] My Samsung galaxy s25 ultra, is by far the best phone so far that I've purchased. The size of the screen, the clarity and the speed that this device has ,is amazing. Even coming from the s22 ultra (which is a great phone too), I can see the difference. I have loads of apps and videos and pictures, all working together to make this phone an absolutely necessary tool every day in my life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has never let me down its great!
on May 15, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] This phone literally helps me get smarter with the AI and all the interfaces it has absolutely insane steaming capabilities and does it no problem not to mention the camera is incredible
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung all the time !
on May 15, 2026
Posted by: Jenn0411
[This review was collected as part of a promotion.] I love my samsung galaxy s25 ultra with 512 Gb.
I know have it for over a year and I am still excited.
Just love samsung.
I know have it for over a year and I am still excited.
Just love samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on May 15, 2026
Posted by: greatest
[This review was collected as part of a promotion.] I love my phones will never buy anything else but galaxy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has a great camera
on May 15, 2026
Posted by: klstevens
[This review was collected as part of a promotion.] I love my samsung phone. It takes really good pictures. I use it to stream movies/shows, I use it to control my other samsung products, I use it to play games. I haven't used the galaxy Ai feature so Idk anything about it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever purchased.
on May 15, 2026
Posted by: Boski1013
[This review was collected as part of a promotion.] -25 ultra is my laptop my tablet in my phone all in one only faster
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this device
on May 14, 2026
Posted by: BeAllYuKan
[This review was collected as part of a promotion.] I pre-ordered my s25ultra and I love it. The device looks and feels good.
Value
5
Written by a customer while visiting Samsung US