Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(28,970 Reviews)
Rating breakdown 28,970 reviews
5 Stars
24,827
4 Stars
3,239
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
3
A Couple Issues
on August 10, 2026
Posted by: LalaRed
[This review was collected as part of a promotion.] So phone seems to get hot also digitizer goes out far to easy needs to be sturdier then that.
Value
3
Response from Samsung USBy R&R Team, August 13, 2026
Hi LalaRed, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not functioning as intended or expected. We have provided a link to an article to help you with the temperature of your device. We have also provided a link to the Samsung Support Team to assist you further if this matter continues or you have questions about any additional capabilities of your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love how easy it is to navigate & understand
on August 10, 2026
Posted by: Dragonsnaps
[This review was collected as part of a promotion.] I chose this because of how easy it is to navigate and use the options that I need. I love the stylus option for fine tuning things. Would definitely continue to stay with this series and my husband agrees as he as one as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best smartphone I ever had.
on August 10, 2026
Posted by: GalaxyFanForEver
[This review was collected as part of a promotion.] I chose Galaxy S25 Ultra because I wanted a phone that is closer to the Note line. I had multiple versions of the Note, which I loved. S25 Ultra exceeded my expectations. I am a power user and never felt any sluggishness. The phone is very snappy and smooth.
I use the phone for work, banking, payments, listening music, streaming videos and movies, for taking pictures and a vast variety of productivity tasks. The phone helps me to be organized and enables me to take care of daily tasks regardless of where I am.
The screen is crispy. I don't remember experiencing any glare. Colors are very vibrant. Images look quite natural.
Battery life is excellent for someone who is on the phone all the time.
Overall, I am very happy with my Galaxy S25 Ultra so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Regarding the battery issue
on August 10, 2026
Posted by: Evilsnob
[This review was collected as part of a promotion.] Everything about the S25 Ultra is top-tier-the screen, performance, and camera are all excellent. However, I'm disappointed with the battery life, which drains quicker than expected. Also, the slight curve on the back feels a bit awkward in the hand. Great phone overall, but it has a couple of ergonomic and battery drawbacks. And also my Back of Phone Looks puffy battery
Value
3
Response from Samsung USBy R&R Team, August 13, 2026
Hi there Evilsnob, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are happy with the features and capabilities of your device. We have provided links to resources to help you with the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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X
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Device Overall
on August 10, 2026
Posted by: Mullet
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra. It is a great device that performs well in every situation so far. I work in the heat 100⁰F+ every day and I haven't noticed any side effects as of yet. Been my phone since it released and I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love samsung phone
on August 10, 2026
Posted by: Paptru19
[This review was collected as part of a promotion.] I chose Samsung because my husband owns all their products, which turned out to be a great decision. The camera on the Galaxy is excellent—you can take super close-up shots! My only complaint is that I miss the Bluetooth functionality on the S Pen, which was available in previous models (like 2023 and 2024). Taking photos remotely with the stylus was really useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Why is this my favorite, compared to other devices
on August 10, 2026
Posted by: Harshh
[This review was collected as part of a promotion.] I am using S25 ultra, My phone is a device which has features, I need, I chose device over every other devices available in the market. because, I was a big fan of S24 ultra, I always buy one and use but I was using Z flip 5 at that time. I have waited until I got bore of that device, Then I chose I chose S25 ultra and bought this one, which was one of best suggestions I took and Gave by my mom
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the galaxy s25 ultra
on August 10, 2026
Posted by: Samsungbest
[This review was collected as part of a promotion.] I chose the S25 Ultra after reading reviews and it lives up to the hype. Camera takes great pictures,
Value
5
Written by a customer while visiting Samsung US