Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(24,041 Reviews)
Rating breakdown 24,041 reviews
5 Stars
20,622
4 Stars
2,646
3 Stars
455
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,131 out of
1,318)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
wish it had auto spell corect and prdective tezxt
on January 23, 2026
Posted by: Oscay33
from ill
Verified Purchase:Yes
the fasetest ands most reliable of all tghe galazy s phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 26, 2026
Hey Oscay33, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the usage and capabilities of your device. We have provided a link to the complete manual to help you best align the settings to your preferences, including different keyboard settings. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
10/10
on February 9, 2026
Posted by: Beansprout69
The product has withstood many falls but still retains its rugged dexterity. Love it
Response from Samsung USBy R&R Team, February 9, 2026
Hello there Beansprout69, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying your device, and finding it able to keep up so well with your lifestyle. We have provided links to resources to help you discover all of the amazing capabilities of your device, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Clip
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
The s25u is a powerful phone with decent battery. I tried the flips for a couple years but came back to ultra for better cameras. I wish they would include a bigger battery or removable battery. Like phone a lot. Decided to update during a recent double rewards promotion.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, February 19, 2026
Hi there Clip, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are finding this device to be such a powerhouse of processing and that you are enjoying the camera quality to capture amazing photos and videos. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Excellent model with great features.
on April 9, 2026
Posted by: Texpar
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra feels like the moment Samsung finally decided to stop chasing extremes and instead refine what already worked. It’s still unmistakably an Ultra device — big, premium, powerful — but this year’s model leans into comfort and polish more than brute force. The new rounded titanium frame makes it noticeably easier to hold, and the massive 6.9‑inch AMOLED display remains one of the best you can look at on any phone, with brightness and clarity that make everything from outdoor use to HDR video feel effortless.
Performance is exactly what you’d expect from a flagship running the Snapdragon 8 Elite for Galaxy: fast, cool, and consistent. Apps open instantly, games run smoothly, and Samsung’s extended software support means this phone is built for the long haul. The AI features are a mixed bag — some, like live translation and on‑device summaries, feel genuinely useful, while others come across as novelties you’ll try once and forget. Still, the fact that most of it runs locally gives the phone a sense of speed and privacy that cloud‑dependent AI can’t match.
The camera is excellent!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone, one UI is garbage, not friendly
on April 13, 2026
Posted by: Thadius
[This review was collected as part of a promotion.] As title, fonts and size are a nightmare to change if at all, for those with poor eyes a menace, Samsung ignored pleas for changes for almost 2 years will not be buying again, Samsung spit in users and customers faces. UI vastly inferior to Gemini, erases Google data, done being a customer of such an arrogant ignorant company, good luck winning users back 🤬
Value
1
Response from Samsung USBy R&R Team, April 15, 2026
Hello Thadius, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know that getting a new device can come with a learning curve and cause frustration as you try to align the settings to your needs and preferences. We have provided a link to the complete manual for your device to help you with your exploration and alignment. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
That bezel-less life
on April 19, 2026
Posted by: SnowPrince
[This review was collected as part of a promotion.] Just upgraded to the Galaxy S25 Ultra and I can't stop staring at this screen. Samsung finally hit that 'all-screen' look I’ve wanted for years. The new Gorilla Armor 2 really helps keep the reflections down, so those vivid AMOLED colors pop even more. It feels like you're just holding a floating piece of glass. Truly the king of displays.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone has great features.
on April 19, 2026
Posted by: Raymond
[This review was collected as part of a promotion.] The Galaxy AI is outstanding. It was made my daily life so easy and research has become so so easy. I love this and can just imagine how the next will be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome device
on April 20, 2026
Posted by: Phyzics
[This review was collected as part of a promotion.] I upgraded to the S25 Ultra from the Note 10+ in February and It was definitely worth the upgrade. I wasnt a big fan Ai, but after playing around with Galaxy Ai I must so i have grown to like it a lot and using it more often. I have no complaints about this phone.
Value
5
Written by a customer while visiting Samsung US