Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(29,641 Reviews)
Rating breakdown 29,641 reviews
5 Stars
25,388
4 Stars
3,330
3 Stars
575
2 Stars
163
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5
Best brand by far
on September 19, 2025
Posted by: SleepyG
[This review was collected as part of a promotion.] I've been using samsung phones for a very long time.Always found them to be very user friendly with a lot more features that become everyday essentials and usefulness. Now, with the s twenty five ultra, the AI option it's like having the entire encyclopedia britannica in my hands, i'm able to use the AI as a resource tool. But also, as a research tool, particularly when writing my short stories or my short poems. Their durability have become more and more beneficial. Can't imagine going a day without my phone. Great tool. Perhaps in the future, it will create a version that even works with remote areas such as the songrey de crystal mountains through automatic satellite link, this way, always connected
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Impressive smart phone
on September 19, 2025
Posted by: MORENO
[This review was collected as part of a promotion.] I love the Galaxy AI which I take max advantage of it, The camera is one of my favorites tools for my personal use and job related work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Everything
on September 19, 2025
Posted by: Shockwow
[This review was collected as part of a promotion.] I always upgrade my Galaxy S ultras. I Specifically buy it for the Amazing Camera and Quality of the pictures. My children are in all types of sports and being able to capture every moment with HD quality is priceless. Now having Galaxy AI generating said pics and videos takes it to another level. 6 Stars
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera quality
on September 19, 2025
Posted by: Ashpashlie
[This review was collected as part of a promotion.] Using galaxy Ai makes it easier for Google searches. I use my galaxy every day from my banking app, work business, as well as streaming my favorite movie apps like Netflix. It helps me in my day to day ordering food pickup for those busy lunch hours. As well as my favorite activity shopping.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
flat screen ftw
on September 19, 2025
Posted by: glassman212
[This review was collected as part of a promotion.] best phone ever, now with flat screen, no more round edges! i can finally use glass screen protectors!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with the most beautiful look.
on September 19, 2025
Posted by: Misfitmatt8
[This review was collected as part of a promotion.] It is almost the 17th. I have seen no effort from you to pay what you owe. I told you that money was tight because of the transition of jobs. This is why I wanted you of the account, not for some petty revenge.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Speed and battery not the best
on September 19, 2025
Posted by: Redman30
[This review was collected as part of a promotion.] As mentioned in the title, the speed and battery of the phone is not the best. Fast battery drain and the cost of the phone could've been better. Especially with removing some features like removing bt from the pen and next year charging for Ai features
Value
1
Response from Samsung USBy R&R Team, September 19, 2025
Hi there Redman30, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when you have a new device that is not operating as expected or intended. We have provided links to resources to help you maximize the speed and battery life of your device at your convenience. We have also provided a link to an article to help you discover the way the usage and features of your S Pen have been redesigned and integrate them in to your usage. Lastly, we have provided a link to the Samsung Support Team if your experiences continue with your phone, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 19, 2025
Posted by: Heatmaster
[This review was collected as part of a promotion.] I love how the phone has such a long battery life. It is amazing how fast it runs and i love how even with constant use the battery life persists for the whole day. I also love the s pen it makes me think of using a ds in a way so it's very nostalgic for me.
Value
5
Written by a customer while visiting Samsung US