Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(23,977 Reviews)
Rating breakdown 23,977 reviews
5 Stars
20,569
4 Stars
2,637
3 Stars
453
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,131 out of
1,318)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Great phone
on March 30, 2026
Posted by: Jenny23
[This review was collected as part of a promotion.] I absolutely love my Galaxy S25. The battery life is excellent, I play a lot of games on my phone and it never crashes on me. The processing speed it great too, never had any issues with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 30, 2026
Posted by: Jon232323
[This review was collected as part of a promotion.] Galaxy AI is incredibly helpful! The live translation feature has made international calls seamless, and the photo editing suggestions are fantastic. It genuinely makes my daily tasks easier and more efficient. The best new addition to the phone. I use my phone to watch movies and TV shows on the go. The note app is great for taking notes at work really love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device,
on March 30, 2026
Posted by: JayC16
[This review was collected as part of a promotion.] Device works great, gives me real time information and response to touch. Great camera and overall love the compatibility of the phone with my day to day life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Yes this product is verry good
on March 30, 2026
Posted by: Cornely
[This review was collected as part of a promotion.] Galaxy samsumg s 25 ultra is goog for me evrey day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I've been using Galaxy since the note 8 I love my
on March 30, 2026
Posted by: Dclownin
[This review was collected as part of a promotion.] I try to use my s25 note to its full potential instead having cracked everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Could have been amazing
on March 30, 2026
Posted by: Tprince5
[This review was collected as part of a promotion.] Could have been an amazing phone if not for the camera auto focus issue. If I turn off the setting that uses the little flower icon it becomes usable again until it tries to engage the telephoto lens than starts to rapidly go on and out of focus and make a buzzing sound. Battery life is still decent after a year, though it's starting to show signs of shortening. Luckily the fat charging is great, so if I need a top off now a days it only takes 10 minutes.
Galaxy AI is sometimes useful, but I don't really use it alot and since implementing some of these features when I try to ask the assitant to do something while on the car she gets confused and can't do it. Sometimes she says she can't send messages yet, other times she just doesn't understand that when I name a place in google maps it means I want directions.
Value
3
Response from Samsung USBy R&R Team, April 1, 2026
Hello Tprince5, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how distracting it can be when your device is not operating as intended or expected. We have provided a link to an article to help you with the times you mention the focus not working with your camera. We have also shared a link to the Samsung Support Team who can assist you in those instances you mention Galaxy AI not doing tasks as expected when asked, and assist you with any additional questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Perfect ADHD "Second Brain" & Gaming Hub
on March 30, 2026
Posted by: WolfpackWarriors
[This review was collected as part of a promotion.] As someone with ADHD, my Galaxy S25 Ultra is more than just a phone—it’s how I stay organized. The Galaxy AI features, combined with Bixby and Modes/Routines, are lifesavers for my daily focus. I have routines set for everything from gaming to my sleep cycle. The integration with my Galaxy Watch and Galaxy Buds is seamless; I can control my entire house through SmartThings right from my wrist or phone. Whether I’m taking high-quality everyday photos, texting, or managing my YouTube channel, the hardware and software work together perfectly. It’s the only ecosystem that actually keeps up with my brain and my hobbies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on March 30, 2026
Posted by: KDNDcola
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is seriously impressive—especially with Galaxy AI. The AI features actually feel useful, not gimmicky. From real-time text assistance to smart photo editing and call summaries, everything is seamless and intuitive. It genuinely makes everyday tasks faster and easier. Combined with the top-tier camera, smooth performance, and premium design, this phone feels like a true step into the future
Value
5
Written by a customer while visiting Samsung US