Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(29,729 Reviews)
Rating breakdown 29,729 reviews
5 Stars
25,463
4 Stars
3,339
3 Stars
579
2 Stars
163
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
This diverse works wonderfully
on September 7, 2026
Posted by: Elcana
[This review was collected as part of a promotion.] I chose this photo for its wonderful camara and its AI, Gemini is a great assistant, really useful from the way it improves picture to any information and question I ask.
It is really amazing the features it has to improve and edit pictures from its gallery.
The camera with its 200MP takes amazing pictures, it also has a really good screen, it modifies its brightness depending on light especially when I am outside on the sunlight in order to see everything better, this feature works really well.
Its screen works really great when I play a video, they sound wonderfully and loudly.
This photo is able to connect with other devices like windows computers, smart watches, ear buds among othes very easily.
Its battery lasts around 36 hours which is really good, I charge this photo every other day with 45-watt-Samsung charger, it take less than an hour to be complete charged.
It is really amazing the features it has to improve and edit pictures from its gallery.
The camera with its 200MP takes amazing pictures, it also has a really good screen, it modifies its brightness depending on light especially when I am outside on the sunlight in order to see everything better, this feature works really well.
Its screen works really great when I play a video, they sound wonderfully and loudly.
This photo is able to connect with other devices like windows computers, smart watches, ear buds among othes very easily.
Its battery lasts around 36 hours which is really good, I charge this photo every other day with 45-watt-Samsung charger, it take less than an hour to be complete charged.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has the best camera on the market.
on September 7, 2026
Posted by: Navyft
[This review was collected as part of a promotion.] I chose this particular product for the camera and the storage. The stylus makes it that much better to accomplish the signing of documents. Editing of photos and videos is so simple. I just hope that when I upgrade to the newest model nothing changes. If anything I hope it has great improvements.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG S25 ULTRA!
on September 7, 2026
Posted by: LunaB13
[This review was collected as part of a promotion.] I LOVE MY SAMSUNG S25 ULTRA DEVICE!!! Iam glad i chose to upgrade to thos device. The features are great! I wouldn't own another kind of device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung always have my back.
on September 7, 2026
Posted by: Cerberus
[This review was collected as part of a promotion.] I have been a Samsung user for many years. I've been a S series user, then a Fold series user, now I am back being a S series user.
The new S25 Ultra is exactly what I need.
The camera quality is impressive. The processor is fast and responsive, battery life is great, too
I like how smooth is the interaction between my phone and my Samsung watch.
Samsung always have my back.
The new S25 Ultra is exactly what I need.
The camera quality is impressive. The processor is fast and responsive, battery life is great, too
I like how smooth is the interaction between my phone and my Samsung watch.
Samsung always have my back.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on September 7, 2026
Posted by: Pebbles94
[This review was collected as part of a promotion.] When i needed to upgrade my phone there was no doubt id stick with Samsung. I chose the Galaxy S25 ultra and im so happy with it. It runs so smooth has a great camera and I just love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera problem
on September 7, 2026
Posted by: BruceR
[This review was collected as part of a promotion.] I chose the s25 ultra because I use the camera a lot for work. I wasn't very happy when my back cameras stopped working.
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hi BruceR, we apreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when a feature you rely on every day is not operating as intended. We have provided a link to the Samsung Support Team for your convenience. These experts can help determine what may be causing the experience you mention with the camera of your device and review any and all options for a resolution. We apprecate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It is great when it works like it should
on September 7, 2026
Posted by: blake1138
[This review was collected as part of a promotion.] I chose an S25 Ultra having owned Samsungs since the S1. The phone is great and does what it should, when it works. The camera stutters to the point of unusability. When you try to zoom or anything it gets worse. Sometimes it gets hung with the stutter and the battery dies quickly.
I also wish they had kept the mechanical stylus I had in my s23 ultra. Im not sure why they took that function away.
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hey there Blake1138, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when your device is not meeting your expectations in functionality. We have shared links to resources to help you with the camera on your device, as well as maximizing the battery life. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung does it again!
on September 7, 2026
Posted by: Houmaite
[This review was collected as part of a promotion.] I chose the s25 ultra over the plus this time. Always before I had a plus model but I wanted the top model and I'm glad I did. My only complaint is the fingerprint reader basically doesn't work. Ni e times out of ten it doesn't pick up my fingerprint so I have given up on that feature.
Value
5
Written by a customer while visiting Samsung US