Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(29,013 Reviews)
Open Ratings Snapshot
Rating breakdown 29,013 reviews
5 Stars
24,861
4 Stars
3,245
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product. 
(
1,137 out of 1,326
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Great phone
on May 20, 2025
Posted by: BLITZ
Expertise:Intermediate
GREAT. PHONE. GREAT. 📷 GREAT. SCREEN
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey Blitz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the features of your phone including the camera and enhanced display quality. We have provided a link to the full device manual to help you with the additional features like Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
not FLIP, hard on pants and shirt pockets
on May 19, 2025
Posted by: pplapeu
Expertise:Expert
Not a FLIP Z.... serious wiggle and dance to get it out of my pants!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 20, 2025
Hi there Pplapeu, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand that the larger display size can be amazing for your viewing and gaming, but also can take some adjustment when carrying it throughout the day. We hope you are loving the enhanced features, and finding so many uses for them every day. Please, reach out to us again any time with questions or additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't buy it
on May 19, 2025
Posted by: DDelk
from Chicago
Expertise:Intermediate
This phone sucks I shouldn't have upgraded. Sometimes I can't press buttons on the screen, the front Camara puts a filter on my selfies that I have yet to figure out how to remove it, my whole home screen that shows the time and temperature just disappeared way to many glitches
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 19, 2025
Hi DDelk, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations. We have provided a link to an article to help you with the camera settings and features of your device. We have also shared links to the full device manual to help you with additional settings, and to the Samsung Support Team to help resolve the frustration with the software changes. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice big screen
on May 18, 2025
Posted by: TravelinJavelin
I'm super happy with my S25.. Nice & big to watch movies on my Semi
Response from Samsung USBy R&R Team, May 19, 2025
Hi there TravelinJavelin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the usage of your new device, and are loving the larger display size to watch all of your favorite movies. We hope you'll reach out to us again any time in the future if you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good, but not ULTRA
on May 17, 2025
Posted by: Vish
Expertise:Expert
Everything's good except the bluetooth spen. HUGE DISSAPOINTMENT, I used that too often in s24 ultra
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 19, 2025
Hi there Vish, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the enhanced capabilities of your device. We understand how important specific features of your accessories are including the S Pen. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also shared a link to the full device manual that will highlight the hand gestures and voice commands you can also use with your camera. We have lastly, provided a link to the Samsung Support Team to offer additional assistance or answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great tools
on May 17, 2025
Posted by: CJthemagicman
from Omaha, NE
Expertise:Intermediate
Great service and more cool is the number is Great too
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2025
Hey CJthemagicman, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are enjoying the usage of your new phone. We have shared links to resources to help you discover additional features, integrate them in to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Looks great
on May 16, 2025
Posted by: Jay K
from california
Expertise:Intermediate
Finally received and unboxed the S25 Ultra grey. It seems slighter lighter and thinner than I thought. Not that big. Love it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 16, 2025
Hi Jay K, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the inital usage and experience with your device, and that it is surpassing your expectations. We have provided resources to help you further explore your device, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolutely amazing!
on May 15, 2025
Posted by: XthHaseoX
from Houston, Texas
Expertise:Expert
Absolutely flawless. There is an issue with the TTS on the One UI 7.0 update, though.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 15, 2025
Hey XthHaseoX, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the features and capabilities of your phone. We have provided a link to the Samsung Support Team to assist you with the TTS matter you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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