Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(23,902 Reviews)
Rating breakdown 23,902 reviews
5 Stars
20,506
4 Stars
2,628
3 Stars
451
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,315)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Gemini features are wonderful
on April 27, 2026
Posted by: KMAS985
[This review was collected as part of a promotion.] This product has great features which i like the most like Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra..Great phone
on April 27, 2026
Posted by: BigDaddyCool
[This review was collected as part of a promotion.] Excellent phone, awesome camera and incredible features...Easily customizable..Comes with flat clear resolution..and the S pen feature is unbelievably fun..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The worst Samsung I've had in some ways.
on April 27, 2026
Posted by: Violinboy
[This review was collected as part of a promotion.] My Samsung s25 Ultra it's just over half a year old and though I like the AI and some other things about it it will not charge with a charger. It's been repaired several times and the charges once and then I'm left with only magnetic charging which then sometimes works and sometimes doesn't. I've had a lot of Samsung phones but this one seriously ill and it looks like from some of the forums and boards that this is a problem that Samsung should address. I'm a little disappointed with this one.. for sure.
Value
2
Response from Samsung USBy R&R Team, April 29, 2026
Hey there Violinboy, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important the ease of charging and reliable charging is to you every day. We have provided a link to an article to help you with the charging of your device. We have also shard a link to the Samsung Support Team and your warranty information if your experience with the charging continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Love the easy to learn the many applications
on April 27, 2026
Posted by: Tony6857
[This review was collected as part of a promotion.] I don't actually use the AI experience on my phone, but I watch others post with AI animation and sounds....love watching those.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's Ultra Nice! A+
on April 27, 2026
Posted by: Jenks7
[This review was collected as part of a promotion.] I went with the new Galaxy S25 Ultra because of my love for the now extinct Glaxay Note series. This phone still gets it! I love all the storage options available. This phone works great with the new Galaxy Al features and runs Gemini great! Battery Life is Outstanding! I really get 2 days from it. And I use my phone for work and with all the 2MFA apps I never have any issues. Must say, this Galaxy S25 Ultra is Awesome!
Best regards,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good choice
on April 27, 2026
Posted by: Engineman
[This review was collected as part of a promotion.] The s25 ultra opionns are easy to use and the Galaxy AI is a good help with searches and accessing systems easily.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has exceeded my expectations!
on April 27, 2026
Posted by: Love2Shop
[This review was collected as part of a promotion.] Loving my new S25 Ultra! Its fast and has tons of storage. I take a lot of pictures (and, I mean, A LOT) so I need a ton of storage and fast processing; obviously Samsung has exceeded that. I also make videos and it's freaking awesome for that. It's fast charging but also has a "sleeping" Do Not Disturb option that prevents the phone from fully charging until the Do Not Disturb time is up (if that makes sense haha)
Anyways, I could go on and on about the top tier quality and awesome features but you won't TRULY understand until you make the decision to get your own. 10/10.
Anyways, I could go on and on about the top tier quality and awesome features but you won't TRULY understand until you make the decision to get your own. 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always dependable
on April 27, 2026
Posted by: Tech2Go
[This review was collected as part of a promotion.] It's always frustrating getting a new phone. No matter good the transfer wizard is. Thankfully Samsung support has oodles of helpful information and set up was easy breezy! I am still getting familiar with the Samsung Galaxy AI capabilities but I love what I am seeing so far! I'm having fun turning my pet into a variety of characters. Yes, I know it can do so much more. I also use the phone for my tech job. Even with the additional apps and processes running, my phone stays cool and never slows down. I've been using a Samsung device for over 10 years. I would never under any circumstances switch to a competitor. Definitely recommend!!
Value
5
Written by a customer while visiting Samsung US