Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(30,595 Reviews)
Rating breakdown 30,595 reviews
5 Stars
26,190
4 Stars
3,460
3 Stars
589
2 Stars
169
1 Star
187
86%of customers recommend this product.
(
1,138 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
2
Warranty void for water damage
on November 1, 2026
Posted by: Brandon
from Kalamazoo, MI
Expertise:Intermediate
Phone worked ok for about 2 months until the phone got hot and the screen went white one day so I took it in under warranty repair, which was denied claiming that the phone had water damage. Phone was never submerged in water and they claim its waterproof up to 15 meters under water. The Liquid Damage Indicator strip didnt even turn pink. Ive been a loyal Samsung customer for as long as I can remember but after this experience I think its time to go somewhere that appreciates my business.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, November 2, 2026
Hello Brandon, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. We have shared links to your warranty information for reference, and to the Samsung Support Team if you would like to discuss this matter further for a resolution. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Rocks!
on October 31, 2026
Posted by: TiFfOLiCiOuS
[This review was collected as part of a promotion.] I enjoy the galaxy series for many reasons, smart view is absolutely handy everyday when it comes to streaming to the tvs especially! I enjoy the operating system very much! Editing photos has become easier then ever with so many Editing options available! Customizing your device in every which way has never been so simplified all in one device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One Year With My S25 Ultra
on October 31, 2026
Posted by: LinaLina
[This review was collected as part of a promotion.] I had my previous phone, a S20+ since 2019 and I had decided that it was time for an upgrade. I chose to buy the S25 Ultra for my upgrade, and it was genuinely one of the best decisions I could have made.
I needed a phone that could handle my work tasks. Something could handle several files, switching between apps constantly, and physically sturdy. The S25 Ultra is a bit on the bigger side but the screen is perfect for someone like myself who doesn't have the best eyesight in the world. I am a tad but clumsy and I've dropped the phone a couple times, both with and without a case or screen protector, and not even a scratch was made.
This phone is sturdy and perfect for someone who does a lot of work through their phone.
My only complaint is that it gets warm while scrolling through SNS apps like TikTok and Instagram even when I don't have other apps open at the same time.
Aside from the phone getting warm in these situations. I have zero complaints and love my phone!
I needed a phone that could handle my work tasks. Something could handle several files, switching between apps constantly, and physically sturdy. The S25 Ultra is a bit on the bigger side but the screen is perfect for someone like myself who doesn't have the best eyesight in the world. I am a tad but clumsy and I've dropped the phone a couple times, both with and without a case or screen protector, and not even a scratch was made.
This phone is sturdy and perfect for someone who does a lot of work through their phone.
My only complaint is that it gets warm while scrolling through SNS apps like TikTok and Instagram even when I don't have other apps open at the same time.
Aside from the phone getting warm in these situations. I have zero complaints and love my phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I’ve owned in years—worth every penny
on October 31, 2026
Posted by: LuckyySash
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra as my daily driver for a few months now, and it is an absolute unit of a phone. Coming from older Android devices, the first thing that blows you away is the screen. That 6.9-inch AMOLED display is vivid and crisp, but the anti-reflective coating is the real killer feature. Outdoor glare is practically gone, making it usable even under direct midday sun without squinting.
The hardware refinements are spot on. Samsung finally rounded off those sharp corners from previous generations, so it actually feels comfortable in your hand without digging into your palm during long sessions. The titanium frame gives it a solid, ultra-premium feel without adding unnecessary weight.
Performance-wise, the Snapdragon 8 Elite chip paired with 12GB of RAM handles heavy multitasking, gaming, and editing without breaking a sweat or overheating. Battery life is easily 1.5 to 2 days on regular use, and the quad-camera system captures sharp, color-accurate photos. The upgraded 50MP ultrawide and 200MP main sensor deliver incredible detail, even when zoomed in.
My only minor complaint is that charging speed is still capped at 45W, taking about an hour to top up, but with battery life this good, it’s rarely an issue. The S Pen is fantastic for quick notes and precision editing. If you want top-tier cameras, unmatched performance, and a stunning display, this is the flagship to get.
The hardware refinements are spot on. Samsung finally rounded off those sharp corners from previous generations, so it actually feels comfortable in your hand without digging into your palm during long sessions. The titanium frame gives it a solid, ultra-premium feel without adding unnecessary weight.
Performance-wise, the Snapdragon 8 Elite chip paired with 12GB of RAM handles heavy multitasking, gaming, and editing without breaking a sweat or overheating. Battery life is easily 1.5 to 2 days on regular use, and the quad-camera system captures sharp, color-accurate photos. The upgraded 50MP ultrawide and 200MP main sensor deliver incredible detail, even when zoomed in.
My only minor complaint is that charging speed is still capped at 45W, taking about an hour to top up, but with battery life this good, it’s rarely an issue. The S Pen is fantastic for quick notes and precision editing. If you want top-tier cameras, unmatched performance, and a stunning display, this is the flagship to get.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No Computer
on October 30, 2026
Posted by: Bearbuff
[This review was collected as part of a promotion.] I have found that I don't even use my laptop anymore since I've retired and upgraded to my S25 Ultra. I do everything I need to do on my phone including printing, paying bills and even spreadsheets that aren't too complex. I do wish the phone was slightly smaller in height so it fit better into pockets and certain purses. I know that is cosmetic minutiae but it is my " if I could have everything " list. Technically I am very happy with all my Samsung products. I also have a Samsung Watch 7.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Best phone ever!
on October 30, 2026
Posted by: LoveMyTech24
[This review was collected as part of a promotion.] I chose the S25 Ultra for its multi function and ease of use. Plus I get the included S-pen to use for writing, taking pictures and multiple other functions. Overall, best purchase. Photo capabilities are amazing. My moon photos are so close and clear!!! Love It!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Versatile and Camera
on October 29, 2026
Posted by: BMdaOGizMe
[This review was collected as part of a promotion.] I use my phone to journal and take notes as well as edit pictures and create images and use apps for nighttime. Sky viewing. Take photos, input my choices, and make commands via touchscreen with the built-in stylus or a finger or I can go hands free and do most things with my voice. The previous it's very important to me because I have to alternate often sight and arthritic issues. But most of all, keeping connected with my friends and family is important to me and this is why I chose the Samsung S25 Ultra? It's versatile and user-friendly, making tasks and connecting simple. It has allowed me to return to many things that I thought I was never gonna be able to do again on my own, which inspired me to try new things and reach new goals.
Value
4
Response from Samsung USBy R&R Team, October 30, 2026
Hey BMdaOGizMe, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are happy to hear that your device has been so helpful for a range of daily tasks, as well as exploring new goals, and accomplishing tasks you thought you could no longer do. We have shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device!!
on October 29, 2026
Posted by: Samsunglover
[This review was collected as part of a promotion.] I chose the galaxy S25 Ultra as an upgrade from my old device. I had an accident with my last device so I had to do a sudden change and let me tell you, I was excited that I did. Everything runs smoothly fit comfortable in my hand. The color options great, I chose the light blue. Not a single issue. I would definitely recommend as Samsung never tends to disappoint me in the 10+ years that I've owned Samsung devices.
Value
5
Response from Samsung USBy R&R Team, October 30, 2026
Hi Samsunglover, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so pleased to hear that you are enjoying the usage of your device, and finding your upgrade to come with enhanced processing power, and additional features. We have shared a link to the Samsung Support Team to assist you if you have questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US