Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(30,293 Reviews)
Open Ratings Snapshot
Rating breakdown 30,293 reviews
5 Stars
25,932
4 Stars
3,420
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product. 
(
1,139 out of 1,330
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
This is an excellent device
on September 28, 2026
Posted by: SunflowerSweattea
[This review was collected as part of a promotion.] When my S21 Ultra had to finally be replaced due to a broken screen after 4 years, I chose to go with the S25 Ultra. While I was unsure about the change, the new device's features, especially in the camera, immediately eased my fears. I feel more protected on this device as well. I'm still learning all of the new features, and still fumbling around discovering them, but I have never felt more at ease with a new phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is great
on September 28, 2026
Posted by: Bigcheech
[This review was collected as part of a promotion.] Im so glade i chose this phone. Its everything i want in a phone and then some.. all features are outstanding!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Better battery
on September 28, 2026
Posted by: Geokort
[This review was collected as part of a promotion.] I hope to have a better battery because until 12p.m my battery goes less than 50% without do anything just to have the waze...
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung 25 Ultra
on September 28, 2026
Posted by: Sacredly
[This review was collected as part of a promotion.] I absolutely LOVE my Samsung Galaxy S25 Ultra! I’ve been a Samsung girl for years, but this one really feels like it was made for my lifestyle.
I use my phone for EVERYTHING — running my businesses, creating content, taking pictures and videos, keeping up with my family, planning, organizing, shopping, traveling, and probably a hundred other things I’m forgetting. My phone is basically my personal assistant that stays in my hand!
The camera is definitely one of my favorite features. I love being able to capture those random family moments, beautiful scenery when I’m traveling, or content for my businesses and have the pictures come out looking amazing. The screen is gorgeous, everything runs smoothly, and I love having the S Pen right there when I need it.
What I appreciate most is that the S25 Ultra actually keeps up with me. I can have a million things going on at once — because I usually do — and my phone is right there working just as hard as I am.
I didn’t just buy another phone. I bought something I genuinely use every single day to manage my life, my family, my creativity, and my businesses.
Samsung definitely got this one right. My S25 Ultra and I are locked in!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I chose the Samsung S25 Ultra because I love it
on September 28, 2026
Posted by: ManoMania
[This review was collected as part of a promotion.] I chose the Samsung S25 Ultra because I love tge Samsung S line. The camera on the phone is phenomenal and can't wait to upgrade to the newest model.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my phone
on September 28, 2026
Posted by: TheTechGuy
[This review was collected as part of a promotion.] I choose my s25 ultra because of the features and the superb quality that it offers that no other phone in the market can compare to
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy s25 Ultra
on September 28, 2026
Posted by: Juju1bean1
[This review was collected as part of a promotion.] I chose the Galaxy because of how customizable it is and because of the Spen. These phones have never done me wrong and the battery lasts me all day.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great features, but screen problems
on September 28, 2026
Posted by: Nectar17
[This review was collected as part of a promotion.] This phone has had great performance and battery. The display is beautiful and the design feels comfortable to hold. However, the corners of my screen have microscratches. I have always used a screen protector on my phone, however, I was under the impression from online reviews that the screen did not need one on this model. In the 6 months I have owned the phone I have found this to not be true. I have noticed micro scratches in each corner of the screen that I will not be able to get rid of, just from everyday use. This is rather disappointing.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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