Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(24,052 Reviews)
Rating breakdown 24,052 reviews
5 Stars
20,631
4 Stars
2,646
3 Stars
457
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
2
not worth the price at all
on March 17, 2026
Posted by: Shannon
from Portland OR
Expertise:Intermediate
I got this about a year ago, replacing an older Google pixel, the camera was not much better to be honest. I took photos in the same lighting (multiple lighting) in the same spots, zoomed, night vision etc. Honestly they were very similar in quality. As for the operating system, this felt smooth, but for some reason this phone never adjusted to typos. I dont know how to explain it, but it never properly fixes my typos. Its incredibly frustrating. Its genuinely one of the reasons im trading it in for a different phone. Im tired of constantly having to go back and fix texts, emails, notes etc. Its just not intuitive AT ALL. Aside from that and a couple other things this phone randomly bugs out and nothing on the screen works. I have to lock and unlock it and close whatever app or page I was on and start over. For the price, the INSANE price, this absolutely did not cut it. Was not worth it compared to my old Google pixel. I regretted it almost immediately, and it never grew on me.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, March 18, 2026
Hi Shannon, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to articles to help you maximize your experience with your camera, speed of your device, and apps not operating as intended. We have also shared links to the complete manual and the Samsung Support Team to assist you with different settings like auto correct and any additional frustrations you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a lot of great features
on March 21, 2025
Posted by: USMarine
[This review was collected as part of a promotion.] The seamless actions across all apps along with now brief & audio eraser are great features.
I use my phone for streaming gaming & a lot of other features apps on the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone -1 thing
on March 25, 2025
Posted by: ultraren
[This review was collected as part of a promotion.] It's a great phone very fast.Great camera quality the only things that I feel like they could work on is the talk to text because it NEVER here's what I'm saying correctly like some of the things dont make since of why it would think I'm saying half the stuff I'm saying, and bring back the Bluetooth in the SPen!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever!!!
on July 8, 2025
Posted by: Pa1nK1ll3r77
[This review was collected as part of a promotion.] I upgraded from the S24U, and this phone did not disappoint. I noticed a huge and pleasing difference between the two phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on March 17, 2026
Posted by: Eric368283
[This review was collected as part of a promotion.] It is my second samsung that I acquire high-end I am dan from samsung since its inception I would love to one day have the samsung fold 7
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG DOES IT AGAIN ! GALAXY FOR LIFE!
on March 17, 2026
Posted by: gooniej
[This review was collected as part of a promotion.] Galaxy AI. I use this device for just about everything it features. Streaming, games, work and family stuff are the most I use it for. Great Android device as usual.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on April 18, 2026
Posted by: Adamhart39455
[This review was collected as part of a promotion.] Galaxy AI is a game changer. Especially when using it to text people.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on February 19, 2025
Posted by: Tjk157
[This review was collected as part of a promotion.] This series of S25 ultra has lot of features, very easy to use bot like other big brand name phone 📱. The AI system in the phone is awesome along with lot of other features e.g the security arrangements for phone as well as lighting fast speed. I am enjoying alot. Everything I discover new feature and shock me with the advanced features Samsung introduce in this phone, must buy phone.
Value
5
Written by a customer while visiting Samsung US