Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,338 Reviews)
Rating breakdown 26,338 reviews
5 Stars
22,586
4 Stars
2,912
3 Stars
511
2 Stars
151
1 Star
178
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
I upgraded from a Galaxy S21...
on June 11, 2026
Posted by: MADmade
[This review was collected as part of a promotion.] What's Galaxy AI?? Is it even a detectable feature? ...so seamless that it just fits, no questions asked... 🤔
My Galaxy S25 Ultra is a fantastic piece of equipment! I was pretty impressed with my Galaxy S21 - at the time of upgrade, it was 5yrs old! - but this model with the upgrade in pretty much every category, add the S-pen, without too much of a size increase, is a very pleasing investment!
Already, I have made duplicatable hand drawn labels for my small batch food items (popcorn and legume sprouts), I have designed a running theme image for a new youtube music playlist with the assistance of Google Gemini AI [you're next, Galaxy AI!], I have had fun playing with pictures I have taken myself, upgrading them to strange Art Decco cartoons and even a make-believe action figure of Yours Truly! wait, what??! (yeah, seriously...!)
Having been born in 1974 (go, Tigers!), I am a little slow to warm to the digital age, most often feeling most comfy with a pen and paper. My Galaxy S25 Ultra has made my transition to a tech-altered state a bit smoother. My willingness to engage in the features offered is less timid, which allows me an enriched experience that I otherwise would be sadly missing out on.
I lacked a true sense of discovery for Samsung specific technology over the past 5yrs, a hurdle of hesitancy I hope to clear over the next few months. I'm only now starting to understand how the individual blades of cutting edge of tech development can augment, not hinder, each other.
My Galaxy S25 Ultra is a fantastic piece of equipment! I was pretty impressed with my Galaxy S21 - at the time of upgrade, it was 5yrs old! - but this model with the upgrade in pretty much every category, add the S-pen, without too much of a size increase, is a very pleasing investment!
Already, I have made duplicatable hand drawn labels for my small batch food items (popcorn and legume sprouts), I have designed a running theme image for a new youtube music playlist with the assistance of Google Gemini AI [you're next, Galaxy AI!], I have had fun playing with pictures I have taken myself, upgrading them to strange Art Decco cartoons and even a make-believe action figure of Yours Truly! wait, what??! (yeah, seriously...!)
Having been born in 1974 (go, Tigers!), I am a little slow to warm to the digital age, most often feeling most comfy with a pen and paper. My Galaxy S25 Ultra has made my transition to a tech-altered state a bit smoother. My willingness to engage in the features offered is less timid, which allows me an enriched experience that I otherwise would be sadly missing out on.
I lacked a true sense of discovery for Samsung specific technology over the past 5yrs, a hurdle of hesitancy I hope to clear over the next few months. I'm only now starting to understand how the individual blades of cutting edge of tech development can augment, not hinder, each other.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on June 11, 2026
Posted by: Steve6972
[This review was collected as part of a promotion.] This phone has galaxy AI that learns from your activity to better understand your commands it learns your patterns quickly and gives spot on answers and results are lightning fast as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 11, 2026
Posted by: Bigbird
[This review was collected as part of a promotion.] Great phone, could use a shot for sd card but otherwise great. Extremely durable. I'm really hard on phone and haven't had a Crack. Fingers crossed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Example: This product is okay
on June 11, 2026
Posted by: Hopeiwin
[This review was collected as part of a promotion.] Galaxy AI is okay. Is that it?,...................
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Unsatisfied
on June 11, 2026
Posted by: Lex1xx
[This review was collected as part of a promotion.] Going from a S22 ultra to the 25 ultra ultimately left me feeling very unpleased.
I can say that as far as the "AI" goes with the s25 ultra has been very helpful in plenty of areas, but in all honesty; ive been thinking about "downgrading" back to the s22 ultra when my contract is up..
I can say that as far as the "AI" goes with the s25 ultra has been very helpful in plenty of areas, but in all honesty; ive been thinking about "downgrading" back to the s22 ultra when my contract is up..
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hi there Lex1xx, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know our customers have a range of different needs and wants from their chosen device, and we are pleased to hear that you have found the features of Galaxy AI helpful. Without knowing what features may not be aligning to your preferences, we have provided links to the complete manual and the Samsung Support Team to help you have the best possible experience with your device, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
WOW....LOVE, LOVE THIS PHONE!
on June 11, 2026
Posted by: S25UltraLover
[This review was collected as part of a promotion.] Upgrading from a Note 9 to the S25 Ultra (1 TB) was the best thing I could have ever done.
The screen size / shape are perfect for my eyesight & the phone fits easily in my hand.
The number one feature I require is the stylus, due to the precision necessary for my job.
The camera takes amazing photos & with Galaxy AI enhancement it pushes them over the top.
In my opinion, the S25 Ultra is the best cell phone on the market!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery life
on June 11, 2026
Posted by: Steve8441
[This review was collected as part of a promotion.] The battery life is great. year two.It's starting to decline, but overall good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone! Samsung is my go-to and AI is a plus!
on June 11, 2026
Posted by: CCUNURSE
[This review was collected as part of a promotion.] Samsung is my go-to for electronics overall! AI is an added plus to make life easier because I'm not tech-savvy for sure. I mainly use my phone for communication with family, friends and work. I do use it for social media aspects as well. Overall I'll always give Samsung a 10-star rating. You've got one faithful, hooked customer here!
Value
5
Written by a customer while visiting Samsung US