Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(23,956 Reviews)
Rating breakdown 23,956 reviews
5 Stars
20,552
4 Stars
2,634
3 Stars
453
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,129 out of
1,316)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Better changes always come well.
on March 30, 2026
Posted by: Dantexco
[This review was collected as part of a promotion.] It is an excellent product previously had the s22 ultra but now I changed it to the s25 ultra and if you noticed the change regarding belocity battery duration weight, screen colors and resistance, it does not get very hot when used for a long time, the device responds very quickly and improved with if artificial intelligence your options go hand in hand with the user but when it helps a person who does not know another language well has tools that help you understand the other language, I am one of those who used the pen to take photos at a distance, but this time the pen came without that option.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Hoping the next one lives up to your name
on March 30, 2026
Posted by: Stardust
[This review was collected as part of a promotion.] I miss my galaxy S23 ultra honestly. I feel the S24 lags really bad. The S25 doesnt live up to the camera that it usually did. I can honestly say since the S23 the phone has been a disapointment. I have been an avid Samsung Galaxy customer since the 4th edition. The last two versions of the phone, if I am to be transparent because I am loyal, have actually had me consider looking into another android. We shall see the next version that is to follow. Fingers crossed
Value
2
Response from Samsung USBy R&R Team, April 6, 2026
Hi Stardust, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the camera features and settings available on your device to help you capture the best possible photos and videos with your device. We have also shared a olink to the complete manual for your device to help you with all of the features available on your device like Galaxy AI, and adjust the settings to align to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone have great features and I like it.
on March 30, 2026
Posted by: Kishore
[This review was collected as part of a promotion.] The Samsung Galaxy S25 is a powerhouse that manages to feel incredibly refined. If you're looking for a balance of top-tier performance and a sleek, manageable design, this is easily one of the best options on the market right now.
Design & Build
Samsung has stuck with its signature "floating camera" look, but the refined edges make it feel even more premium in the hand. It’s remarkably light and thin, making it a dream for one-handed use compared to the larger "Ultra" models.
Display
The Dynamic AMOLED 2X panel remains the gold standard.
Brightness: Peak brightness has seen a significant boost, making it perfectly legible even under direct midday sun.
Fluidity: The 120Hz adaptive refresh rate is buttery smooth, whether you're scrolling through technical documentation or high-res galleries.
Performance & Battery
Driven by the latest chipset, the S25 handles multitasking without breaking a sweat.
Efficiency: Thermal management is noticeably improved; the phone stays cool even during intensive tasks or long video calls.
Battery Life: Despite its compact size, the battery optimization easily gets you through a full day of heavy use.
Camera System
While it doesn’t have the massive zoom of the Ultra, the triple-lens setup is excellent for daily captures.
Processing: Samsung has dialed back the over-saturation, leading to more natural skin tones and realistic colors.
Low Light: Nightography mode is faster and sharper, capturing impressive detail in dim environments.
Design & Build
Samsung has stuck with its signature "floating camera" look, but the refined edges make it feel even more premium in the hand. It’s remarkably light and thin, making it a dream for one-handed use compared to the larger "Ultra" models.
Display
The Dynamic AMOLED 2X panel remains the gold standard.
Brightness: Peak brightness has seen a significant boost, making it perfectly legible even under direct midday sun.
Fluidity: The 120Hz adaptive refresh rate is buttery smooth, whether you're scrolling through technical documentation or high-res galleries.
Performance & Battery
Driven by the latest chipset, the S25 handles multitasking without breaking a sweat.
Efficiency: Thermal management is noticeably improved; the phone stays cool even during intensive tasks or long video calls.
Battery Life: Despite its compact size, the battery optimization easily gets you through a full day of heavy use.
Camera System
While it doesn’t have the massive zoom of the Ultra, the triple-lens setup is excellent for daily captures.
Processing: Samsung has dialed back the over-saturation, leading to more natural skin tones and realistic colors.
Low Light: Nightography mode is faster and sharper, capturing impressive detail in dim environments.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is on a whole nother level!
on March 30, 2026
Posted by: Gr8GalaxyFan
[This review was collected as part of a promotion.] I mainly use my phone for everyday purposes however my most favorite feature is the camera 200x zoom i can take pictures of the moon as if I'm right next to it. With AI assisted telephoto astrophoto this camera has it all. I will not get any other phone than the galaxy ultra any gen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the pen
on March 30, 2026
Posted by: ZsPhone
[This review was collected as part of a promotion.] I love the Galaxy Note phones. This is at least my third or fourth one, the pen is my favorite tool. I feel the phone is easy to migrate around and utilize all the tools that are available on the phone. The phone itself is a great size and has the ability to increase the graphics. The added ability to change the font is fun as well. I've recently started using AI and various AI tools from my phone which has also been beneficial and helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and dependable.
on March 30, 2026
Posted by: Spaz7338
[This review was collected as part of a promotion.] It's great for gaming I'm gaming everyday. Just a great all around phone best one i every had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung Galaxy S25 Ultra. I've been a f
on March 30, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] AI is crazy—I love it!I love my Samsung Galaxy S25 Ultra. I've been a fan of Samsung phones for a long time—I wouldn't trade them for any other brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The S25 ultra
on March 30, 2026
Posted by: Pbrme1981
[This review was collected as part of a promotion.] I use it for work and fun. It gets glitches and slows down every so often. Won't allow me to upload certain saved docs. Some things and settings I have just dissappear. The pen is difficult to use without a tutorial. Identity safe settings should be easier to find out about.
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hi there Pbrme1981, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you troubleshoot the experiences you mention causing frustration. We have provided links to articles to help you adjust the refresh rate for faster download speeds, and another to help you when your device is glitching. We have also provided a link to the complete manual for your device to help you with the settings you feel may be eluding you. We have lastly provided a link to the Samsung Support Team to assist you with the setting changes you mention experiencing, and answer any additional questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US