Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(29,728 Reviews)
Rating breakdown 29,728 reviews
5 Stars
25,463
4 Stars
3,338
3 Stars
579
2 Stars
163
1 Star
185
86%of customers recommend this product.
(
1,137 out of
1,327)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
The Best Smartphone Experience - Exceptional 1 TB
on September 7, 2026
Posted by: Daniel
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra with 1 TB storage because it delivers incredible performance, outstanding camera quality, and endless space for all my high-resolution photos and videos. The display is ultra-sharp, the battery life handles heavy daily usage with ease, and everything runs exceptionally smooth. It is truly a top-tier flagship device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not so great
on September 7, 2026
Posted by: Notagreatphone
[This review was collected as part of a promotion.] The battery does not hold a charge. My phone is slow to connect to internet. I am not happy with spending so much money and getting this bad product
Value
2
Response from Samsung USBy R&R Team, September 10, 2026
Hello there, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not operating as intended or expected. We have provided links to resources to help you with the battery life and speed of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if your frustrations continue with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has slow mobile data speed
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
Samsung Internet browser is slow
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has slow mobile data speed
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
Samsung Internet browser is slow
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Still a Galaxy Fan After 15 Years
on September 7, 2026
Posted by: TheLegendofIza
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because I’ve trusted the Galaxy series since 2011, and it continues to be my go-to. I love the camera, the screen is amazing, and the phone is fast and easy to use. Samsung hasn’t let me down yet!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra review
on September 7, 2026
Posted by: Lovesamsung
[This review was collected as part of a promotion.] I chose the s25 ultra when my note 20 ultra wore out. Ive chose the s series for the last few years. First I chose the s24 ultra now the s25 ultra. In my opinion the Samsung s series are the more user friendly phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra love !!
on September 7, 2026
Posted by: Samsunglover67
[This review was collected as part of a promotion.] I chose samsung over any other smart phone because i love the smooth slick design and how durable it is i dont evern have to worry about my phone when my son has it when he's watching YouTube 😅 but thats another great quality the battery actually last me all day even after letting him use it for 2 hours also have the ability to use a s pen for drawing keeping him calm when im busy is another reason for me to love my phone i generally appreciate it and love it and having great smooth cameras to go along to take pictures of my family and not worry about it being a bad picture because honestly take a quick picture and the quality looks smooth i think this phone honestly does holds up to its name ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Longtime Galaxy customer
on September 7, 2026
Posted by: CcitaMama
[This review was collected as part of a promotion.] I chose this phone when it was time to upgrade from my S20 ultra because I knew the phone quality and features would be top tier. All of the entertainment products in my home are Samsung and they work together seamlessly and reliably.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 7, 2026
Posted by: Fan4Galaxy
[This review was collected as part of a promotion.] I chose to get the galaxy s25 ultra because how amazing the phone is. Its camera is phenomenal. Makes it seem the photos were taken by a professional. Family memories are at the best now. The zooming quality is amazing as well. Also the phone is not to big but big enough for my hands and not bulging in my pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Great Ultra
on September 7, 2026
Posted by: Chubby67
[This review was collected as part of a promotion.] I love everything in my S25 ULTRA phone with its wide range of features and specs. The camera specs is just speechless when it comes to its photo results. the audio erase feature even makes my video more enhanced, the Al feature helps me with almost anything for work and writing, and there is still more to discover. I have no regrets that I chose S25 Ultra and will still choose to be an avid fan of Samsung products.
Value
5
Written by a customer while visiting Samsung US