Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(29,013 Reviews)
Rating breakdown 29,013 reviews
5 Stars
24,861
4 Stars
3,245
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
2
Minor Improvements but downgrades on s-pen
on April 25, 2025
Posted by: midnight
Expertise:Expert
I have been a long time samsung user and have used these devices since 2012. I upgraded to this device after I had a crack on my s22 ultra (which has been a great phone). This device is a minor improvement from my s22 ultra but the biggest concern I have is that if you are paying a premium price for a premium phone, it should have all the bells and whistles. The downgrade on the s-pen has been a huge disappointment. Core features shouldn't be removed. This may be my last samsung device with the way this company is 'innovating'. Even if they give a bluetooth s-pen option for this device, I bet they would charge customers for it for something that was stock and standard before.
Features
1
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, April 28, 2025
Hello Midnight, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device has changed the usage of the features you love. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the full device manual to help you explore the hand gestures and voice commands you can use with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Work good 👍 👌 😊✨️ 🦄 👍 👌 😊✨️ 🦄👍 👌 😊✨️ 🦄
on April 25, 2025
Posted by: Old3
Amazing product 👌 👏 ✨️ 🙌 ❤️ 👍 👌 😊✨️ 🦄👍 👌 😊✨️ 🦄👍 👌 😊✨️ 🦄
Response from Samsung USBy R&R Team, April 30, 2025
Hi Old3, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are finding this device to be so amazing and how well it works for your needs. We hope you have found the opportunity to explore the features of Galaxy AI, and we have provided a link to the full device manual to help you explore at your convenience. We have also provided a link to the Samsung Support Team if any questions arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Solid Phone for S22 Users and Older
on April 24, 2025
Posted by: brandnewbie
from USA
Expertise:Intermediate
This phone is generally better than the S22U I upgraded from, in basically every way, except the S Pen which is only an issue for photography; I used that function for taking 10x+ zoom photos, which I don't do often but is useful for taking photos of birds and animals which I like to do. With that one complaint out of the way, this is a very fast phone, and it is very customizable, while not overloading you with options, and giving useful tools to navigate the settings (highlighting the relevant setting to effect an apps function is SO helpful). The new notifications menu is great, and the "Now Bar" is actually more useful than a dynamic island because it's at the bottom of the screen. The screen is also noticeably better, but the main way that's appreciable is I don't have to hide my phone from direct sunlight in order to use the screen which is fantastic but a lack of friction isn't as obvious as a new menu screen. I also notice the battery life is better, probably 20% improvement on the S22U new, and closer to 50% more battery now, comparing the old S22U to the new S25U.
I will say I use Google services almost exclusively, Chrome for browsing, Drive and its suite for productivity, YT and YT music for entertainment and the new Samsung UI fits it quite well at least in terms of home screen aesthetics.
1 feature I wish Samsung added is customization to widget stacks swiping (mine swipe horizontally and I want to stack them to vertically). And it'd be nice to lock app permissions/removal within the native settings/app preferences & perms rather than having to set up Knox (if that can even lock certain perms without biometrics, IDK haven't set it up).
One more thing, the Tab Ultra line needs the keyboard to have a slight tilt to it, so you can fit a battery and BT in it, to give the keyboard the ability to extend the tabs battery life, and also allowing you to use the keyboard undocked, which turns it into a mobile desktop type unit, if I got bt speakers with stereo capabilities, it's theater-esque, or even just with good headphones for single person use.
I will say I use Google services almost exclusively, Chrome for browsing, Drive and its suite for productivity, YT and YT music for entertainment and the new Samsung UI fits it quite well at least in terms of home screen aesthetics.
1 feature I wish Samsung added is customization to widget stacks swiping (mine swipe horizontally and I want to stack them to vertically). And it'd be nice to lock app permissions/removal within the native settings/app preferences & perms rather than having to set up Knox (if that can even lock certain perms without biometrics, IDK haven't set it up).
