Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,967 Reviews)
Rating breakdown 28,967 reviews
5 Stars
24,824
4 Stars
3,239
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
4
This phone is beautiful
on February 16, 2025
Posted by: Evanesces
[This review was collected as part of a promotion.] The new now bar is nice and slick. The AI is fun and useful and the phone is a slick design. Everything about this phone is amazing except for one thing. They got rid of the ability to take pictures using the s pen. That was one of the best things for taking group pictures with the family. Everything else with this phone they improved though and I am still very happy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on February 16, 2025
Posted by: AarJay
I've had this phone one week, and I really like it! My s25 ultra has an excellent display, it's lightweight, takes extremely clear pictures, and for many other reasons! It was well worth upgrading from the s22 ultra!
Written by a customer while visiting Samsung US
Customer Rating
5
Good By Edge and welcome back the Note.
on February 16, 2025
Posted by: LordDyer
[This review was collected as part of a promotion.] I really like the S25 Ultra. With AI, camera upgrade and great features, this phone to me is a big upgrade from the S23 Ultra. I really love how Samsung got rid of the edge screen and returned to the old Note style. To me, the Note phones should have never been taken over by the edge. Thank you for bringing it back!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Audio Eraser is legit
on February 16, 2025
Posted by: OKCSteve
[This review was collected as part of a promotion.] I've had the Samsung S21U, S23U and now the S25U and it's been mostly a worthwhile upgrade each time.
The S25U has better battery than my S24u but they dropped the Bluetooth feature for the Spen, SLIGHTLY smaller form factor while have just a bit larger display.
The AI features are nice as well.
Audio Eraser and sketch to draw are pretty awesome
Audio Eraser and sketch to draw are pretty awesome
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The AI is AMAZING
on February 16, 2025
Posted by: RunnersOnly
[This review was collected as part of a promotion.] The Real Game changer is the integration of AI in the new S25 Ultra. Not only does this phone feel amazing, it operates and transitions amazingly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Going backwards - great.
on February 16, 2025
Posted by: JustKeepYourS22orS5
from Missouri
Expertise:Expert
Why they thought going backwards was the way forward.
Great thought.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, February 19, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you, and wanting to feel that your upgrade has been a true advancement in your experience. Without knowing the specifics of your experience and features you feel are missing, we have provided a link to the full device manual to help you discover the full capabilities and align the settings to your preferences. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung for the win!
on February 16, 2025
Posted by: Crazycarcar12
[This review was collected as part of a promotion.] I have always been a fan of Samsung and their devices. The new s25 just seems to integrate with everything I already use seamlessly. From apps that I usually need to upgrade or wait for an update, are already compatible. To all the Samsung devices I already have and use, and looking forward to the future of what else Samsung has to offer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Minor changes, major difference
on February 16, 2025
Posted by: PCgeek
[This review was collected as part of a promotion.] First off,I traded my s24 ultra for this, and noticed better battery life. I have read any critical reviews saying that the lack of a Bluetooth stylus is a deal breaker, and while I can no longer use my stulus to control the camera, it isn't enough for me to regret my purchase. I use a screen protector on all my phones.. so I can't really comment on the durability without one, but it seems improved over past iterations. Good lock is a much needed software option available for free in Samsung's store for free although i think it should be pre-installed from the factory. Although I'm not advocating for bringing back a headphone jack....bringing back a sd cardslot would be much welcomed because I could effortlessly transfer all my music, files and contacts within 5 seconds....although I must say the smart switch software has been much improved. Overall I'm happy with my phoneand time will tell if Samsung brings back some functions through software updates
Value
5
Written by a customer while visiting Samsung US