Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(29,590 Reviews)
Open Ratings Snapshot
Rating breakdown 29,590 reviews
5 Stars
25,346
4 Stars
3,324
3 Stars
574
2 Stars
161
1 Star
185
86%of customers recommend this product. 
(
1,137 out of 1,326
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Memories
on February 11, 2026
Posted by: James J H P
Expertise:Intermediate
I love your phone it's so good it makes me want to Samsung CEO reminds me of the first Samsung I had a long time ago and sister Goodman old reminds me of the first Samsung I had a long time ago this is a good old memories
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 13, 2026
Hi there James J H P, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love the usage of your new device, and that its helping you create new memories to love. We have provided a link to the Samsung Support Team for your convenience if any questions arise during your usage of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung s25ultra
on February 11, 2026
Posted by: Anonymous
from West Virginia
Expertise:Expert
Verified Purchase:Yes
Very nice phone plenty of features, i like the magic erase feature and the ai
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hi there Jeffery Bledsoe, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are pleased with the quality of your device, and enjoying the enhanced features of your camera. Please, don't hesitate to reach out to us again in the future if you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible
on February 11, 2026
Posted by: Lish
from Des Moines, IA
Expertise:Expert
Verified Purchase:Yes
The camera is horrible. The battery life is even worse. It was slow and lagged!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 11, 2026
Hey Lish, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations in functionality. We have provided links to articles to help you with the different camera features of your device for the best possible photos and videos, and to help you maximize the battery life of your device. We have also shared a link to the Samsung Support to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wonderful phone
on February 10, 2026
Posted by: Gbarnes
from Nashville TN
Expertise:Expert
Verified Purchase:Yes
I love this phone! It works great and I love the stylus
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi there Gbarnes, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love this new phone, and that you are loving the usage of the accessories like the S Pen as well. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Phone's fine, software intrusive.
on February 9, 2026
Posted by: George
Verified Purchase:Yes
Hate the Samsung intrusive bloatware. Even the review digs for marketing information.
Response from Samsung USBy R&R Team, February 9, 2026
Hey George, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the usage of your device is to you every day, and the ability to customize your phone to your preferences. We have provided a link to the full manual for your device to help you best customize your device. We have also shared a link to the Samsung Support Team if you have questions about the capabilities of your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
10/10
on February 9, 2026
Posted by: Beansprout69
The product has withstood many falls but still retains its rugged dexterity. Love it
Response from Samsung USBy R&R Team, February 9, 2026
Hello there Beansprout69, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying your device, and finding it able to keep up so well with your lifestyle. We have provided links to resources to help you discover all of the amazing capabilities of your device, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Camera's are absolutely amazing 👏
on February 9, 2026
Posted by: Nate
from Rapid City, SD
Expertise:Expert
Recomend getting the S25 Ultra it's a great phone!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 9, 2026
Hi there Nate, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the camera of your device, as well as the overall usage. We have provided a link to the complete manual to help you with additional capabilities like Galaxy AI, that can further enhance your experience with your camera. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great device
on February 8, 2026
Posted by: Nathan
from Augusta, GA
Expertise:Intermediate
Verified Purchase:Yes
Great device, just not as great as the Pixel 10 Pro XL for my use case.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 10, 2026
Hey Nathan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased overall with the capabilities of your device. Without knowing what features are not aligning to your usage preferences, we have provided a link to the full manual for your device to help you maximize your experience. We have also shared a link to the Samsung Support Team to assist you if you have any questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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