One more thing, the Tab Ultra line needs the keyboard to have a slight tilt to it, so you can fit a battery and BT in it, to give the keyboard the ability to extend the tabs battery life, and also allowing you to use the keyboard undocked, which turns it into a mobile desktop type unit, if I got bt speakers with stereo capabilities, it's theater-esque, or even just with good headphones for single person use.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, April 29, 2025
Hi there Brandnewbie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have found so many features you love using every day with your device including the enhanced features of Galaxy AI. We have provided a link to the full device manual that has information about the hand gestures and voice commands you can use with the camera of your device for remote usage. We have also shared a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Stylus downgrade (no camera trigger)
on April 24, 2025
Posted by: snoozer
from Uk
Expertise:Expert
Was disappointed when after getting this phone I find the stylus no longer triggers the camera!! the feature that made taking pictures much easier in a natural standing way is now gone!!! Can someone let Samsung know it was a bad idea to remove the camera trigger button on the stylus! a watch or ring is not a good substitute for that feature. Will return this phone and get the S24 Ultra instead,
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, April 25, 2025
Hey Snoozer, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific functionality of your device is to you, and we would love to help you discover additional means to accomplish your needs. We have provided a linkto the full device manual that also highlights the hand gestures and voice commands you can use with your camera to capture the photos you are seeking. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
NOT GOOD
on April 24, 2025
Posted by: Niks
from National Harbor, MD
Expertise:Expert
This review is for a Samsung Galaxy S25 Ultra
My last phone with the Samsung Galaxy S10. I love that phone but I dropped it and cracked the screen & instead of fixing the phone I bought this phone and I am not happy. I live in a condo on the 2nd floor, of 7 floors. I get a lot of drop calls. The dictation does not work as well as my last phone. My biggest issue is the voice command. I have to unlock my phone in order to get a response. And usually when I lock my phone I have to ask google the same question over. On my samsung galaxy S10, my former phone I was able to say, hey, google, turn the AC to 75 degrees and it would do it. But the samsung galaxy s25, It says, you have to unlock your phone, which is a great inconvenience, because a lot of times I'm half sleep and I have to find my phone. My Samsung Galaxy S10 worked a lot better. It answer almost all commands.
It's capability was just better.
My last phone with the Samsung Galaxy S10. I love that phone but I dropped it and cracked the screen & instead of fixing the phone I bought this phone and I am not happy. I live in a condo on the 2nd floor, of 7 floors. I get a lot of drop calls. The dictation does not work as well as my last phone. My biggest issue is the voice command. I have to unlock my phone in order to get a response. And usually when I lock my phone I have to ask google the same question over. On my samsung galaxy S10, my former phone I was able to say, hey, google, turn the AC to 75 degrees and it would do it. But the samsung galaxy s25, It says, you have to unlock your phone, which is a great inconvenience, because a lot of times I'm half sleep and I have to find my phone. My Samsung Galaxy S10 worked a lot better. It answer almost all commands.
It's capability was just better.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
1
Response from Samsung USBy R&R Team, April 25, 2025
Hi Niks, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations, and you are attempting to align the settings to your preferences. We have provided links to the full device manual and the Samsung Support Team to help you with the exploration and adjustment to your device. They can also help you troubleshoot the voice to text accuracy. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
3
Probs already!
on April 24, 2025
Posted by: Jani
I just got this phone and its freezing up and doing other wacky this!
Response from Samsung USBy R&R Team, April 25, 2025
Hey Jani, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We understand how frustrating it is to have the usage of your new device interrupted by freezing, and we would love to assist you. We have provided a link below to a troubleshooting guide for your convenience. We have also provided a link to the Samsung Support Team to offer one on one assistance for the additional matters you mention. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Better to skip this generation.
on April 23, 2025
Posted by: Disappointed Customer
from Florida
Expertise:Expert
Bought 30th of January. This phone lacks and I feel i got ripped off. Camera WAS good and now I'm doing warranty because it no longer works. Pen was a huge disappointment. It's fast but that's it. UI is terrible and seems more difficult than what it needs to be. AI isn't worth losing a 24 ultra.
Features
1
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, April 24, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations and operating as intended. We would love to help you best align the settings of your device to your preferences, enjoy the usage of your device, and resolve any frustrations. We hope you have been able to resolve the matter with your camera, we have provided a link to an article about the redesigned S Pen features, and another link to the full device manual that highlights the hand gestures and voice commands you can use as well as other features. Lastly, we have provided a link to the Samsung Support Team to help offer any additional assistance you require or desire. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on April 23, 2025
Posted by: Moooo
from Dayton OH
Expertise:Expert
Much faster faster and faster and faster can this phone go faster
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, April 24, 2025
Hi there Moooo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you have been so amazed by the speed of this device. We have provided links to a few resources to help you further discover the amazing featureof your phone icluding Galaxy AI, and answer any questions that may come up as you continue your exploration. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US