Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(29,729 Reviews)
Rating breakdown 29,729 reviews
5 Stars
25,463
4 Stars
3,339
3 Stars
579
2 Stars
163
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Samsung galaxy s25 ultra
on September 7, 2026
Posted by: Gustaco
[This review was collected as part of a promotion.] Coming from an older Note Ultra, upgrading to the Galaxy S25 Ultra is a night-and-day difference. The flat, vibrant display looks stunning, and the Titanium Jade Green finish gives it a unique, clean aesthetic. The build quality feels premium and solid in hand.
The overall speed and processing power are impressive—apps launch instantly, multitasking is effortless, and navigating the system feels completely seamless. Battery life easily lasts through a full day of heavy daily use without any power anxiety. The camera system is fantastic, capturing sharp, detailed photos even in tricky lighting.
The overall speed and processing power are impressive—apps launch instantly, multitasking is effortless, and navigating the system feels completely seamless. Battery life easily lasts through a full day of heavy daily use without any power anxiety. The camera system is fantastic, capturing sharp, detailed photos even in tricky lighting.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big, reliable and stable phone for pros
on September 7, 2026
Posted by: Sajid25528
[This review was collected as part of a promotion.] Proven tested hardware over generations. No hiccups. Best display and easy to use cameras. Chip does the hard work without complaining and charging is smooth and fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is very powerful, it runs my Call of Du
on September 7, 2026
Posted by: Gary123
[This review was collected as part of a promotion.] It is very fast for what I need, I work in an irrigation and planting company and it helps me a lot to know about many plants and trees that I do not know, I use the Google camera and it is highly recommended and I also have the s24 ultra, it is even better because it does not reflect the light, I love my Samsung devices, I started using Samsung from the Note 10 plus and I still like it a lot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I really love this photo at the beginning
on September 7, 2026
Posted by: Happy2help
[This review was collected as part of a promotion.] I chose this phone because of the fixtures. My students love it when they me for help and I take out my phone and I can write on it. Onces they see that I can write on it change color I get their total attention 😏.
However, as time has passed the battery last less and sometimes I hear the other person like a robot or a lot of static. Sometimes it doesn't ring or I don't receive my messages.
With all these things not working 😕 well I would still buy it again. I really do love my phone.
However, as time has passed the battery last less and sometimes I hear the other person like a robot or a lot of static. Sometimes it doesn't ring or I don't receive my messages.
With all these things not working 😕 well I would still buy it again. I really do love my phone.
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hi there Happy2help, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how valuable your device is to you every day, and we would love to help you have the best possible experience with your device. We have provided links to resources to help you maximize the battery life, troubleshoot the audio, and help with your notifications. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome!
on September 7, 2026
Posted by: LoveSamsung
[This review was collected as part of a promotion.] I am such a faithful and devoted to Samsung. I have the worst time with technology but these phones actually help to teach you in an easy way. This is why I chose Samsung for my family.... forever!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone on the market and for the money!!
on September 7, 2026
Posted by: Oldhandz
[This review was collected as part of a promotion.] I choose this phone because it has never let me down.
Love the Ultra line of the S series, the other versions are good quality phones!
Love the Ultra line of the S series, the other versions are good quality phones!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The camera was not as advertised.
on September 7, 2026
Posted by: BadCam
[This review was collected as part of a promotion.] I chose to switch from pixel to Samsung because of the organizations that the companies support. I regret that I chose a phone with a terrible camera by comparison. I regret that I chose a company in Samsung that makes devices for military applications. I would love it if the phone performed as advertised.
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when your device is not aligning to your expectations. We have shared a link to an article to help you with the different camera features and settings for the best possible photos and videos. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra has been the best performance phone
on September 7, 2026
Posted by: XxNsanexX
[This review was collected as part of a promotion.] I chose the Samsung S25 Ultra for its size, memory, performance and Ram. It has proven to be the best Samsung Galaxy i have owned, and i have owned them all. I use it for work using MS software, gaming multi-player online war games and for streaming music and videos.
I will always have an Android phone and it will always be a Samsung!
Value
5
Written by a customer while visiting Samsung US