Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Took 6 months but finally no more bluetooth proble
on July 28, 2025
Posted by: Momofmany
[This review was collected as part of a promotion.] I like the Ultra 25 but it took 6 months for the Bluetooth problem to be fixed. That cost me multiple phone calls and visits to the repair shop. The fix must have been done during an update. Now I can use Bluetooth in my car and when I am done the Bluetooth works for my other devices.
Bluetooth problem aside the Ultra 25 was easy to set up and connect to other devices. I wear hearing aids so connectivity is important. I'm learning AI but having AI on the phone has enhanced my learning curve.
Widgets and backgrounds are a piece of cake to add or change. Again for someone a bit older this phone makes learning new things, even AI, easy.
Bluetooth problem aside the Ultra 25 was easy to set up and connect to other devices. I wear hearing aids so connectivity is important. I'm learning AI but having AI on the phone has enhanced my learning curve.
Widgets and backgrounds are a piece of cake to add or change. Again for someone a bit older this phone makes learning new things, even AI, easy.
Value
3
Response from Samsung USBy R&R Team, August 5, 2025
Hello Momofmany, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. We are pleased to hear you have been able to resolve the frustration with the Bluetooth connection of your device. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is an amazing company with amazing phones
on July 28, 2025
Posted by: markylee
[This review was collected as part of a promotion.] Samsung phones have so many unique and helpful features such as the Health app and Samsung pass
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera quality is 10/10
on July 28, 2025
Posted by: Tsukasa
[This review was collected as part of a promotion.] I love using my S25 Ultra especially its Galaxy AI, its able to help me in multiple ways such as removing unwanted objects in a picture
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone review
on July 28, 2025
Posted by: Bluceipher
[This review was collected as part of a promotion.] I really love this phone very fast great screen best camera I have ever seen and very tough
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on July 28, 2025
Posted by: oldgeezer
[This review was collected as part of a promotion.] My S25 ultra has surpassed all expectations and being AI functional saves me time throughout my busy day.
Thank you Samsung.
Thank you Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on July 28, 2025
Posted by: PROUDNOM102024
[This review was collected as part of a promotion.] Love watching videos from YouTube, Facebook, tiktok, and Instagram good quality in the camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 28, 2025
Posted by: Lovetoshop
[This review was collected as part of a promotion.] GalazyAl, I just ordered my phone. But from I seen it looks really great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The features are awesome
on July 28, 2025
Posted by: Me04976
[This review was collected as part of a promotion.] The AI seems to help when you are looking for things and it shows you what are you after
Value
5
Written by a customer while visiting Samsung US