Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,957 Reviews)
Rating breakdown 28,957 reviews
5 Stars
24,815
4 Stars
3,238
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
3
Upgrade from S10+.Kinda regret it.
on August 17, 2026
Posted by: BigLaw20878
[This review was collected as part of a promotion.] To be honest, I chose the S25 Ultra because I had to upgrade my S10+. I chose this phone mainly because of the camera, the stylus and the fact that it came with several years worth of updates. Out of the box I immediately started noticing issues, especially with the software. The AI features are very helpful and I'm learning a little more as I use it. Unfortunately, this phone doesn't have an SD card slot, but, I knew that going in. Because of the issues I've faced with this device, I may be going with a competitor the next time I'm in the market for a new device. Again, I chose this phone as an upgrade to my old phone, but now, I think my old phone is better in certain areas.
Value
3
Response from Samsung USBy R&R Team, August 19, 2026
Hey BigLaw20878, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand upgrading to a new device can come with a learning curve that can cause frustration as you adjust to the differences from your previous device to your new one. We have provided a link to the complete manual to assist you with the discovery and alignment of your device. We have also provided a link to the Samsung Support Team to assist you further if you have questions about storage expansion, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
The best of the best 👌
on August 17, 2026
Posted by: Carobles
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra 'cause it feels great in my hands – super light, compact, and comfy. Plus, it's a powerhouse when it comes to performance. And I trust Samsung for quality and timely updates. Best phones ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on August 17, 2026
Posted by: Glaxayworker
[This review was collected as part of a promotion.] I choose this phone because I jad a z folder that stop working. Alot of what I do is on my phone. This is great for faxing and dox. If you work off your phone this is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
More features than I know what do do with.
on August 17, 2026
Posted by: JodyJo
[This review was collected as part of a promotion.] I chose the s25 ultra because it was the newest and best model out when I bought it. I have been using Samsung phones ever since the first galaxy s came out at the time of the first I phone and Samsung has always been superior. They have always had a better camera, 200 mp rear facing on my current model. And they have always had a more user friendly interface. My brother and I went to a concert and his I phone didnt have service and his battery was low. I turned on my mobile Hotspot and then turned on my wireless power charging and charged his phone off of mine. He couldn't believe all the features my phone has and was left speechless when he found out Samsungs capabilities. For work whenever a picture needs to be taken of something to be sent to a tech or engineer my boss always has me take the pictures and send them because nobody else in the shops phone csn take pictures with such clarity and such fine detail which is needed when sending pictures of blueprints for machining or of parts thst we need to find to fix machines. I have chosen Samsung for 16 years now and have never been let down. It is especially nice the way it pairs with both of my Samsung TVs for streaming and sharing images. I still have my S23 ultra that will be unlocked so my wife can use it on Verizon because it is still more capable than the newest I phone and many other phones on the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is an exceptional phone.
on August 17, 2026
Posted by: RAYBALLHALL
[This review was collected as part of a promotion.] I chose the S25 ULTRA Samsung Galaxy and have had this state of the art phone for well over a year now, with no reason for an immediate upgrade any time soon. Perhaps in another year or so, I will upgrade but right now this phone does everything I ask, everything that a person would need it to.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great performance and durable
on August 17, 2026
Posted by: Billt4spd
[This review was collected as part of a promotion.] I chose the S25 ultra has suited me very well. I use it for streaming shows on sportscard platforms, photos, videos, games, notes, programming, and on-and-on. I chose this phone because of the performance, camera, and speed it has. Not to mention the pen. I came from the note line after being a member of the S family for years. From the time the purchased the S2, I was hooked. Then with the waterproof S5, and the awesome camera features over the years, just became something I had to have. I'll remind people that (I'm pretty sure) the S5 was the first phone to try at water proofing. I will admit that I soon found out it should not be used to dunk in a lake to show a friend how waterproof it was lol. Regardless, I learned the meaning of water resistant. I got another and only took it in the shower. Obviously, they came a long way now, but I have had almost every iteration. I still miss my S5. My S25 is light years ahead and is amazing. I hardly ever use my computer with this. I plug a usb into my phone if I need to. It does everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra - Powerful and Smart
on August 17, 2026
Posted by: MagicShop
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has proven to be an exceptional device. My selection was based on the need for a versatile tool capable of seamlessly managing daily operations, advanced photography, entertainment, and productivity without compromising performance, a promise it has consistently fulfilled. The display offers a visually stunning experience with vibrant color reproduction and intricate detail, enhancing the immersive quality of all content, from video playback to web browsing. The camera system is particularly noteworthy, consistently producing professional-grade images with remarkable clarity, even in challenging low-light conditions, and its zoom capabilities are truly unparalleled.
Furthermore, the integration of Galaxy AI significantly elevates the user experience, facilitating intelligent photo editing, providing real-time contextual suggestions, and streamlining routine tasks for enhanced intuition and efficiency. The S Pen stands out as another highly valuable feature, proving indispensable for note-taking, rapid sketching, and on-the-go productivity. Additionally, the device exhibits exceptional speed and responsiveness, particularly when engaging in multitasking or gaming. Its premium design imparts a sophisticated, high-end aesthetic, and the extended battery life reliably sustains usage throughout the day without concern. In summary, the Galaxy S25 Ultra represents a powerful, all-encompassing solution, combining outstanding performance, advanced AI functionalit
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very reliable, durable and resilie
on August 17, 2026
Posted by: Clumsy1
[This review was collected as part of a promotion.] I chose to buy a Samsung S series phone again because of the superior quality of their cameras as well as their resilience and durability. I have taken pictures of the moon standing in my yard that i would have to say are NASA level photos. The quality of the cameras is phenominal! I am also a very active individual and I regularly drop or lose my phone. I have left my phone laying in the blazing sun for hours and once it cools back down it is 100% functional. I have lost it outside in a rain storm and after drying it out, again, 100% functional. The Samsung S series phones had to be designed for durability and reliability as mine has never let me down. I would highly recommend anyone with an active lifestyle to get an S series Samsung phone. I will be upgrading soon and am looking forward to seeing what Samsung has in store for my next S series phone.
Value
5
Written by a customer while visiting Samsung US