Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,339 Reviews)
Rating breakdown 26,339 reviews
5 Stars
22,587
4 Stars
2,912
3 Stars
511
2 Stars
151
1 Star
178
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Tyha
from Astoria Oregon
Expertise:Expert
Verified Purchase:Yes
It is exactly what they were wanting. They loves their S20 Ultra and were nervous about the switch but it is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, March 9, 2026
Hello Tyha, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that this device so perfectly aligns to your needs and wants from a device every day. Please, reach out to us again any time you have questions, or wish to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Kwame
from Denver, CO
Expertise:Intermediate
Verified Purchase:Yes
So far so good. It's been a great device & I love it
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on March 22, 2026
Posted by: Samsung4eva
[This review was collected as part of a promotion.] The samsung phones always been very good brand, and I've been with Samsung since the beginning, I had samsung phones sinc3 10 years ago, and the s25 series with Ai and of course the s26 are by far the best phones, ever, the response of the Ai and the phone makes a good flow for work and media recordings and editing, I'm always going to be a samsung fan
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best screen on a smartphone
on April 3, 2026
Posted by: Fekamowi1
[This review was collected as part of a promotion.] My first Samsung device and I loved. The design its thin and lightweight and best part its the screen its super higher that any smartphone that I ever had.
The integration of the galaxy IA its perfect for daily use.
The integration of the galaxy IA its perfect for daily use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waist your money!
on April 6, 2026
Posted by: Alex
from Charleston SC
Expertise:Expert
I would put 0 star, horrible experience, the moment my warranty ended the camera focus start shaking and making noise, I tried to get help from Samsung but no help at all, for very expensive phone they don't want to take responsibility for selling faulty product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 7, 2026
Hello Alex, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not functioning as intended or expected. We have provided a link to an article to help you troubleshoot the blurry photos you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if this frustrations continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my s25 ultra
on April 12, 2026
Posted by: MommaC
[This review was collected as part of a promotion.] I use my galaxy s25 ultra for everything. Playing games surching the net and i have been learning how to use the galaxy ai at first I did not like it but now I think is amazing it has alot of really nice features technology has come along ways.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything a good daily phone should have
on April 29, 2026
Posted by: VJ0906
[This review was collected as part of a promotion.] As a student, I use the S25 ultra for daily activities, study, and games. One particular reason I got this Galaxy AI phone was the pencil, which allows me to take notes. With a price point similar to most top level phones from other brands, along with a 7 year update guaranteed, this was the best choice!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
best phone I've owned
on May 3, 2026
Posted by: JessesGurl
[This review was collected as part of a promotion.] Beautiful screen quality, takes great pics and video, VERY fast charging, Galaxy AI is *chef's kiss*, love the s pen, snappy performance, and phone body is so sleek.
Value
5
Written by a customer while visiting Samsung US