Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(24,123 Reviews)
Rating breakdown 24,123 reviews
5 Stars
20,687
4 Stars
2,653
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
This product has great features.
on April 27, 2026
Posted by: TheGifted86er
[This review was collected as part of a promotion.] I enjoy the Galaxy AI feature, it makes the phone easy to use and convenient. I mainly use the phone for everyday items and apps, i love how it pairs to my ecosystem of Samsung devices. I wish it had the privacy screen feature as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything that I need
on April 28, 2026
Posted by: Fredinho10
[This review was collected as part of a promotion.] I love galaxy AI , all the time I used with any question
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
,Privacy....
on April 29, 2026
Posted by: Love to shop 2
SAMSUNG IS KING. Join the privacy team...
The You, Samsung for all an everything inbetween.
Sometimes a company helps more than youll realize....100% true
The You, Samsung for all an everything inbetween.
Sometimes a company helps more than youll realize....100% true
Written by a customer while visiting Samsung US
Customer Rating
1
Awful phone 0
on May 4, 2026
Posted by: Hkmel
from Sacramento california
Expertise:Expert
Phone works against me, not for me. I've never hated a phone so much. Even government free phones are better.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 5, 2026
Hey there Hkmel, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your new device is not meeting your expectations. Without knowing the details of your experience with your device, we have provided links to the complete manual and the Samsung Support Team to help you adjust the settings to align to your usage, discover the capabilities of your device, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Game Booster & Modes
on May 16, 2026
Posted by: Nathanxff
[This review was collected as part of a promotion.] I use my Samsung phone mostly for Free Fire, YouTube, and school stuff. Game Booster actually helps my games feel smoother and I notice less lag when I play for a long time. The battery is pretty good too because I can play without charging every few hours. I also tried some Galaxy AI features and they’re useful for quick searches and editing. Overall I’ve been enjoying this phone a lot and it been 2 years since I had it and it still feels great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simply amazing! Especially with the A.I. integrati
on February 7, 2025
Posted by: BooBooKitty
[This review was collected as part of a promotion.] Everything is on point, using Smart Switch to transfer my data from the Pixel 9 Pro XL was seamless. I'm loving the A.I. integration, especially working with Bixby for multi step abilities when speaking to Galaxy A.I. the cameras are amazing with the new improvements. Overall, I'm very happy with the S25 Ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has some of best feature
on February 7, 2025
Posted by: Panda123
[This review was collected as part of a promotion.] This is good gaming phone. I like to play the Genshin Impact with phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 Ultra First Impressions
on February 7, 2025
Posted by: RachaelH
[This review was collected as part of a promotion.] My first impressions of the S25 Ultra are very positive! One ui 7 is taking some getting used to but I am over all very pleased with the changes especially the new customization options in the widgets. Customization is a huge factor for me when choosing a phone, aside from internal specs, and samsung has never disappointed me. The seamless actions across apps has also improved a lot! Being able to click a link from different app and not being taken to the internet but rather to the suppoted app where I'm already logged in is amazing and I can consume content with ease!
Value
4
Response from Samsung USBy R&R Team, February 7, 2025
Hey there RachaelH, thank you forsharing your experience with your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your new device, and that you are finding the enhanced features of Galaxy AI to be so helpful to you in a seamless usage. We have provided a link to the full device manual to help you with the features that may still seem ellusive. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US