Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,344 Reviews)
Rating breakdown 26,344 reviews
5 Stars
22,590
4 Stars
2,914
3 Stars
511
2 Stars
151
1 Star
178
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
I Expected More.
on May 25, 2026
Posted by: Tom123
[This review was collected as part of a promotion.] I have had Samsung phones all the way back to the very first Galaxy. The Samsung Galaxy with the 2Gb chip that had Avatar on it was my first smartphone. I've had a phone with S pen all the way back to the S20 Ultra. I do like my S25 Ultra. I only give 3 stars because the updates have messed with my settings over the 18 months or so. When I push the volume down button all the way, the phone stays in vibrate. In order to mute it completely for sleep time, I have to do a 5 touch process using settings. My battery life with its notification bar icon is erratic and often unreliable. This seems to have become worse since the advent of the S 26 series. This S 25 Ultra is the first phone that I've used to access Galaxy AI. In fact, I've never used any AI until the last 4 months or so. I have found Galaxy AI to be very helpful for researching information. I am using Galaxy AI more frequently every day. Thank you for your attention. Have a good day.
Value
3
Response from Samsung USBy R&R Team, June 1, 2026
Hi there Tom123, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to the complete manual for your device to help you adjust the settings to best align to your needs. We have also provided a link to the Samsung Support Team to assist you further in the instances where the settings may be changing without prompt. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Great for editing pictures
on May 25, 2026
Posted by: Sawbuck
[This review was collected as part of a promotion.] I use my Samsung phone exclusively. It is my home phone, my cell phone, my game device, my news source, weather notification, and my camera. In other words, I use it daily for most everything I do. And,it's great to answer my questions. I just say "hey Google" and ask away!
I particularly like using AI when I take pictures and need to edit them. I can remove objects or use the AI features to touch up rough spots. I'm anxious for future updates with more features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great smart phone..
on May 25, 2026
Posted by: Montegue85
[This review was collected as part of a promotion.] While having Galaxy AI features, that I have not used that much. The phone over all is great. Been in the Samsung ecosystem for years. Everyday I learn a feature this phone has.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung fan 4 life
on May 25, 2026
Posted by: Bryant
[This review was collected as part of a promotion.] As with all samsung flagship phones my s25 ultra is perfecect with seamless ai intergation, awesome camera, powerful processor. It delivers what's promised
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and good quality build.
on May 25, 2026
Posted by: Kdubya
[This review was collected as part of a promotion.] Great product. Quality build and very easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flexible, attractive, simply the best ever
on May 25, 2026
Posted by: Oluseye
[This review was collected as part of a promotion.] It's a very durable and excellent phone.
Very handy and easy to access.
It's a touch of class
Very handy and easy to access.
It's a touch of class
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great for editing pictures
on May 25, 2026
Posted by: Sawbuck
[This review was collected as part of a promotion.] I use my Samsung phone exclusively. It is my home phone, my cell phone, my game device, my news source, weather notification, and my camera. In other words, I use it daily for most everything I do. And,it's great to answer my questions. I just say "hey Google" and ask away!
I particularly like using AI when I take pictures and need to edit them. I can remove objects or use the AI features to touch up rough spots. I'm anxious for future updates with more features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Slow, slow, slow.
on May 25, 2026
Posted by: S25UltraLemon
[This review was collected as part of a promotion.] Thanks to Galaxy AI, this is the slowest phone I've had in years.
The battery drains faster than the S24 Ultra.
The stylus fell out and the phone is ALWAYS looking for it. In 12+ models starting with the Note, the stylus has never just fell out on its own.
Pictures are blurry, yes the lenses are clean, the protective case used has a sliding lense cover.
Ill be trading this in asap.
The battery drains faster than the S24 Ultra.
The stylus fell out and the phone is ALWAYS looking for it. In 12+ models starting with the Note, the stylus has never just fell out on its own.
Pictures are blurry, yes the lenses are clean, the protective case used has a sliding lense cover.
Ill be trading this in asap.
Value
2
Response from Samsung USBy R&R Team, June 1, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to resources to help you maximize the speed and battery life of your device at your convenience. We have also provided a link to a troubleshooting guide to help you with the blurry photos you mention experiencing. We have lastly provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshoot/TSG10004888/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshoot/TSG10004888/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US