Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(29,606 Reviews)
Rating breakdown 29,606 reviews
5 Stars
25,359
4 Stars
3,326
3 Stars
574
2 Stars
162
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Great under heavy abuse
on August 11, 2025
Posted by: sKyH1Gaming
[This review was collected as part of a promotion.] Even after many drops, spills, and more, this phone has held up very well. Even with all this abuse my phone is able to handle heavy computational tasks, like Galaxy AI. So far I have been extremely pleased with things like the picture quality and screen technology. The speakers are not as good as using a Bluetooth device, but it is great for putting on background noise while doing something.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone yet
on August 11, 2025
Posted by: RobertT
[This review was collected as part of a promotion.] This phone does has been everything I've wanted in a phone. Huge high resolution screen, camera that takes amazing photos in every situation, relatively light weight, and large storage capacity so I'm not worrying about running out of space after taking long hig quality videos. Galaxy AI has been an extremely helpful tool as well for my daily tasks. After a several months use, my only gripe is the battery life has seemed to drain faster than when I first got it, possibly due to using it for new games and apps that take more battery life. Overall the best phone I've ever had.! I came from a Galaxy Fold 6, which was also great but ended up being too heavy, and I found myself not using the inner large screen too much.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI is very useful
on August 11, 2025
Posted by: Blazin
[This review was collected as part of a promotion.] Galaxy ai has been very useful from finding a song to looking something up. Circle to search has been my most used feature and it has never failed me. It's super easy to use and gives all the necessary information needed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Compatibility
on August 11, 2025
Posted by: antony
[This review was collected as part of a promotion.] I love my s25 its an upgrade to a s21. I love the compatibility, fast and phone storage is what I need.
'Galaxy AI'
'Galaxy AI'
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I was exspecting better performance .
on August 10, 2025
Posted by: Katkit
[This review was collected as part of a promotion.] I upgraded from s22 ultra. The performance over all was not much of a difference. The new AI features were very useful.
Value
3
Response from Samsung USBy R&R Team, August 11, 2025
Hi there Katkit, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your have a new device that is not meeting your expectations. We have provided links to resources to help you maximize your experience, and answer any questions you may have about the different options for enhanced performance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible photos and video quality!
on August 10, 2025
Posted by: Galaxy2025Ultra
[This review was collected as part of a promotion.] The S25 Ultra video quality is truly impressive. I'm able to take professional level recordings, zoom in, playback with slow-motion, save my favorite portions as individual snip its; the AI makes it so much more intuitive and easy but the high quality at the start is the key.
The screen is large and streaming, and finding new games to enjoy is fun, plus I enjoy drawing with the Spen.
The screen is large and streaming, and finding new games to enjoy is fun, plus I enjoy drawing with the Spen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the ai feature
on August 10, 2025
Posted by: DaxelFake
[This review was collected as part of a promotion.] Galaxy AI is probably the best tool on samsung, when i started to use it, i cant do anything without it, the best mod EVER
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on August 10, 2025
Posted by: Msnotas2u
[This review was collected as part of a promotion.] It has been a while since my S9 plus, which by the way I wish it had more memory and a better battery, because it was a great phone. Then I got rhe new Galaxy S25 Ultra. Sleek, fast, great memory as well as a great battery life, not to mention the new Galaxy AI, which can help you find things faster, and more accurate, write emails or even help you with your resume. I am delighted with my new S25 Ultra.
Thank you Samsung!!!
Thank you Samsung!!!
Value
5
Written by a customer while visiting Samsung US